Sanya hoteles

Ventajas: close to city and airport

Desventajas: hotel has come into age

Ventajas: About the property the location and the scenary was the best thing ..!!

Desventajas: Even being the big resort and hotel with facilities..!! The staff was the not soo good especially the front desk..!! Lack of communication skills..!!

Ventajas: Very efficient staff. Aquarium was fun! Hotel is on the beach. Reasonable food price setting. Many activities.

Desventajas: Beach is not for swimming but only for sunbathing. Difficult to communicate in English at outlets.

Ventajas: Space and style of the room, staff and service

Desventajas: Dinner choices and price level far too high for what we get in return

Ventajas: Beautiful design of the room, very confortable. Breakfast is huge, a lot of good food!

Desventajas: The location is in the middle of no where. Maybe they are in development. Hotel itself is stunning!

Ventajas: The staffs are really friendly and helpful. Most of the rooms face the sea, and there are lots of facilities onsite including a gym

Desventajas: The pool bars aren’t open and most of the time it is very quite. It is more family kids friendly. The location is very far from everything else, but most restaurants can come and pick you up from the hotel so it’s not a huge issue

Ventajas: Great for family trip. Extremely considerate and friendly for kids.

Desventajas: Infrastructure is a bit old. Can do better at cleanliness.

Ventajas: I love Horizon Resort & Spa. This was my second stay here. Last year I was traveling with my two-year old and I absolutely loved it! I loved the location and the fact that everything you need in right there. Traveling alone with a toddler can be very challenging, but at Horizon it wasn't challenging at all. Everything we needed was just minutes (if not seconds) away: pools, playgrounds, the beach, even a small zoo! There's also a Starbucks across the street, a supermarket, McDonald's, KFC, a park for kids - all about five minutes away (on foot). My son and I played at the beach, at the pool or the playground, then had lunch, then he had his afternoon nap and after that we had lots of fun again. No need to travel by bus or taxi - all the fun is minutes away :) I highly recommend this place to people who travel a love or with kids - it's awesome! We are thinking about coming back again next year!

Desventajas: I really like Horizon Resort & Spa - it truly is an amazing place for travel with kids. One thing I'd like to see is more vegetarian and vegan options on their menu. I'm a vegan and my family members are vegetarian. If we order at a restaurant we have to pay for the meat even if we ask the waiters to make a certain dish without the meat. I think it would be great if there were vegan and vegetarian dishes or price adjustment. Why do I have to pay for meat if I ask to remove it? ;) If they could provide more vegan and vegetarian options we would not have to eat outside, we'd just eat right there at the restaurant.

Ventajas: perfect place for the beautiful beach

Desventajas: time to do the check in very long (30 minutes), the quality of bathroom can be improved same breakfast every day no change ! when we arrive at 10:00 (breakfast closed at 10:30) already a lot of choice not available

Ventajas: Beautiful property and great facilities. Pools were nice. I liked the underground tunnel to the beach. Great location to the beach. Music at night really set a relaxing mood. Staff was very helpful and did their best to help me and answer my questions. The room was nice and clean. I enjoyed listening to the music at night from my balcony.

Desventajas: The fifth floor shouldn’t be considered ocean view. Barely saw the ocean through the tops of the trees. That was disappointing. You really need to have front desk staff that speak English on staff at all times. I was so confused with my bill when I arrived and no one could explain why I was getting charged so much. I didn’t know that I wasn’t charged for the room already and that there was a 4,000 yuan deposit. That’s a lot of money I wasn’t aware that I was going to be charged. Booking.com or the hotel should tell people things like that and let us know exactly what has been charged to our credit cards already and what will be charged at the hotel, including the deposit.

Ventajas: Breakfast is good. The best is barbecue restaurant.

Desventajas: Swimming pools are little bot small, but it it acceptable.

Ventajas: amazing breakfast, amazing sea views, lovely tennis court and fantastic beach , lovely staff, and the spa was fantastic Xie xie to leila and York in restaurant , fantastic service

Desventajas: Breakfast could have been more organised, even when not busy , no food out , no juices , need to be more organised

Ventajas: Good location near beach and coconut walk. Several swimming pools with more than enough sun beds there and on beach. Leila and Cindy were friendly and helpful in the breakfast room. Senior staff were responsive to complaints (see comments below)

Desventajas: Executive club service was limited (e.g. no breakfast, only opened at 12 noon, no newspapers, only one basic hot food option in evening, staff did not speak good English). But upgraded to suite room and given one free buffet dinner after complaining to senior management about relatively poor service compared to other similar Chinese hotels. But more junior staff just made excuses and tried to brush off complaints. Overall we would not choose this hotel again despite some plus points as there are better options in Sanya.

