Wyndham Garden Hotel Baronne Plaza

crappy facilities

Location

The drainage in the bathroom sink was very slow, told the front desk but nothing was done.

Location only...

Location

When we arrived, there was no room at passenger drop off (blocked by a couple taxis) or any employees/valet in sight; we had to take a no parking spot while I went inside. At check in, there were two employees handling intake with about 3-4 people waiting. Instead of one line and customers being taken care of as they arrive, it's luck of the draw if you get in the line that moves. After 25 minutes waiting in the wrong line, and the employees not recognizing me waiting, I talk with people that have long arrived after me to go next; talk about frustrating. The employee was nice, and check in went well. I elected to self park, but turns out, the basement for parking was extremely tight and you can only maneuver down there with a compact vehicle and be an adept driver (avoid if you can and don't be surprised if your vehicle doesn't come out in the same condition you arrived if you do). There is no elevator out of the basement, only one flight of stairs. The room is spacious but no thrills (somehow we were given an accessibility room when we never asked for one). You can hear everything from the lobby (expect drunks at all times of day passing through) and we had to put a towel under the door to muffle some of it. Every so often when the fridge would kick on, it would make a high pitch noise that was annoying and could wake light sleepers. The shower was abysmal and had no shower head. It consisted of an attachment wand with a 2 inch diameter spray nozzle; also the pressure would drop every so often. The room felt dirty (dirt marks still where an old picture once hung) and overpriced (possibly due to it's location they feel they can raise the prices during special events), and will not stay here again.

Good location. Self parking was nice and convenient at $20 a day.

Some of these maintenance issues were resolved.. But to start we pulled up front, a front desk person was outside and never greeted us. We sat waiting to be helped at the front desk for a while but nobody would make eye contact with us. Two employees were helping two guests. Two others were just walking around. A lot of their rooms, including ours was interior so no windows. We requested a king bed but were given two doubles instead. The ac didn't work half the time. Crummy water pressure in the shower. The tv volume didn't work. One power outlet didn't work.

Nada

El personal era muy poco profesional y grosero

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Amable y servicial.