Mercure Istanbul Yesilkoy

No es nada cómodo. Me dieron una habitación en la otra punta del hotel. La wifi no funcionaba, en la habitación no había ni un número de teléfono para contactar con recepción. Servicio de habitaciones nada. Pedí me despertaran a las 5 de la mañana por tenía un vuelo y nada. Fatal

Nothing!

Please stay away from this hotel! I had a very bad experience here and everything in one night. I booked here because I came from Thailand a long flight and had a stop here until next morning at first hour. When I reserved the room it was mention to me that I will have a shuttle car from the airport-hotel all included in my payment. It was alright for me, because I didn't want to change any money in this country just for less than 12h of me staying here. I had paid everything with my credit card, including 2 meals (dinner and breakfast for next morning) and expected to have all settled. When I arrived in Instanbul, I've looked to see where I can take this shuttle car or at least someone waiting for me, because they knew about my arriving, one guy approached me asking me about my name and hotel. I told him, because I thought maybe he may be some connection of the Hotel. He asked for hotel telefon number, I gave him, and after talking with the personal staff of the hotel and giving them my book reservation togheter with my name, he told me that a car will pick me up outside in less than 1h and I should wait. He then suggested me that I can go with him in his private car because his homeplace is near the hotel, which was too inappropiate to me. Of course I declined his offer and told him I will wait for my shuttle car as I agree to do. To be sure about the time, I called personally again at the hotel and asking about where and when exactly I should wait for the car. Nobody on the phone was speaking english, they connected me to one and another line, until one guy told me I should just wait outside in front for the car. That was all. When I got outside, the Instanbul airport is very big so it has many levels of waiting outside. At the front doors it was just for taxi point, so I thought this may not be my waiting point so I looked better and saw that I must go with the elevator underground where the airport shuttle car/bus are.