Ventajas: Pullman resort had great service, fantastic facilities especially for children. Check in and don't leave until you check out.

Desventajas: The hotel advertises luxury boat cruises in the lobby and actively book them for you. The cruise is a scam. Dirty boat, rough cigarette smoking crew, boat does not leave sight of the marina. All cruise boats tie up together in dirty water and then locals try to sell you jet ski, banana boat and other rides. No towels, cold water and the food is terrible. The cruise is nothing like the brochures or advertising.

Ventajas: heated pools. bathtub. breakfast. staffs positive and helpful

Desventajas: movie shows could be better. no staff inside the 3D shooting.

Ventajas: It not just met but exceeded my wildest expectations. Just amazing

Ventajas: My partner and I really enjoyed our stay at pullman. The staffs were friendly and the resort met our expectations. We will definitely be returning. We met one particular staff who was very friendly and helpful his name is Marley.

Ventajas: I stayed in a 2-bedroom apartment. It had fantastic view of the ocean and super access to beach. Super breakfast spread, very friendly staff. Couldn't expect anything more and definitely value for money.

Ventajas: My wife and I went to Sanya for our honeymoon. Loved it. Pullman is awesome. Fantastic swimming pools, the breakfast is awesome, the dinner buffet was awesome and the rooms are great. Loved the whole place. The staff is very attentive and sweet. We really enjoyed our time in Sanya. The beaches are gorgeous. We went to Yalong bay, and some other awesome places. The local fruit and other food is insanely good! Do your homework on good restaurants and don't get ripped off. A great time can be had in Sanya, lovely place.

Desventajas: All of the Pullman food was quite exquisite, except on one night when we went to their Cantonese place. It was OK but very overpriced for the quality. WAY better stuff can be found off the beaten path. Do some hunting and find some of the truly spectacular places that are around. Also I suggest hitting up some of the cool history tours that are there.

Ventajas: it is a very nice property, very well designed. open spaces with natural wind. really pleasant. the swimmingpools, especially the one with the sand for children. the beach is super nice. overall the staff was friendly but if you don t speak chinese i guess would be rather complicated. twenty min ride from airport, not far from downtown.

Desventajas: the following were okish, can live with that but could be definitely improved!!! 1. play area for children is poor. just because they have colorful mats and chairs doesn t make it a children area. staff is not very engaging with children, seems more like they don t want to interact. payment scheme for children areas (not all) is silly, eventhough not very expensive (starting from rmb 30). it makes no sense in low season. the jungle jim with the water slides is crammed in a corner of the property, not very nice. 2. the rooms are spotless clean everyday but they need in depth cleaning every once in a while!! that is, mopping the floor is ok but sometimes they need to go and scratch them!! 3. air con worked great but usually at the very beginning it smells a little mouldy (sigh). probably needs cleaning. 4. where is the concierge?! the person helping with directions etc. not very helpful in terms of what to do in sanya. 5. this is the real NOT OK part: the restaurants, that are usually always empty, do not offer any serious vegetarian or vegan food. most food are deep fried or just look out of the freezer, not fresh. overpriced. this is the part that made the staying quite unplesant.

Ventajas: Although it boasts of a great garden setting, it lacks an intimate feeling and one gets the feeling of the large spans of land is too dispersed. Size alone is not necessarily an expression of magnificence.

Desventajas: Lack warmth of the place, visitors get the feeling of being very deserted even though one is supposed to enjoy the natural environment around the property.

Ventajas: Great attention and beautiful resort. Every worker in the resort was incredibly kind. Different restaurants; one Chinese, one barbacoa over the sand, the Egret (more occidental), the market (buffet) and the Sky bar (for drinks). Al of them with an astonishing atmosphere. Various swimming pools, one for kids, another with sea water and one for swimming. In the Ocean (which is a huge swimming pool) you can’t swim, it’s only for sailing or practicing sports such as paddle surf. I would return without hesitating, it’s 100% a good choice.

Ventajas: The hotel is an absolute oasis. Devine architecture, great rooms, great facilities. A great hotel for families with so many activities available. The team at the hotel could not have been more friendly and accommodating - it started the moment we arrived until our departure. I strongly recommend this hotel and would definitely stay here again.

Desventajas: Not a complaint about the property, but an overall observation of Sanya with limited services available outside the hotel. We like to contribute to the local community when travelling - restaurants, services etc and found them not readily available.

Ventajas: - property and design - food quality food and beverage - overall customer service

Desventajas: Very few staff are able to communicate in English. Understand the hotel now caters for Chinese customers but I would expect for a 5* hotel that this would be better. In fact my precious stay last year was considerably better.

