Opiniones de huéspedes
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Parejas
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Familias
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Viajeros en solitario
Valoración general
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10.0 "Desayuno excelente."
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9.5 "La playa es increíble."
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9.4 "La ubicación es inmejorable."
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9.3 "Muy cómodo."9.5 "El 95% opinó que
las habitaciones eran amplias ." -
9.0 "Piscina excelente."
Valoración general
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9.5 "La ubicación es inmejorable."
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8.9 "La comida es deliciosa."
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8.3 "Los servicios son buenos."
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8.0 "Las habitaciones son geniales"8.7 "El 87% opinó que
las vistas eran buenas ." -
7.0 "Buen servicio."8.5 "Al 85%
el personal le pareció muy amable ." -
4.8 "Relación calidad-precio regular."
Valoración general
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9.5 "La ubicación es inmejorable."
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8.3 "Las habitaciones son geniales"
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7.2 "Buen servicio."
Opiniones recientes
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- Positivas
- Neutrales
- Negativas
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2.0valoración de
I will say that overall the hotel is beautiful, better than a lot of hotels. Compared to the other two Villas, Villa del Arco is my favorite. But this is why I give it 1 star: At first glance, its gorgeous, but for this trip it was the little things that added up. I had a stain on the cover of my blanket, the paint in the corner of the shower was peeling, and I was caught off guard by the blunt nature of the concierge telling us the Airport Taxi guy who tried to sell us on tours, was scamming us, apparently its a HUGE problem there. But the kicker, and what I could have cared less for, was the aggressive nature of the Time Share sales team (or as they called it, they well an 'Experience'). Charming as they were, they wasted 7hrs of our day, after saying no multiple times, then telling us American's have a fear mentality, then placing us in the back office saying we needed to take a survey, but sending in two more sales people - I will say I learned my lesson. After a strenuous day, we...
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6.0valoración de
The resort is beautiful, the rooms are very clean and one of the most comfortable beds I have ever slept in. The food quality was good, but....if you are looking for the all inclusive experience don't look here. You have to sign a receipt for every drink you order, every lunch you eat everything. We were with a group of 20 people and waited sometimes up to 30mn for a drink order to be filled, the servers were all very friendly but very slow... same with dinner - we ate late each night and it usually took an hour or more to get your food.
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10.0valoración de
We stayed there last year and it was so great we booked it again for this year. The food, drinks, staff and rooms are amazing! Doing the all inclusive is the way to go. Being able to go to the other sister resorts is a bonus as well!
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10.0valoración de
I took my wife for her Birthday. The staff made her feel very special and went above and beyond our expectations. So, the sevice was great. The Room was very nice and we had a view to the Arch. The staff went out of their way to make your vacation the best it could be. We will be going back.
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10.0valoración de
Do the all inclusive and pay for tips only. The people make you feel at home. They actually welcome you home. The timeshare would be a great deal if you have the $$. You don't have to sit through the presentation to get the GOLD Card for discounts just tell the concierege 'This is my 10th trip to CABO'.
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10.0valoración de
Villa del Arco is a really nice place. The suites are spacious, clean, comfortable and pretty with awesome tubs. This is not a wild, spring break place - there were families and couples but no wild teenagers. The food is decent, the hotel is on a swimmable beach with a fantastic view of the rock formations, as long as a cruise ship wasn't blocking the view. Service pool side was a little slow, but exemplary everywhere else. Got to remember to avoid the time-share jackals just outside of customs!
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10.0valoración de
Loved, loved, loved this hotel! Gorgeous grounds, great location, good food. Staff was very friendly. Will definitely return! We did the all-inclusive. The only thing I thought was weird was that mini-bar items were not included. We've stayed at the Riu Santa Fe before. Also very nice, but would probably select this hotel over that one.
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8.0valoración de
This condo was within walking distance of the town and very easy to take a taxi if you preferred not to walk. Grocery shopping was a little more difficult, but still within reasonable distance. The accommodations were great and the housekeeping was excellent.
