Our reservation was denied and no alternative was offered, rudeVentajas: Did not have time to see the rental reservation completed.Desventajas: They were discriminatory, unprofessional, a young guy and a young rude girl. They left us with no car in a foreign country with 2 kids.
We had to rent with a competitor.
Sound unbelievable but it is all truthful.
The mismanagement, totally unprofessional, disregarding for the customer, we felt discriminated - we can go on and on.
How difficult was for them to give us another vehicle.
I hope this was just us.
Terrible ServiceVentajas: NothingDesventajas: Everything. I had a reservation and they didn't explain anything during my reservation but apparently I needed to contact budget and have forms filled out 3 days prior to my arrivall date. They said they tried contacting me which is a lie. I never received a phone call or an email regarding this information.
I was stuck at the airport for 8 hours. Worst experience of my life.
Recommended ServiceVentajas: The car was in top condition and exactly what I ordered. Drop off was easy.Desventajas: It took a long time for the car to be delivered to us.
Ventajas: Advertised price and online booking
Desventajas: Terrible communications:
Called the office to find out what cars they have before finalising my booking. When I mentioned the dates I m looking the rep said 'dont bother booking , we have no available cars for this period at all '. Regardless of the warning I went ahead and made the booking. Called again to say that I was successful in booking and then the reply was 'dont worry you ll get an email from us to decline the booking '.
At this point I was very confused but went to the airport anyway as all car rental companies were there so if I wanted to rent a car this was my only option. There I got a car without a problem.
Not sure who was on the phone but the experience was completely different on site.
Desventajas: Car wasn't clean
Did not hold my reservationVentajas: NothingDesventajas: Flight and luggage were delayed. When i went to the counter they told me they dont have a car for me!