Ventajas: The service is very fast and satisfying. The atmosphere and ambiance of the property was amazing.

Desventajas: Nothing.

Ventajas: Staff always put their smile on face, make me feel good.

Desventajas: Pool water is dirty

Ventajas: Decent Public spaces and pool area, many activities especially for kids Quality of breakfast was good Service staff very friendly and the duty managers were very professional

Desventajas: The level of cleanliness of the hotel rooms were unacceptable! We had to change the room twice due to this reason. Hair and dust on the floor, yellow and red stains on the toilet, which I have never ever experienced from a 5 star hotel. This standard in terms of cleanliness is ridiculous. The condition of the furniture in the rooms does not match the image this hotel brand would like to convey. If this is what the Edition brand stands for then I shall pass in the future.

Ventajas: Edition hotels always live up to their reputation! This place is incredible 5* service Spa experience was amazing View is unbelievable Room (loft suite) I could have stayed in all day Staff always willing to go the extra mile So clean! Design itself is worth visiting for

Desventajas: Nothing. At. All.

Ventajas: Nothing:)

Desventajas: Beautiful hôtel!! Super design and view on the sea!!

Desventajas: 前台checkin的时候，没有booking的订单。查了好久才有. Front desk receptionist can not find my order from booking that kill my time and draw me in an awkward situation. People around me can help themselves to think what kind of people make a internal order on booking!

Ventajas: The most satisfying aspect of this hotel is the fantastic view and the welcoming service.

Desventajas: I wasn't impressed by the spa facility - none of the 3 shower room in the female changing room had hot water. The staff tried to solve the problem on the spot and led me to use the spa room's shower instead, but then the shampoo, conditioner bottle pumps were a bit stuck as well, and I had to walk down the stairs across all the other massage rooms with wet hair and in a tower - definitely not the most flattering experience!

Ventajas: The view is nice from the room.

Desventajas: Foods are very poor and less choices. Location far from the town.

Ventajas: Nice view of the water, but could not walk along the breakwater for closer view.

Desventajas: No beach access

Ventajas: The location next to the marina was nice. The rooms are very good and showers and other facilities are pretty good standard.

Desventajas: Not enough English speaking staff. Difficult to communicate so google translate is a must.

Ventajas: the scenery is lovely !

Desventajas: the location a little out of the way

Ventajas: It's very nice hotel with a beautiful swimming pool. We can also use Gym club next to the hotel.

Desventajas: It's little bit far from city centre.

Ventajas: Nothing

Desventajas: Very shabby and really overpriced. Not the luxury as advertised.

Ventajas: Both!! Breakfast buffet was amazing!!

Desventajas: All was lovely

Ventajas: Beautiful large room. Huge bathroom.

Ventajas: Room was good

Desventajas: For such a good quality hotel there was absolutely NO English spoken. Not a single staff member you could speak to that understood I understand it’s a mainly Chinese resort but it’s not good that an English speaker cannot be understood No effort made for instance to put English names on the breakfast menu There were quite a lot of English speakers as the hotel was being used for the Clipper Round The World Yacht Race Should have been better planned

Ventajas: Conveniently located. Pool & restaurants were nice.

Desventajas: Bathroom smelled of sewage. Checkin was difficult due to language barriers. Very little English spoken or understood.

Ventajas: The room is very comfortable, but if you are looking for a quiet location, this hotel is not the best choice. The square cross the road from the hotel is very noisy from 6am in the morning until about 10pm at the night.

Ventajas: De deluxe suite seems great but very hard bed and we must Clean our glasses Evert day. Great swimmingpool.

Desventajas: Hard bed and very poor breakfast. No western food at all. No roomservice and the surrounding was poor. Nothing to do or to buy.

Ventajas: Excellent Location. We had a sea view room. The beach is 2 mins walk from the hotel. The beach is very lively, we could hear music from morning to evening and we loved that.

Desventajas: Nothing!!!!!!!!!!!!!!!!!!!!!!!! :)

Ventajas: Old fashioned style

Desventajas: Breakfast wasn’t brilliant

Ventajas: Close to everything and the staff were very friendly and helpful.

Ventajas: Perfect position, perfect food opportunity, perfect staff...

Desventajas: Just to need, quiet nobody’s speaking english. Just a little. But it’s not a problem, because they was able to understand, and let understand themselves.

Desventajas: Could be better with more western breakfast !

Ventajas: Great location right on the beach - the room with the beach view was worth it! Quite a busy street though, so you definitely get some street noise coming into the room. Check in took a little while as the staff seemed a bit unorganised, but were overall friendly. Only met two staff members that spoke a bit of English, some come prepared with Google translate.

Ventajas: Amazing location and amazing view, friendly and helpful staff, comfortable and spacious room.