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10.0valoración de
We stayed at the Villa del Arco Beach Resort and Grand Spa while on our Honeymoon! The place awas BEAUTIFUL and absolutely amazing! The staff were friendly and the place was really clean! I would def recommend this place to anyone heading to Cabo. It's about a 15 minute walk to town. Very safe while walking at night or daytime! Close enough to town but you don't hear all the nose. The white sand is wonderful!!! We will def go again!!
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8.0valoración de
Liked the location which is walking distance to town. It had good pools and food. No complaints. Would stay there again.
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10.0valoración de
We stayed for a week with friends in a two bedroom unit. We enjoyed fabulous views, a beautiful room, very gracious and friendly staff. The service poolside and in the restaurants was exceptional. Villa del Arco had a relaxed pace, not overly crowded, I believe it has fewer units than many of the beach front hotels, so getting a lounge by the pool is easier and less crowded. You can walk to town or take a taxi for $*US. We ate at the La Perla restaurant at the hotel. Food was excellent but it is more expensive than many of the in-town restaurants. I highly recommend this hotel.
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8.0valoración de
The hotel was very clean! We did not eat at the hotel but heard it was good. We went in jan. the weather was 75 to 80 every day. The staff will hook you up with many fun activities for the hole family. The town is only a ten minute walk down the street or you can walk the beach. When you get off the plane get your bags and find a taxi if you did not set up a shuttle service. Other hotels have sale reps trying to sell time shares in the terminal. Look out!
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6.0valoración de
The Hotel is very nice and the Desert Spa is the best we have ever seen including the best of Las Vegas. The room I booked was to be a two bedroom 3 bath upper floor with a Ocean View. They do not promise a ocean view but I was told on two phone calls to the resort I would be put on a prefered list for a view room. Upon arrival I went through a hour and a half battle with the check in people and was told all they had was a garden view and that is what I requested. WELL after getting mad and screwed around I did get a form of ocean view---with a 1bedroom connected to a studio. I will not go back to the Villa Arco again...................I don't like to fight over a room that I am paying about $*u.s.dollars a day to enjoy.
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6.0valoración de
We travel quite a bit, and have stayed in the best hotels and some of the worst. I consider our family to be ''hotel snobs''. We are in our late 30's with an 11 year old boy (to give you a frame of reference). The rooms... They're magnificent. Very nice and reminded us more of a nice apartment than a hotel room. We had a 1 bedroom which has a full kitchen, murphy bed in the living room, and a large balcony that spans from living room to master bedroom. No one will be disappointed with ANY room. The ''hotel''... If you are very patient with the CONSTANT pressure for a freakin' ''gold card'', then you must be Saint Francis. It is undying. The Gold Card is the card you receive once you go through their sales presentation. It gives you 15% off anything. But they ask you day and night if you have one (and if you don't, they'll pressure you to get one). It's comical how often they will ask you. Not a whole lot of activities, think of this place like an apartment complex. The ...
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4.0valoración de
My wife and I stayed there under a promotional offer. We attended the mandatory presentation but decided not to buy. They then made a secondary offer giving us 5 weeks at any of there properties for approximately $*. We asked them specifically about additional fees and were told that there were none. When we attempted to book the trip they told us that it would cost $520 extra for a studio and another $520 if we wanted a one bedroom. I specifically was told that we were guaranteed a studio and could upgrade to a one bedroom at no additional charge. I would not buy anything from this group they clearly decieved my wife and I. Lance Wallace. Frankfort,IL.
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2.0valoración de
We, like many others, were kicked to the resort next door since they had no rooms available when we arrived. We had a long conversation with Bernardo who guaranteed a room the next day at 3:00. We ended up at La Estancia next door which was excellent. Villa del Arco is a time share resort - period. La Estancia is a partial owner resort. We were told the villa we stayed in was around $760,000 per quarter (13 week ownership). Ultimately we stayed in a $3 million villa for the price of a time share and with none or little hassles from the time share vultures. If you want the freebies that you get with time share presentations, take the $1.00 bus ride to Wal-mart to get breakfast/lunch food for your stay and stop at the time share desk on the way out and ask for Sol. He will give you lots of free attractions - many more than you'll get if you attend the normal time share presentation. La Estancia is quieter, great pool area and you can't beat the rooms. Beautiful. Would love to go back.
