Coches de alquiler en Reno

Hertz loaded on extra coverages without my approval

Desventajas: I booked a Hertz rental car via a "special rate" of $394.91 through Kayak. I was then charged $881 - $486 dollars more than the rate. My contract was loaded up with every possible charge including: - $192 damage waiver - $131 liability insurance supplement - $48 personal accident insurance - $56 fuel purchase option - $78 concession fee recovery - $10 vehicle license fee - $24 customer facility charge I was not provided an opportunity by the agent to decline these coverages. And was not aware these had all been added to my contract until I returned the vehicle, moments before my return flight. When I called Hertz customer service, I was told that Hertz automatically matched my Kayak reservation to an old Hertz Gold Plus account (which I did not use to book this rental). And that 6-year old corporate account triggered all these extra charges. The customer service rep would not refund my money paid for these extraneous charges. Nor would the customer service manager. Both said they would either refund $175 or nothing at all. So I'm stuck with paying an extra $311 for coverages that I did not request or approve. Both customer service reps blamed me for not catching Hertz mistake. I have always thought of Hertz as the gold standard for rental cars. I was confident that when presented with Hertz own error, it would willingly refund my money for the erroneous charges in a professional manner. Instead, I was lectured as irresponsible and brushed off. I won't rent from Hertz again. They owe me $311 and an apology.

Meh.

Ventajas: Mpg.

Desventajas: Tires were severely warn and the 30k mile maintenance light was on the entire time. Did not feel very safe knowing the car hadn't been checked over thoroughly in awhile, especially when driving through the snow in mountains. Getting and returning the car took longer than I would have liked as well.

Desventajas: Took over 90 minutes to pick up my car. While they offered $20 off my next rental, I don't use rental cars much and will likely not be able to use this AND $20 for that amount of suffering on my vacation when I had a reservation for the car - very poor answer to me, but Hertz makes it very hard to complain to anyone other than the person not meeting your expectations. It was not a pleasant start to my vacation and bothered me all week, especially when I searched the internet to complain to Hertz management and realized they don't want to hear it. TOO funny - on the sidebar of this form, there are comments from previous renters and one of them complained Hertz does not take debit cards - while I was waiting and waiting for a car another patron had a problem with their credit card and wanted to pay in cash - Hertz does not take cash either :-)

2018 FORD FUSION IS TRASH

Ventajas: BUT WARMERS AND FUEL EFFICENCY

Desventajas: The car has little trunk space and is more for 2-3 full sized adults, Heaven forbid you get 4, 6-foot adults in this car, y'all will be in hell for road trips. the seats are soooooooo uncomfortable! like you really need to prep yourself to drive this care for long distance.

Ventajas: Irma, checking me in on 2/22/18 at 10 am, was wonderful and kind. She was a pleasure to talk to and helped me check in after I’d been waiting to be acknowledged by the others. She was quick, efficient and an all around pleasure. If she was the person to check me in and out and handle everything in the future, I’d use this company again.

Desventajas: I had a few questions at drop off, to verify charges, and the manager on duty/supervisor, was short and made me feel ridiculous for asking questions. I wanted to double check and be sure of charges so I knew what was going on which card. He was dismissive and I left without questions being completely answered because he made me feel silly for asking. Very disappointing.