Coches de alquiler en Reno

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

3,6

Desventajas: Did not have Car on appionted site, sent us to second site also no car, forced to ( upgrade to large PU ) or no vehicle, had a corola reserved , good gas and easy to drive in mountain passes, did not get what was reserved or whated. Very unhappy with it all. John

Opinión del sept. 2018

Opinión de
4,4

Worst Car Rental EVER.. Thank God for ZAC Station Manager ..

Ventajas: I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.

Desventajas: I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.

Opinión del sept. 2018

Opinión de
4,8

Ventajas: The vehicle was O.K., not what i was expecting.

Desventajas: Did not like that we could not pick up at the airport but had to wait 1hr for Harries bus. After waiting another hour for the Hertz person to show up she turned showed no people skills.

Opinión del sept. 2018

Opinión de
2,0

Store was closed when I arrived shortly after my reservation time.

Desventajas: The store was closed when I arrived within an hour of my reservation time. There was nothing in my reservation to indicate that the store closed so early (noon on a Saturday!) When I called, customer service was unapologetic and unhelpful. I had to be the one trying to come up with suggestions. I asked to transfer the reservation to another location, and they said they couldn't--that they had to cancel my reservation and I would need to make a new one, and that the alternative location only took a credit card, which I do not have. This is rediculous because I had already paid for my car. I would have missed the event if another company, Thrifty rental cars, didn't come through for me with a car in less than ten minutes. Needless to say, Hertz was the worst customer service experience I've ever had, and I would never consider doing business with them again.

Opinión del sept. 2018

Opinión de
10,0

Ventajas: Great customer service, nice car, they even called an Uber to take me to the airport. I will use Hertz again in the future.

Opinión del sept. 2018

Opinión de
10,0

Ventajas: We liked the person who checked us in and out in addition to the speedy, uncomplicated process. Also, the car was very nice and we enjoyed our trip.

Opinión del sept. 2018

Opinión de
2,0

Desventajas: I got there and they did not have a rental available for me and closed early. They did not call in advance to tell me and said I would have to request a refund through the third party! I am extremely upset and will not use this company again.

Opinión del sept. 2018

Opinión de
4,8

A lot to be desired t

Ventajas: The car was ok.

Desventajas: Customer service fell way short nothing less than awful car was dirty and not washed as well I will check for other options next time.

Opinión del sept. 2018

Opinión de
10,0

Hertz is one of the best...!

Ventajas: They offered me an upgrade we could not refuse...! A convertible for the 4 days was perfect for the last few days of summer in Tahoe.

Opinión del sept. 2018

Opinión de
4,4

Hertz loaded on extra coverages without my approval

Desventajas: I booked a Hertz rental car via a "special rate" of $394.91 through Kayak. I was then charged $881 - $486 dollars more than the rate. My contract was loaded up with every possible charge including: - $192 damage waiver - $131 liability insurance supplement - $48 personal accident insurance - $56 fuel purchase option - $78 concession fee recovery - $10 vehicle license fee - $24 customer facility charge I was not provided an opportunity by the agent to decline these coverages. And was not aware these had all been added to my contract until I returned the vehicle, moments before my return flight. When I called Hertz customer service, I was told that Hertz automatically matched my Kayak reservation to an old Hertz Gold Plus account (which I did not use to book this rental). And that 6-year old corporate account triggered all these extra charges. The customer service rep would not refund my money paid for these extraneous charges. Nor would the customer service manager. Both said they would either refund $175 or nothing at all. So I'm stuck with paying an extra $311 for coverages that I did not request or approve. Both customer service reps blamed me for not catching Hertz mistake. I have always thought of Hertz as the gold standard for rental cars. I was confident that when presented with Hertz own error, it would willingly refund my money for the erroneous charges in a professional manner. Instead, I was lectured as irresponsible and brushed off. I won't rent from Hertz again. They owe me $311 and an apology.

Opinión del ago. 2018

Opinión de
10,0

A Good Experience

Ventajas: Pickup and drop off were simple and uneventful. The car was clean and brand new, with only a few hundred miles on the odometer. Rental was prepaid through KAYAK, so there were no surprises on costs.

Desventajas: I can't think of anything that I didn't like about this rental.

Opinión del ago. 2018

Opinión de
10,0

Easy in Easy Out

Ventajas: It was very simple to pick up the car and return it. Also, it was a very new clean car and drove well.

Opinión del jul. 2018

Opinión de

Más

10,0

Ventajas: Great customer service, nice car, they even called an Uber to take me to the airport. I will use Hertz again in the future.

Opinión del sept. 2018

Opinión de
10,0

Ventajas: We liked the person who checked us in and out in addition to the speedy, uncomplicated process. Also, the car was very nice and we enjoyed our trip.

Opinión del sept. 2018

Opinión de
10,0

Hertz is one of the best...!

Ventajas: They offered me an upgrade we could not refuse...! A convertible for the 4 days was perfect for the last few days of summer in Tahoe.