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2.0valoración de
Believe the reviews. Do not stay here. When we arrived we were told there were no rooms available. They would not have any rooms available for our entire stay. We asked for our money back and they would not refund it. They put us in their sister property Villa Estancia which was okay but not what we paid for or where we wanted to stay. After one night at the Estancia they had us move to a different room at the Estancia because an owner was coming in. \nThere are many places to stay in Cabo. I would choose anything except the Villa del Arco.
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2.0valoración de
WORSE EXPERIENCE WE EVER HAVE WITH A HOTEL AND WE ARE NOT THE ONLY PEOPLE WHO GOT THE SAME PROBLEM! We just booked for 4 days, when we arrived Thursday, Enrique at the desk apologized for the 'inconvenience' but the 'computer' messed up and we have NO ROOM! They offered to transfer us for one night to another location and promise for sure we will have our room likely on Friday but for sure Satruday. They said they will 'upgrade' us to a suite as complimentary. Guess what, sure it is a suite but the shower is not working nor the TV, the couch, if you sit, be careful, you may fall down and not getting up. HORRIBLE. The bedroom was cold and there is no extra blanket!. To make a long story short, we have spend friday morning, saturday morning again at the hotel reception area and still no room. Finally they told us (we talked to E, the manager B M, the asst manager M) they can have a room for us FOR SURE SUNDAY! We are leaving at 1PM Sunday and they have a room for us Sunday night! Wonderf...
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2.0valoración de
Money Hungry Staff forcing you to get TimeShare'\n...is how I would describe it.\nThis place does not feel like a hotel....sure it's nice, but the staff is indifferent and not professional...... The only professionals I saw was at the restaurant for dining...of course it's not a pretty penny.\n\nWhat got me mad is that I paid for a 'deluxe' over $215 a night and got this crappy small room at the end of the hotel corner....it was clean but not worth what I paid.....it didn't help that the reservation and check in/out staff does not have a helping attitude...but Nooooo, if you're a timeshare owner they will treat you like a king after you give them and arm and leg....
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6.0valoración de
We wanted a romantic place to get away, booked online through online travel website, and we were not told at anytime before hand that this hotel was a time-share look and greet place. The moment we arrived we were hounded by the sales department and Time-Share sharks!!...even though we kept saying we were not interested in time-share. Needless to say our romantic getaway was ruined. We will never go back.
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6.0valoración de
The property itself was lovely. That's about where the positives end with respect to this hotel/resort. Service was unsatisfactory. Employees were cold and aloof. No concept of 'customer service' and this included the time share people all the way up to the manager. All seemed to be too busy to help or care what your issue was. We went to timeshare pitch because initially thought we might be interested - new property, nice location on beach. Actually purchased a trial membership on the first day and ended up returning it prior to our departure. Impossible to get service once you signed. Figured if this was how they treated new owners, would probably be pretty bleak on return trips. Owners at pool and elsewhere complained they were unable to pay for upgrade to one bedroom (something you're supposed to be able to do readily with space permitting). Were told there were no units available even though timeshare people told us it was slow season and at 1/2 capacity. This was one...
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4.0valoración de
When the oh so friendly staff wasn't busy worrying about me stealing their pool towels, they were busy playing loud music at the pool, despite numerous daily requests by the not-so-spring-break crowd (young families and timeshare owners, primarily) to turn it off. Available food was ok, but the food options were limited to very expensive, pool food (fine) and buffets. In addition, I was 0 for 3 on ordering food listed on the menus (no oysters at the oyster bar, for example). \n\nThe fabulously advertised spa did not allow entry on a day pass. If you're a spa person, you know that this means that you cannot use the facilities unless you shell out upwards of $150 USD per day to get a spa treatment. They need to tell people that. People don't expect to go to a place with 'Spa' in the title & not be able to use the spa. This was the ultimate disappointment to me. Not to mention a really economically foolish decision (go back to hotel management school and run the breakeven analysis...
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2.0valoración de
Watch out for the switch and bait. As soon as I arrived they told me that they didn't have a room available but that they could put me up in their ''sister'' hotel. I do not believe they were booked up. Before booking I saw a review that warned of this practice at this hotel. I should have taken it more seriously as it also happened to me.