Desventajas: English menu in hotel restaurants would be very helpful.

Ventajas: The room was how we expected and the view from the balcony was really amazing.

Desventajas: Furnitures in general were not very new compared to the level of the structure.

Ventajas: It was so calm and comfortable.

Ventajas: Facilities are ok, and there’s plenty of vegetation

Desventajas: Rooms are so tacky and old, old TV, bathroom is not nice, nothing good about the rooms ! The staff speaks no English at all and are really bad are providing good service ! The breakfast buffet is not the best. Also, even thought there is a private beach, they keep it quite dirty. Service is so Chinese oriented! I will never stay at this hotel ever again, this is not a 5 star hotel at all !

Ventajas: Friendly staff, nice quiet location

Desventajas: breakfast wasn't great and closed too early! the room is a little old, pool was dirty with leaves.

Ventajas: Very friendly, helpful and service minded staff! They did more than expected without speaking english. Quiet and calm hotel Excellent eastern breakfast. I think i gained 3 kg during our 11 days stay :) Excellent food in the restaurant. (did not try the western menu) Large and nice rooms Nice, quiet and beautiful surroundings Just some 100 meters to plenty of fantastic eastern restaurants (and a KFC not that excellent ...) Clean beach

Desventajas: No one speaks English. Should be nice if there were at least one English spoken person during normal working hours. One of the cleaners spoked excellent English, why don´t make her work in the reception area? Translation apps works ok but some times you need to discuss. Hard to get a taxi from the hotel. Sometimes we had to wait up to 45 min. (We learned much later that it is better to walk 50 m up the road and grab a taxi) If you want to jump in to the water the hotel beach is not the best. It´s very shallow

Ventajas: The beach it is like heaven

Desventajas: Hhe food

Ventajas: Staff went beyond their duties to ensure I had a comfortable stay. Unfortunately before arriving to the hotel, I felt quite unwell with food poisoning requiring hospitalisation. The manager Jordan Deng, accompanied me and my wife in the ambulance to the hotel. He also checked up on us several times and ensure that we were well looked after after we were discharged. Due to the language barrier and my current state, he helped my wife from any stress by taking control of the situation which he handled very well. The hotel is very lucky to have manager Jordan Deng in their team. This is the best service I've ever received in my many years of travel. The hotel was beautiful and clean as well, matching the perfect service they provided. We will definitely book here again solely due to the kindness of Jordan deng and his staff

Ventajas: Everything was great and really luxurious :)

Desventajas: Breakfast is served until 10:30 but around 10 the waiters start telling the guests that they should hurry because it’s going to be over soon - it’s funny and irritating at the same time.

Ventajas: + It was very clean + close to the beach + the manager is super friendly and helpfull

Ventajas: Recommended by my friend, we chose this hotel. We are satisfied.

Ventajas: We didn't expect too much, but we liked staying here, we discovered many local food, some of them are really good, we tried Qingbuliang on street，we tried steamed bun at the exit of the alley. We went to beach which is closed to hotel, also to other beaches of the city.

Ventajas: The location is quite central. The room is large.

Desventajas: The staff does not speak any English and is somewhat indifferent.

Ventajas: A clean and economical and small hotel, location is fairly good, about 5 minutes walk from the sea.

Ventajas: The service is very enthusiastic, the room is also very spacious and bright, not only very warm bed also very soft, the toilet is relatively clean, no smell, the facilities are very complete, like one.

Ventajas: We went through an alley, finally found the hotel, not expect high, so we do think it is a right choice. The beach close by, not as good as Yalong Bay and Dadonghai, consumption level is lower than Dadonghai. Many local favour can be found, bus stop just at the seaside.

Ventajas: Moderately clean and quiet hotel. The hotel was easy to find! The beach is not too far away. There was no common language, but things were managed and managed by the translator. Price right.

Ventajas: A booth just at the entrance, coconut water fairly sweet, it also supplies Chinese breakfast, travellers must try, local style. About 5 min. walk to beach. People dancing and singing in the evening by seaside. Couldn't find western restaurants, we had several meals at KFC and Pizzahut.

Ventajas: Walk distance from the beach, large room for the price we paid

Desventajas: The property is a bit hard to find because it's in a small side street. The shower was really basic, the whole floor got wet when showering.

