Always a Resoanable Place to Stay
The price is right and the staff is always friendly. The convenience of the facilities is good.
The Mexican Restaurant is horrible. The Asian restaurant is so-so. The best eating experience was California Pizza Kitchen.
Getaroom(dot)com goofed and only reserved us for one night eventhough our conformation email said 2 nights. Hotel staff said they've had problems with kayak and getaroom reservations several times before. As for the room the only negative was the fact the refrigerator just made noise but never got cold.
We reserved 2 nights but getaroom/kayak only reserved us for 1 night. Refrigerator in room didn't work and our food was ruined. Resort fee increased. As for the rest of the room the beds were comfortable and the tv was huge.
Sub standard room
The room were not clean. You could find hair on the floor and shower. There were left over foods in the fridge from previous customer. It is not worth it.
Good resort but with a few key problems
Like the overall location, and idea off GSR. There was good opportunity for activities and the room quality itself was good.
The casino still allows smoking in most public areas, which in 2018 is not really acceptable. Smoke fills the entire casino, and even was obviously present in my room on a non-smoking floor. My allergies and lungs were not happy. This was my third time at GSR, and, over the past 2 years the quality of the food served by their Grand Buffet and Grand Cafe has fallen off a cliff. The intended all-inclusive nature of the resort no long is appealing when you have to have food delivered before the food available on-site is repeatedly bad enough to need to complain to wait-staff.
GSR es un lugar para ir en Reno
Casino, Zona de juegos, la facilidad de check-in/check-out exprés Muchas actividades para todas las edades.
No se pueden hacer reservas para la cena
La habitación era bonita y cómoda
Todo era caro y mi salmón y el de mi novia estaba poco cocinado
It was my first time there , and I liked that everything is there to have great fun in family
The room , was not vacuumed, bathroom floor was not sweep and it wasn’t mopped, And front desk ask me if I wanted and upgrade for $20.00 more I said yes and what i found is what I just explained Thank you
El olor del humo de cigarrillo del casino.
Staff, rooms and food.
There was some construction and back parking was a little rough.
I liked how there was absolutely nothing I could do about the resort $33 resort fee
What started out as one of the most affordable options with the listed price quickly changed to it being one of the expensive choices. The resort fee was not listed in the price & should've been. Also, upon check in, I was offered an upgrade that was more expensive to get features that I had already been told were included. If I paid more out of pocket to get the things that I was led to believe that I had already pud for, I would've almost doubled by price. And for what? This isn't Hawaii, it's Reno.
Todo fue genial.
Was offered an upgrade upon check-in and it did not disappoint. The room was clean, spacious, great views of the mountains and city, and comfortable bed. The temperature was set at a comfortable 67 degrees and the housekeeping staff was very courteous in understanding of our being in the room later and cleaned it promptly after. We are locals and GSR is consistently rated as one of the better casinos and staying there was no exception.
There needs to be a bit more communication between front desk staff and housekeeping. When we extended our stay by a day (having work done on our house) apparently that message was not conveyed to housekeeping who was trying to kick my boyfriend out. It was resolved, but created some hassle for him.
Para no fumadores y habitaciones sucias Cada restaurante tenía una espera
Un lugar increíble
Todo el lugar
Llegamos alrededor de las 11pm y sin habitación li
Servicio al cliente terrible. Había overbooking. Nos dejaron buscando un hotel con nuestros 3 hijos a medianoche.
Las habitaciones estaban bien. El lavabo del baño no drenaba bien. Tenemos casi 800.00 dólares de cargos que no son nuestros. Equipaje extraviado por recepción. No me alojaría allí de nuevo. El personal está demasiado ocupado para ayudar a nadie
El hotel olía a humo Nuestra habitación olía a vómito Los muebles eran viejos y anticuados No había nevera en la habitación
Podría ser más confortable cama
Personal agradable era cordial.
La ropa era horrible... ásperas. Las almohadas son básquetbol
Hay un montón de restaurantes, personal fantástico, limpio, en general un gran lugar.
Demasiado lejos de Circus Circus y otros casinos. Ninguno de los bares hizo buenas bebidas.
Si decides alojarte en Grand Sierra Resort and Casino de Reno, estarás en la ribera de un río y a menos de diez minutos en coche de National Automobile Museum y Nevada Museum of Art. Tendrás centro de negocios, servicio de limusina o coche con chófer y check-out exprés a tu disposición. ¿Estás organizando un evento en Reno? En este complejo tienes a tu disposición 18580 metros cuadrados de espacio con centro de conferencias y salas de reuniones. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) gratuito en un horario preestablecido.
Basado en 14.948 opiniones
Las políticas pueden variar según el tipo de habitación y proveedor.
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