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6.0valoración de
New resort, with all of the new bugs. Really look at the all inclusive deal it may not be as good as you think unless you will be in the resort 24/7. They do dot have any activties set up. Great pools and wonderful staff. 5th time there. Timeshare presentation was easy going. A+ for that
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4.0valoración de
The room was small for 215 bucks. It was not deluxe at all. And the check in/out staff was rude and indifferent.
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10.0valoración de
We stayed there last year and it was so great we booked it again for this year. The food, drinks, staff and rooms are amazing! Doing the all inclusive is the way to go. Being able to go to the other sister resorts is a bonus as well!
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10.0valoración de
I took my wife for her Birthday. The staff made her feel very special and went above and beyond our expectations. So, the sevice was great. The Room was very nice and we had a view to the Arch. The staff went out of their way to make your vacation the best it could be. We will be going back.
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10.0valoración de
Do the all inclusive and pay for tips only. The people make you feel at home. They actually welcome you home. The timeshare would be a great deal if you have the $$. You don't have to sit through the presentation to get the GOLD Card for discounts just tell the concierege 'This is my 10th trip to CABO'.
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10.0valoración de
Villa del Arco is a really nice place. The suites are spacious, clean, comfortable and pretty with awesome tubs. This is not a wild, spring break place - there were families and couples but no wild teenagers. The food is decent, the hotel is on a swimmable beach with a fantastic view of the rock formations, as long as a cruise ship wasn't blocking the view. Service pool side was a little slow, but exemplary everywhere else. Got to remember to avoid the time-share jackals just outside of customs!
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10.0valoración de
Loved, loved, loved this hotel! Gorgeous grounds, great location, good food. Staff was very friendly. Will definitely return! We did the all-inclusive. The only thing I thought was weird was that mini-bar items were not included. We've stayed at the Riu Santa Fe before. Also very nice, but would probably select this hotel over that one.
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8.0valoración de
This condo was within walking distance of the town and very easy to take a taxi if you preferred not to walk. Grocery shopping was a little more difficult, but still within reasonable distance. The accommodations were great and the housekeeping was excellent.
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10.0valoración de
We stayed at the Villa del Arco Beach Resort and Grand Spa while on our Honeymoon! The place awas BEAUTIFUL and absolutely amazing! The staff were friendly and the place was really clean! I would def recommend this place to anyone heading to Cabo. It's about a 15 minute walk to town. Very safe while walking at night or daytime! Close enough to town but you don't hear all the nose. The white sand is wonderful!!! We will def go again!!
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8.0valoración de
Liked the location which is walking distance to town. It had good pools and food. No complaints. Would stay there again.
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10.0valoración de
We stayed for a week with friends in a two bedroom unit. We enjoyed fabulous views, a beautiful room, very gracious and friendly staff. The service poolside and in the restaurants was exceptional. Villa del Arco had a relaxed pace, not overly crowded, I believe it has fewer units than many of the beach front hotels, so getting a lounge by the pool is easier and less crowded. You can walk to town or take a taxi for $*US. We ate at the La Perla restaurant at the hotel. Food was excellent but it is more expensive than many of the in-town restaurants. I highly recommend this hotel.
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8.0valoración de
The hotel was very clean! We did not eat at the hotel but heard it was good. We went in jan. the weather was 75 to 80 every day. The staff will hook you up with many fun activities for the hole family. The town is only a ten minute walk down the street or you can walk the beach. When you get off the plane get your bags and find a taxi if you did not set up a shuttle service. Other hotels have sale reps trying to sell time shares in the terminal. Look out!
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2.0valoración de
I will say that overall the hotel is beautiful, better than a lot of hotels. Compared to the other two Villas, Villa del Arco is my favorite. But this is why I give it 1 star: At first glance, its gorgeous, but for this trip it was the little things that added up. I had a stain on the cover of my blanket, the paint in the corner of the shower was peeling, and I was caught off guard by the blunt nature of the concierge telling us the Airport Taxi guy who tried to sell us on tours, was scamming us, apparently its a HUGE problem there. But the kicker, and what I could have cared less for, was the aggressive nature of the Time Share sales team (or as they called it, they well an 'Experience'). Charming as they were, they wasted 7hrs of our day, after saying no multiple times, then telling us American's have a fear mentality, then placing us in the back office saying we needed to take a survey, but sending in two more sales people - I will say I learned my lesson. After a strenuous day, we...