Ventajas: The service was excellent. Every staff member, from chefs in the restaurant, to gardeners you see attending plants, to chamber maids, concierge, everyone smiles at you and greets you. I certainly felt they try really hard to make your stay an excellent experience. We checked in with two young children. Our 'butler' Peter was very thoughtful and arranged to have two sets of childrens' dressing gowns, slippers and toiletries sent to the room. My mother wasn't aware that she had left her glasses in the room after check-out; the hotel house keeping department phoned me and Peter arranged to have it posted to us. He also went the extra mile and posted a postcard that I forgot in the room for us. Front desk staff Nimo was very polite during checking in/out. Also Allen from concierge very kindly showed us around the hotel and the facilities. My 2 year old was rather clinging during one breakfast and I hand to carry him; one of the chef (sorry I forgot his name; he is from Nepal) saw and offered to help me choose breakfast items and carried the plate back to our table. We also like the room size - it's very large, with excellent shower! The children really love the entertainers (a clown, a magician, and 'Snow White' who does face painting) who come around during breakfast and also the evening buffet times. The Clown is really good at balloon modeling: my kids asked for a pistol gun, a helicopter, a motorbike on different days and the Clown made all of them. Very impressive. The magician is also very good and kept the kids entertained. Wonderful swimming pools, especially the kids pool as it has a cover which provides much needed shade under the tropical sun. There is a kids club but we didn't use it - my kids just enjoyed the pool and wouldn't want to leave. My family (6 of us, three generations) stayed for 5 nights (two rooms) and everyone enjoyed the stay.

Desventajas: The ventilation in the toilet room could be improved. The beach was a bit disappointing - it goes deep very quickly, so the kids can't really build a sandcastle or any structure as it would either be washed away by waves, or the sand would be too dry for building. The water isn't of that superb quality either. Perhaps it's due to the time of the day we visited (it seems the tides were coming in), but there was some visible plastic bags/rubbish in the water, and loose seaweed, etc. We didn't go swimming in the sea as a result. The service in the Driftwood restaurant is good but is a bit below a restaurant you would expected for the price - at c.a. £25-£30 a course I would expect my cutlery would at least match the number of courses i ordered, but not here... They'd put the used knife and fork back on the table when they take the plate away. When my dessert came, I am still on the first set of knife and fork. :/ Also couple things on the (small) menu were not available. Guests from Britain would need to remember to request Breakfast tea and fresh milk. They do have a kettle and tea set in the room, in addition to a Coffee set tray. The housekeeping comes twice a day - both times a quick clean/tidy. There is a card in the room saying if towels don't need to be changed should be hang up. We did so, but still new towels supplied. On one occasion door bell rang at 8pm asking if we would require (the 2nd) house keeping service. I felt it was just a bit too much! I would prefer house keepers visit once daily. This is a five star hotel with very good service. A bit more culture awareness would make it more in line with international 5-star standards.

Ventajas: Firstly, we got free upgrade for our room which was from standard room with sea view upgrade to bigger room with constant temperature swimming pool. We were so appreciated it and give our thanks as well as best wishes to the manager 杨阳 terry and 向宏静 Demi. Secondly, we were amazed by the biggest fixed temperature swimming pool and enjoy the sea, have a lot of fun while capturing the pics and swimming. The peacock in the hotel are fabulous, and as I can see, lots of families have their delightful and lovely holiday in st regis. Finally, the breakfast is delicious(yum yum) as many kinds of flavours so that everyone can be gratified. Thanks a lot! I will be back again! Kind rewards Rocky Guo

Desventajas: None

Ventajas: The location is great, private beach. Butler service is helpful and makes you feel good. This time my butler is Ciyo and assistant Heisen, both are great.

Ventajas: Facilities are good, bed is comfortable, the hotel room is clean, the swimming pool and beach are nice and the管家小菜is helpful and friendly. The overall environment is nice also.

Desventajas: All are good

Ventajas: Cozy ambience. and got family rooms to house parents + 2 youths. With walk in access to pool.

Desventajas: I asked for the free rental of the pool floats kit, waited for an hr, followed up by a few phone calls! Only Then it came.

Ventajas: The room is clean, large and standard

Desventajas: Everything Nice

Ventajas: Perfect butler service. St.Regis always exceed my expectations. Every staff here was considerable and polite. Moreover, the private beach is another an attractive place.

Desventajas: None

Ventajas: Nice and quite place, beautiful territory

Desventajas: Bad staff, checking-out was awful, I spent about an hour to settle my accounts. The same was when I wanted to book one more night of stay, they do not know their work at all. Service does not correspond the level of St. Regis

Ventajas: The breakfast was very good (although more oriental style, do not have ham and cheese, for example). The staff is also very good, always willing to help. The room was very comfortable.

Desventajas: Food is very expensive at the hotel restaurants, the beach was not so good (water with many plants), and the hotel pools do not have many options for kids (7-10 years) to play. I sent a message before arrival to request transfer from airport to hotel, did not receive any answer. Upon checking, hotel said breakfast was not included, although in the booking confirmation clearly stated breakfast was included. After showing the booking confirmation, the hotel agreed not to charge for breakfast.

