Casual del Teatro Madrid

Location near Santa Ana Plaza

There was a door between our room and the next so we heard everything they said. The room was dark--shades permanently down and windows didn't open.

Location

We were placed in the room next to the room with active construction/renovation. It was dusty and noisy. Dust from the construction was making its way under the door. You can see it in the photo I attached. Upon check in, dry wall crumbs were everywhere, on the floor on the counters, etc. Hallways were covered in paper, hazardous really to walk on, see the picture I attached. Construction workers would start working next door at 9:30am literally banging on the walls. Staying in the room was out of the question. Shower curtains so flimsy, you have to wash yourself without moving much or you will end up with lots of water on the floor. No place to place suitcases other than the floor, which makes unpacking and packing very inconvenient. We had a very uncomfortable two night stay. We paid $291 for two nights. There were not the cheapest rooms of the hotel. I would have asked for a different room if not for 11 hr exhausting flight. Did not have energy switching rooms. The only good thing about this hotel was it’s central location. Beds were firm and ok. Breakfast usual with machine made coffee. Not sure how this hotel expects decent reviews from the guests who have no peace in the room? Never had such strangely inconsiderate experience, and I am well travelled staying at different hotels about 8-10 times an year.