Four Points by Sheraton Kalamazoo

Ventajas: The Staff was very nice and welcoming, the bed was very comfortable and the food was excellent, bed linen was clean. Overall the room was okay.

Desventajas: Room did not have a microwave or refrigerator. Spots were in the carpet which made it look dirty. The price was extremely high for the value. No bags were in the garbage cans, we called a few times ...

Ventajas: The lobby was nice.

Desventajas: The site didn't state that the pet fee was $40. I expect to pay an additional fee for bringing my pet, but it should be clear when you book your reservation. Also, I travel with my pet frequently ...

Ventajas: Bedding. Pillows

Desventajas: No refrigerator In queen room. Toilet ran all night. At checkout staff never asked how was your stay. Only one bottle of water in double queen room. 50$ hold for incidentals with delay in release.

Ventajas: Beds were comfortable. Library was a nice touch.

Desventajas: The carpets were torn and frayed. The bathroom smelled like smoke. The TV was outdated and had horrible sound. No mirror in the room. Toilet ran all night. No refrigerator. Ice machines only on every other floor.

Desventajas: The pool was very dirty- green with brown spots on the bottom. No one would get in it. The drain was clogged in the shower of the room and when I told someone at the front desk they said they would take care of it and it never got taken care of.