Ventajas: El hotel es muy lujoso . La atención del personal muy buena, sobre todo los empleados del restaurante q estamos cerca de la playa.

Desventajas: Los precios de la comida y la bebida son elevados

Ventajas: We had an amazing stay at this hotel. The location is great, the staff is very friendly and helpful, and it has just the right amount of luxury (not too stiff). We felt like home

Desventajas: The sun mattresses on the sun beds was dirty, and should have been cleaned or changed long time ago. The pools was also not cleaned often enough and was always full of leaves, insects and sand.

Ventajas: The staff were excellent (Angus, Stacy....can’t remember all the names) Poolside was good. Nice breakfast The view (panoramic club room) The club lounge.

Desventajas: Pitty that I booked a king size bed and ended up in twin .... carpet is very old and black, stains on bed.. The carnival BBQ is not really a bbq but more of a buffet and is overpriced

Ventajas: The staff are very friendly.

Desventajas: The beach is not good . We are Very disappointed . The duvet is too thick to feel comfortable. It is hot even if the air conditioner is set Very low temperature .

Ventajas: Very friendly staffs going out of their way to make the stay pleasant and comfortable. Very comfortable room and bed. Special thanks to yoomei zhang and Rebecca.

Ventajas: We stayed in the beach front villa, and it was lovely! The room was enormous! They stocked our fridge everyday and left us fresh fruit... all which was free. They decorated and gave us wine for our anniversary and husband’s birthday. They even gave us a parting gift! The breakfast buffet was incredible! The hot pot on Sundays was awesome!

Desventajas: The butler service wasn’t very good. We asked them to help us book seats and it took two days. We had to follow up. We asked them about Downtown and they looked at us like we had 3 heads. No information on it. When our flight was canceled we asked them to call the airline and he couldn’t seem to figure it out. I ended up using my phone (charged me a fortune) and got through right away. The food at the resort was very expensive. The BBQ was not good. Not close to local restaurants.

Ventajas: Friendly staff. Great food. Nice pool for kids.

Desventajas: TV picture quality is not clear. Breakfast at fresh 8 have to queue.

Ventajas: The team at the hotel were outstanding. We were in the executive club and the team were amazing. It’s hard to isolate individuals but a big call out to Mark, Yausap, Sally and Angus.

Desventajas: The property is in need of a refresh. Despite a room move we still struggled to get our room cool enough to sleep at night.

Ventajas: Beautiful place, very beautiful view from the window. Calm and quiet. Very good BBQ on the beach, is delicious Italian restoran and good bar.

Desventajas: Seafood restaurant on the beach. The cannot play billiards in the evening at the bar, as there is no light above the table. It is standing in the dark. This is stupid ! In the evening include imitating sounds toads and frogs - very loud. There are no sunbeds on the beach, they are far from the ocean - this does not give a complete feeling of a beach holiday on the ocean.

Ventajas: Overall the stay at Ritz-Carlton Sanya, Yalong Bay was great as the room was really comfortable and the variety for breakfast buffet was exceptionally good! Would like to give compliments to the Front Desk Receptionists, Sam & Michael for their efficient and great service! Thankful for the wonderful stay :)

Ventajas: Hotel is fantastic, room are spacious and modern in renovated area and pools are really nice. The beach is quite calm and great to go in the water but we were the only ones going in the water as red flag was everyday up. Breakfast is amazing but restaurant , food etc in hotel is not great quality and super overpriced for China. Buffet price was expensive , food at the pool was not good at all.

Desventajas: Food was super overpriced

Ventajas: Location is excellent, breakfast buffet is one of the best we have ever had. Staff were super friendly and very helpful. The front desk manager was extremely helpful from the moment we arrived until our departure. Also our housekeeper, Jenny, was the most delightful person, friendly and hardworking. We treated ourselves to a couples massage which was also excellent! We enjoyed every moment and can’t recommend the resort enough! We definitely will come back again!

Desventajas: The only fault we can say is that we would have liked to try the various restaurants’ dinner menus but we felt the food was slightly overpriced.

Ventajas: Las instalaciones

Desventajas: Precio de comidas y bebidas muy caros. La playa tiene piedras. Mejor playa la de los hoteles siguientes.

Ventajas: Hotel was clean, service was excellent, environment wasn’t rowdy. There were activities for kids that distracted them from making too much noise otherwise. Club Millesime was worth paying for. The lounge and food were of top quality. Overall a good resort to relax from the hectic pace of city life. Beds were clean and comfortable. I’m happy they provided me extra pillows during my stay.