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6.0valoración de
The resort is beautiful, the rooms are very clean and one of the most comfortable beds I have ever slept in. The food quality was good, but....if you are looking for the all inclusive experience don't look here. You have to sign a receipt for every drink you order, every lunch you eat everything. We were with a group of 20 people and waited sometimes up to 30mn for a drink order to be filled, the servers were all very friendly but very slow... same with dinner - we ate late each night and it usually took an hour or more to get your food.
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6.0valoración de
The Hotel is very nice and the Desert Spa is the best we have ever seen including the best of Las Vegas. The room I booked was to be a two bedroom 3 bath upper floor with a Ocean View. They do not promise a ocean view but I was told on two phone calls to the resort I would be put on a prefered list for a view room. Upon arrival I went through a hour and a half battle with the check in people and was told all they had was a garden view and that is what I requested. WELL after getting mad and screwed around I did get a form of ocean view---with a 1bedroom connected to a studio. I will not go back to the Villa Arco again...................I don't like to fight over a room that I am paying about $*u.s.dollars a day to enjoy.
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6.0valoración de
We travel quite a bit, and have stayed in the best hotels and some of the worst. I consider our family to be ''hotel snobs''. We are in our late 30's with an 11 year old boy (to give you a frame of reference). The rooms... They're magnificent. Very nice and reminded us more of a nice apartment than a hotel room. We had a 1 bedroom which has a full kitchen, murphy bed in the living room, and a large balcony that spans from living room to master bedroom. No one will be disappointed with ANY room. The ''hotel''... If you are very patient with the CONSTANT pressure for a freakin' ''gold card'', then you must be Saint Francis. It is undying. The Gold Card is the card you receive once you go through their sales presentation. It gives you 15% off anything. But they ask you day and night if you have one (and if you don't, they'll pressure you to get one). It's comical how often they will ask you. Not a whole lot of activities, think of this place like an apartment complex. The ...
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4.0valoración de
My wife and I stayed there under a promotional offer. We attended the mandatory presentation but decided not to buy. They then made a secondary offer giving us 5 weeks at any of there properties for approximately $*. We asked them specifically about additional fees and were told that there were none. When we attempted to book the trip they told us that it would cost $520 extra for a studio and another $520 if we wanted a one bedroom. I specifically was told that we were guaranteed a studio and could upgrade to a one bedroom at no additional charge. I would not buy anything from this group they clearly decieved my wife and I. Lance Wallace. Frankfort,IL.
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2.0valoración de
We, like many others, were kicked to the resort next door since they had no rooms available when we arrived. We had a long conversation with Bernardo who guaranteed a room the next day at 3:00. We ended up at La Estancia next door which was excellent. Villa del Arco is a time share resort - period. La Estancia is a partial owner resort. We were told the villa we stayed in was around $760,000 per quarter (13 week ownership). Ultimately we stayed in a $3 million villa for the price of a time share and with none or little hassles from the time share vultures. If you want the freebies that you get with time share presentations, take the $1.00 bus ride to Wal-mart to get breakfast/lunch food for your stay and stop at the time share desk on the way out and ask for Sol. He will give you lots of free attractions - many more than you'll get if you attend the normal time share presentation. La Estancia is quieter, great pool area and you can't beat the rooms. Beautiful. Would love to go back.
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2.0valoración de
Believe the reviews. Do not stay here. When we arrived we were told there were no rooms available. They would not have any rooms available for our entire stay. We asked for our money back and they would not refund it. They put us in their sister property Villa Estancia which was okay but not what we paid for or where we wanted to stay. After one night at the Estancia they had us move to a different room at the Estancia because an owner was coming in. \nThere are many places to stay in Cabo. I would choose anything except the Villa del Arco.
