Staff was great and very helpful and friendly
Carpets in room stained no biggie but I assume most ladies or wives wouldn’t like Bathroom was very nice and clean beds comfortable and clean Overall perfect price for an over night stay Security was great No concerns about my car over night Was a nice night kept the windows open for a nice breeze
Poor customer service. Did not provide the service we requested and paid for. We paid for a roll away bed and they did not have one at first, but then said they did but it took over an hour late at night to get it. Very disappointing.
Good value - but fix hot water!
I liked the location (river front). Staff very friendly.
I did not like the fact that shower water temp was warm (at best). I had to wait for it to get to a temp that I could basically spray myself off. I am not sure what it would take to fix, but if it wasn’t for that, I would have given a much better review. I will not be staying here again just for that reason alone.
The views and proximity to the water
Restaurant was closed for the entire stay, room was not ready at time stated, and cable channels were fuzzy. My stay was ok other than these things.
No waterfront room
Room was clean
I reserved a riverfront room and I received a room on the parking lot. Service at desk was painfully slow to check in.
Neat historical building, nice view and location on the riverwalk.
Staff was a little quiet, tried answering when asked but almost had to draw things out of them. Felt like I was imposing a little bit.
Habitación limpia y bonita vista
Nos llevó 2 horas de ck!! No puedo conseguir que peor que eso!!
Poor customer service and no attempt at service re
I stayed here for my honeymoon. I asked for room to be clean and sheets changed the 2nd day. 3 hours later when I came back it had not been cleaned. spoke with various front desk staff and they were not friendly at all. Eventually it was cleaned after going back and forth with the staff.
The receptionist was very accommodating regarding mistakes that I had made in the online booking and took care of me and my five year old son promptly.
i would have liked a heavier blanket and the pillows were very big and puffy for my neck.
The hotel was falling apart. In my room alone, there was wallpaper falling off of the walls, unfinished trim, damage to the walls, electrical sockets that were loose in the walls, all of the buttons were missing from the phone, and the quality of the picture on the television was terrible. I have no plans to stay here again, regardless of its value or its proximity to downtown Detroit.
Location and room size
A couple of electrical things in the room didn't work - for example, the socket by the desk was not working.
Staffs were really friendly.
Bed was very dirty/they did not wash the sheet/they also did not clean carpet. room was very very dirty ever i had seen.
Gran edificio, ubicación frente al rio
El personal de recepción fue maleducado, y no tienen sentido de servicio al cliente o entusiasmo. Me dieron una habitación que no estaba limpia, se me trasladó a una habitación, donde había trabajo de renovación en el pasillo, incluso después de pedir una habitación tranquila. La ducha era terrible alternaba de helado para hervir, colchones de mal aspecto, picaporte de la puerta del armario estaba colgando, soporte del televisor roto, muebles en mal estado. Decir que permite que el hotel necesita un montón de reparaciones y cambio de cultura de los empleados. Mucha suerte.
Un hotel estupendo, muy limpio! Lo recomiendo encarecidamente y volveré allí. A sólo 2 millas de distancia de Joe Louis Arena. Te llaman un taxi. El bar en el hotel es agradable y tienen buenos precios.
Dos puertas de la habitación conectaban con otras habitaciones. Papel de pared descascarillado. Le vendría bien una reforma. Tampoco hay suficiente luz en la entrada.
En el río, aire antiguo
No hay transporte al partido como prometieron al teléfono.
Si decides alojarte en Roberts Riverwalk Urban Resort Hotel, disfrutarás de una fantástica ubicación en el centro de Detroit, a solo diez minutos en coche de Belle Isle y GM Renaissance Center. Tendrás centro de negocios abierto las 24 horas, servicio de limusina o coche con chófer y periódicos gratuitos en el vestíbulo a tu disposición. Las instalaciones para eventos de este hotel incluyen zona para conferencias y salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Basado en 3.267 opiniones
Las políticas pueden variar según el tipo de habitación y proveedor.
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