Desventajas: Location is far from town, though that’s the major reason why the streets outside the hotel were calm. Security deposit of 8000 yuan is by far the most expensive I’ve encountered. You’ll get the amount back anyway as long as you keep the room in good condition, which is probably the exact reason the management enforced such a high amount.

Ventajas: We came the second time and had again a very nice and relaxing stay. Great selection of food at the breakfast buffet, kids club, two wonderful swimming pools with available deckchairs, lovely beach (cleaned every day). A special thank you to Marie Berthe and Adam Schlipf for attention to details and for taking care of us from the first to the last day of our stay.

Ventajas: The room is clean, tidy and quiet. The neighbourhood is nice. The design of the bedroom is not bad.

Desventajas: We have booked a double-bed bedroom with sea view for our honeymoon but the hotel gave us a twin book room. In the end, the hotel staff arranged a double-bed bedroom for us but it is located on the first floor of the hotel meaning the sea view is not. It is very disappointing. The lady said they would arrange another room for us the next day but their follow-up was disorganised to an extend we couldn’t move to another room. It affected our itinerary. Management is not good in the hotel. Staff can be more helpful. The breakfast is below expectation. Food is ordinary with not many choices. It was extremely crowded and the staff couldn’t manage the queue effectively. It shows another management problem. Hope it can be improved.

Ventajas: Wonderful facilities and great, friendly staff. The pools are large and nice, and the plants and flowers are beautiful. The food is also top-class. Overall wonderful experience.

Desventajas: No fault of the hotel, but you cannot swim in the ocean on the beach connected to the hotel.

Ventajas: We really enjoyed our stay in this hotel, everything was clean and the staff very nice.

Ventajas: Location: 40 min from Sanya airport at Haitang Bay. Welcome/check-in: extremely friendly and service oriented staff with good command of English. Rooms: nice, spacious and clean, great bathroom and balcony with sofa and amazing view of Haitang Bay and the beautiful garden. Restaurants: Cuisine and Thai restaurant served delicious and fresh food. Bar: the bar area was cozy and Spa: great treatments in a wonderful and relaxing atmosphere. Gym: great equipment, extremely clean and inviting with view of the garden. Pools: two large pools with plenty of sunbeds. The water was nearly too warm to do serious swimming, though. Garden: it felt like walking through paradise with lush green plants, flowers and coconut trees as well as the beguiling scent of Frangipani trees. Beach: average, but with pretty soft sand, therefore, walking was quite exhausting. Swimming is not allowed due to drifts. To sum up: amazing hotel with excellent service and some of the kindest staff I ever met. Special thanks to Adam (F&B), Amy (Bar), Coco (Thai), Marie and Sophie (Reception) and Rony (Cuisine).

Desventajas: -

Ventajas: Value, cleanliness, service, facilties

Desventajas: Western food selection. No poolside service for food or drinks

Ventajas: Wouldn't say 'like' but the pool and breakfast were okay. Garden was well manicured as well but didn't seem natural. Staffs were nice and met a few great interns from Nepal working there. A fresh cake with fruit platter for our anniversary was a nice gesture. Thank you.

Desventajas: There was virtually no acoustic insulation at the doors - and it was worse as our room was right across the lift lobby with hard stone floor. We took a family room (connected) and even with two doors closed between the rooms, everything could be heard at the other room. The hotel did try to fix the door but wasn't effective. This is supposed to be a non-smoking hotel but there were people smoking all over the hotel - lobby, lift lobby, swimming pool, restaurant (this gentleman thought his e-cigarette isn't a cigarette and neither the hotel staffs).

Ventajas: Very beautiful resort.The only negative is that outside you have nothing to do and if you decide to go outside for food you find nothing.The dinner buffet its very expensive inside the hotel.All the other its excellent.I would reccomend it for 3 nights.

Desventajas: The buffet dinner should be cheaper.

Ventajas: The staff was over and beyond friendly。Housekeeping services were rapid and the Noodle Bar provides simple snacks in the afternoon。The very reasonable priced kids summer camp is a must as it covers many activities that otherwise require higher fees. The Kids Playground staff were so attentive to the kids, I give them five stars for efforts! The breakfast was expansive, including ice cream!

Desventajas: The hotel older than expected. There were construction next around the hotel. The view from the 10th floor was obstructed and barren. Hotel is also undergoing ballroom renovation/ construction but there were no signs or areas corded off so sometimes you end up in the middle of a closed off area and have to find your barings back to the main lobby. There was also nothing within walking distance from the hotel to visit.

Ventajas: Best hotel at neighbourhood

Ventajas: The breakfast was exceptional with a huge choice of items to cater to all tastes.

Desventajas: There didn’t appear to be any food or beverage service by the pools which I found quite strange.