Opinión del sept. 2018

Opinión de
10,0

A Good Experience

Ventajas: Pickup and drop off were simple and uneventful. The car was clean and brand new, with only a few hundred miles on the odometer. Rental was prepaid through KAYAK, so there were no surprises on costs.

Desventajas: I can't think of anything that I didn't like about this rental.

Opinión del ago. 2018

Opinión de
10,0

Easy in Easy Out

Ventajas: It was very simple to pick up the car and return it. Also, it was a very new clean car and drove well.

Opinión del jul. 2018

Opinión de

3,6

Desventajas: Did not have Car on appionted site, sent us to second site also no car, forced to ( upgrade to large PU ) or no vehicle, had a corola reserved , good gas and easy to drive in mountain passes, did not get what was reserved or whated. Very unhappy with it all. John

Opinión del sept. 2018

Opinión de
4,4

Worst Car Rental EVER.. Thank God for ZAC Station Manager ..

Ventajas: I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.

Desventajas: I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.

Opinión del sept. 2018

Opinión de
4,8

Ventajas: The vehicle was O.K., not what i was expecting.

Desventajas: Did not like that we could not pick up at the airport but had to wait 1hr for Harries bus. After waiting another hour for the Hertz person to show up she turned showed no people skills.

Opinión del sept. 2018

Opinión de
2,0

Store was closed when I arrived shortly after my reservation time.

Desventajas: The store was closed when I arrived within an hour of my reservation time. There was nothing in my reservation to indicate that the store closed so early (noon on a Saturday!) When I called, customer service was unapologetic and unhelpful. I had to be the one trying to come up with suggestions. I asked to transfer the reservation to another location, and they said they couldn't--that they had to cancel my reservation and I would need to make a new one, and that the alternative location only took a credit card, which I do not have. This is rediculous because I had already paid for my car. I would have missed the event if another company, Thrifty rental cars, didn't come through for me with a car in less than ten minutes. Needless to say, Hertz was the worst customer service experience I've ever had, and I would never consider doing business with them again.

Opinión del sept. 2018

Opinión de
2,0

Desventajas: I got there and they did not have a rental available for me and closed early. They did not call in advance to tell me and said I would have to request a refund through the third party! I am extremely upset and will not use this company again.

Opinión del sept. 2018

Opinión de
4,8

A lot to be desired t

Ventajas: The car was ok.

Desventajas: Customer service fell way short nothing less than awful car was dirty and not washed as well I will check for other options next time.

Opinión del sept. 2018

Opinión de
4,4

Hertz loaded on extra coverages without my approval

Desventajas: I booked a Hertz rental car via a "special rate" of $394.91 through Kayak. I was then charged $881 - $486 dollars more than the rate. My contract was loaded up with every possible charge including: - $192 damage waiver - $131 liability insurance supplement - $48 personal accident insurance - $56 fuel purchase option - $78 concession fee recovery - $10 vehicle license fee - $24 customer facility charge I was not provided an opportunity by the agent to decline these coverages. And was not aware these had all been added to my contract until I returned the vehicle, moments before my return flight. When I called Hertz customer service, I was told that Hertz automatically matched my Kayak reservation to an old Hertz Gold Plus account (which I did not use to book this rental). And that 6-year old corporate account triggered all these extra charges. The customer service rep would not refund my money paid for these extraneous charges. Nor would the customer service manager. Both said they would either refund $175 or nothing at all. So I'm stuck with paying an extra $311 for coverages that I did not request or approve. Both customer service reps blamed me for not catching Hertz mistake. I have always thought of Hertz as the gold standard for rental cars. I was confident that when presented with Hertz own error, it would willingly refund my money for the erroneous charges in a professional manner. Instead, I was lectured as irresponsible and brushed off. I won't rent from Hertz again. They owe me $311 and an apology.

Opinión del ago. 2018

Opinión de

Más

Preguntas frecuentes sobre alquiler de coches en Reno

¿Cuál es la mejor agencia de alquiler de coches en Reno?

Según las valoraciones y opiniones de usuarios reales de KAYAK, las mejores agencias de alquiler de coches en Reno son Alamo (8,7, 6647 opiniones), Enterprise (8,5, 12917 opiniones), y Avis (7,6, 2262 opiniones).

¿Cómo puedo encontrar coches de alquiler cerca de mí en Reno?

Echa un vistazo a nuestros mapas de puntos de alquiler y encuentra los mejores coches de alquiler cerca de ti.

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Opiniones y directorio de alquiler de coches en Reno

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Puntos de alquiler en Reno

Cuándo reservar un coche de alquiler en Reno

Los mejores consejos para alquilar un coche en Reno

Preguntas frecuentes sobre alquiler de coches en Reno

¿Cuál es la mejor agencia de alquiler de coches en Reno?

¿Cómo puedo encontrar coches de alquiler cerca de mí en Reno?

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