Novotel Annecy Centre

El trato de la directora del hotel que, habiéndonos indicado que aparcasemos en una plaza ajena al hotel por que "no pasa nada" se inhibió cuando el dueño de la plaza nos bloqueó la salida con su coche. La única solución de la directora fue: "no hay nada que hacer, tenéis que esperar a que vuelva" Nosotros teníamos que continuar viaje y nos hizo perder un tiempo precioso.

Very friendly staff, overall good hotel

near by the train station,only need to walk for 5 mins from the station.And basically comfortable.

meet an unfriendly ,bad English staff at 23 o'clock the day I arrived.

I have a very unpleasant surprise when I came back at home :they deducted from my credit card a surcharge amount of 50 Euro without any explanation.When I asked them by mail I recevied a very cold explanation that is a guarantee and they make up a copy of my card.I am sure that it was normal to explain me at check-in if is necessary a guarantee

The position was very good, only a short walk to the lake and canals.

The position of the hotel was directly above the railway, and although on the fourth floor you could hear the railway, but not enough to complain about, the fact that you could only get to the hotel from one direction was also a little annoying.