Chaantalay Hotel

Clean hotel. Lovely pool area. Rooms are nice and clean. Great aircon. The food was reasonably priced and nice. The Acai smoothie bowls are lovely! Coffee is great. Strong! Just such a pity the atmosphere is more welcoming, and more customer service focused.

Vibe in the place isn't nice. Feels like they're trying to get money out of you, so just felt a bit uncomfortable from the start. It's one of the only hotels that charge for pick up from the pier. But we didn't mind because it was cheap, but still, it would feel more welcoming. Then at reception you see you have to pay to use pool towels. When you arrive to your room there's a list of prices for things if you break them right beside the bed. Use the toilet and there's a sign above it that says if they have to call a plumber, you have to pay. We felt like we were walking on eggshells in case anything happened we'd be held responsible. You even have to pay to use the pool table. They're all small things but just make for an unpleasant experience in our opinion. They also take 500 baht for a key deposit, but don't give it back until your room has been checked which I've never seen before. We didn't have any problems with them, but we felt uncomfortable during our stay. Felt like warnings you'd see in a party hostel, not a hotel. It's a nice hotel, just a pity the vibe is so cold. Also, when we asked to change one of our pillows because it was really thick and hurt my neck it was so high, we were told they had no other pillows. Then they said all the rooms had one small and one big pillow. Very obvious he just didn't want to help. Then another guy came and said he'd have it changed for us. So we appreciated that. Very strange response from the first guy though.