Desventajas: Poor platform(booking)made a mistake for my room

Ventajas: The price is very reasonable

Desventajas: I found my bathroom tissue box with mould all over the inside layer and mould ok tissues. It was gross!!!!!!!!!

Ventajas: breadfast very nice.

Desventajas: too far from the city. no shuttle bus from airport to hotel . no shuttle bus between hotel and city

Ventajas: Facility is very good, but the staff need to be improve

Desventajas: The staff

Ventajas: What a nice vacation in Rosewood Sanya

Ventajas: We stayed at the Rosewood for 4 nights and it was one of the most restful and enjoyable breaks we have had. The decor and ambience of the hotel were wonderful , the food was delicious and service was excellent.All the staff were friendly but Laurence in the Chop House Restaurant was extremely helpful and a brilliant ambassador for the hotel . I would thoroughly recommend this hotel and would definitely stay there again .

Ventajas: The view, the pools, the restaurants, just amazing designs.

Desventajas: Most of the personnel (Haï bar/infinity pool) does not communicate and is sleepy , behaves tired, no customer focus , no smile, does not consider customer request despite multiple purchases along our stay and it lasted for 4 Days!

Ventajas: The outdoor barbecue was wonderful and the waiter is polite and warm. One only criticism was empty plates were left on guest's table without any staff to clear it away. I needed to raise my hand asking a waiter to clear the table.

Desventajas: Swimming pool was full of dust and leaves making the environment disgusting. Housekeeping should clean all the leaves before the next guest moving in At around 1630 while my wife and I was celebrating our sweet moment at the pool, a female staff, without knocking the door, opened and entered for food delivering. It was so embarrassing to have an intruder suddenly broke in. I have told your staff that we are celebrating my wife's birthday on 18th Nov. However, the roses on bed showed anniversary which was of reckless arrangement. I have to ask my wife be patience taking photos waited until I changed the decoration back to Happy Birthday. The bath tub outside toilet was totally dirty and full of dust and leaves inside the tub. I cleaned it by myself before letting my wife to use it. I could only say the cleanliness of Banyan Tree in Sanya is far behind the acceptable standard in compare with Macau.

Ventajas: Very friendly and good location. Loved villa and private pool.. food and drink are very nice

Desventajas: It’s good they have rest room for people have late flight but the room smells bad and not super clean.. like a motel room no longer used.

Ventajas: The villa, the environment and the service. This is a total hide out from the city, very relaxing resort.

Desventajas: Minor - Breakfast is not quite up to BanyanTree standard.

Ventajas: The staff were super friendly. From the check-in, to the room service, to the airport drop-off. Very professional. Our service manager Jimmy and Chef Gao who looked after us ever day, deserve a special mention. Am amazing stay.

Desventajas: The property needs to be refreshed a little - not a surprise after operating almost 10 years in the tropics. The electrics - phone, aircon, but also the bathroom facilities could use a bit of love and attention. :-)

Ventajas: Quiet and peaceful vibe with good privacy. Staff are all very well-trained and helpful. Sunset from the beach is astonishing.

Desventajas: Facilities are obviously too aged and not maintained well. The wooden furnitures got abraded. The image quality of TV is unbearable. Also the outdoor bathtub is full of fallen leaves and twigs which make it unusable.

Ventajas: Beautiful place, the villa is amazing and great stuff, we didn’t want to leave

Ventajas: las villas son realmente excepcionales. Maravillosas. lo aislado del lugar para ser sanya

Desventajas: los restaurantes no están a la altura

Ventajas: Great service, smiles everywhere and efficient.

Desventajas: The rooms were very old and I even managed to found spider webs.l and dust.

Ventajas: Great design, excellent staff and delightful location.

Desventajas: Many of the fittings and facilities are worn; missing tiles in pool, door latches broken, probably in need of renovation and will be pristine again

Ventajas: It was out anniversary and I asked for a simple decoration. The stuff was very helpful. There is a pool when u walked in the villa and surrounded with plants, benches on the site. There is also a massage pavilion next to the pool area. The room is quite big and bathroom is also very nice with a outdoor bath tub.

Desventajas: Facilities could be upgraded, it is a bit old. Although still clean

Ventajas: Everything. Amazon location, amazing beach, humongous private pool at the villa, stunning looking villa, 300sqm just for 2 people, amazing service despite the language barrier. Jimmy and Spencer went above and beyond their responsibility to address every need of ours. The food is spectacular. Chef cooked little surprised for me for breakfast every morning. Nothing was ever a problem. It's a paradise and great value for money if u're from Western countries.

Desventajas: That we only had 8 nights. Little inconsistency in turn down service.