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2.0valoración de
WORSE EXPERIENCE WE EVER HAVE WITH A HOTEL AND WE ARE NOT THE ONLY PEOPLE WHO GOT THE SAME PROBLEM! We just booked for 4 days, when we arrived Thursday, Enrique at the desk apologized for the 'inconvenience' but the 'computer' messed up and we have NO ROOM! They offered to transfer us for one night to another location and promise for sure we will have our room likely on Friday but for sure Satruday. They said they will 'upgrade' us to a suite as complimentary. Guess what, sure it is a suite but the shower is not working nor the TV, the couch, if you sit, be careful, you may fall down and not getting up. HORRIBLE. The bedroom was cold and there is no extra blanket!. To make a long story short, we have spend friday morning, saturday morning again at the hotel reception area and still no room. Finally they told us (we talked to E, the manager B M, the asst manager M) they can have a room for us FOR SURE SUNDAY! We are leaving at 1PM Sunday and they have a room for us Sunday night! Wonderf...
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2.0valoración de
Money Hungry Staff forcing you to get TimeShare'\n...is how I would describe it.\nThis place does not feel like a hotel....sure it's nice, but the staff is indifferent and not professional...... The only professionals I saw was at the restaurant for dining...of course it's not a pretty penny.\n\nWhat got me mad is that I paid for a 'deluxe' over $215 a night and got this crappy small room at the end of the hotel corner....it was clean but not worth what I paid.....it didn't help that the reservation and check in/out staff does not have a helping attitude...but Nooooo, if you're a timeshare owner they will treat you like a king after you give them and arm and leg....
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6.0valoración de
We wanted a romantic place to get away, booked online through online travel website, and we were not told at anytime before hand that this hotel was a time-share look and greet place. The moment we arrived we were hounded by the sales department and Time-Share sharks!!...even though we kept saying we were not interested in time-share. Needless to say our romantic getaway was ruined. We will never go back.
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6.0valoración de
The property itself was lovely. That's about where the positives end with respect to this hotel/resort. Service was unsatisfactory. Employees were cold and aloof. No concept of 'customer service' and this included the time share people all the way up to the manager. All seemed to be too busy to help or care what your issue was. We went to timeshare pitch because initially thought we might be interested - new property, nice location on beach. Actually purchased a trial membership on the first day and ended up returning it prior to our departure. Impossible to get service once you signed. Figured if this was how they treated new owners, would probably be pretty bleak on return trips. Owners at pool and elsewhere complained they were unable to pay for upgrade to one bedroom (something you're supposed to be able to do readily with space permitting). Were told there were no units available even though timeshare people told us it was slow season and at 1/2 capacity. This was one...
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4.0valoración de
When the oh so friendly staff wasn't busy worrying about me stealing their pool towels, they were busy playing loud music at the pool, despite numerous daily requests by the not-so-spring-break crowd (young families and timeshare owners, primarily) to turn it off. Available food was ok, but the food options were limited to very expensive, pool food (fine) and buffets. In addition, I was 0 for 3 on ordering food listed on the menus (no oysters at the oyster bar, for example). \n\nThe fabulously advertised spa did not allow entry on a day pass. If you're a spa person, you know that this means that you cannot use the facilities unless you shell out upwards of $150 USD per day to get a spa treatment. They need to tell people that. People don't expect to go to a place with 'Spa' in the title & not be able to use the spa. This was the ultimate disappointment to me. Not to mention a really economically foolish decision (go back to hotel management school and run the breakeven analysis...
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2.0valoración de
Watch out for the switch and bait. As soon as I arrived they told me that they didn't have a room available but that they could put me up in their ''sister'' hotel. I do not believe they were booked up. Before booking I saw a review that warned of this practice at this hotel. I should have taken it more seriously as it also happened to me.
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6.0valoración de
New resort, with all of the new bugs. Really look at the all inclusive deal it may not be as good as you think unless you will be in the resort 24/7. They do dot have any activties set up. Great pools and wonderful staff. 5th time there. Timeshare presentation was easy going. A+ for that
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4.0valoración de
The room was small for 215 bucks. It was not deluxe at all. And the check in/out staff was rude and indifferent.
