Carousel Resort Hotel & Condominiums

Terrible Customer Service

The staff was just ridiculous. I received attitudes from more than half of the staff I encountered on my stay there. They also made me wait three hours for my room to be ready and when I asked questions they continued to pass me on to the next rude staff member. When they finally gave me the keys to the room my keys were at the bottom of a pile of room keys suggesting my room had been ready for some time. They should be ashamed by the way they treated me and my friends during our stay. I won't be coming back to that hotel.

Ubicación

El aire acondicionado no funcionaba. Pista de hielo cerrada.

Terrible place to stay. Will never stay here again

I can honestly say nothing at all. Terrible place!!!!

Check was crazy and unorganized. Had to wear flip flops in the shower. Tried to check out early due to cleanliness and horrible customer service. Wouldn't recommend at 49.00 dollars a night. Complete nightmare. Every customer was saying the same. This place needs new management and a complete overhaul.

Okay stay

The location was central to a few eateries and a movie theater. I did like that there was an additional parking deck nearby free of charge to guests. There was a microwave, fridge and decent cable in the room. There was a snack stand on main floor with a variety of choices nearby the ice skating rink. Loved the idea of free beach chairs to hotel guests as well. Didn't get a chance to utilize the other amenities but there was plenty to do which is awesome for families.

The cleanliness of the room was questionable from the bathtub to the carpet.The hotel can be updated. The noises from next door after 1 am was ridiculous. We got trapped in the elevator 2 twice on two separate days 20 minutes each time. Then we had to ask for housekeeping each day to replace linens used. The staff can use a refresher on customer service.

The amenities were nice. Nice size pool. Nice out door bar and view of the beach. The rooms were a nice size.

We drove all through the night and checked in at 2. The woman at the front desk was so rude. We did not know our room wasn't going to be ocean so I went down to the desk to ask for a new room. She kept trying to tell me that since I booked it on hotels.com that there was nothing she could do. After my fiancé went down she immediately changed it for him. She was incredibly rude to me. Will not stay here again because of customer service was horrible. For paying an additional 120 for our room I would expect more customer service from a resort like that