Country Inn & Suites Washington Dulles Internation

I had a suite it was very clean comfortable.

One of the staff members who was at the counter “Sounya” was exceptionally rude. I came to ask her a question regarding the parking. I smiled and said Hi to her she just looked at me in a perturbed way as if I was bothering her and said “What do need?”. I greeted her again and she said in a very rude tone “I acknowledge you what do you need?” At that point I asked her can someone else help me? She pointed to a gentlemen and said “You can go to him”. I will not stay at this hotel again if she‘s is there. To the hotel: Please re-train your employee on her Customer Service skills. If she’s having a bad day she needs to call out or go home early. A person like her does not need to be exposed to the guest.

Clean, quiet, centrally located to all the areas I went to while in the DMV. Close to IAD.

Not very much to the fitness center, one treadmill and one multi exercise cable structure. Also reserved a non smoking King room but none were available at the time of check in so I checked into a double queen room which was acceptable but wished it was on the upper floors so I could have kept the window curtains open without someone looking into my room.

Convenient to surrounding areas. Breakfast was a good selection.

The side doors didn’t work with the keys. We kept getting locked out. They didn’t consistently clean the room daily. We asked for towels at 10am, had to go back again at 2pm , then again at 3:30 before finally getting towels and the room clean.

Close to airport and friendly staff.