Opiniones recientes
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7,2
Pickup/Dropoff took forever
Desventajas: They are very slow at tending customers. It took a little over a half over for me to finally get my car. There wasn't even a line to get to the counter, just 3 customers sitting down in chairs waiting like me for their cars.
Opinión de
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10,0
Ventajas: Best customer service!!
Opinión de
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2,0
No car available
Desventajas: No help to find a car
Opinión de
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9,6
Overall experience is excellent with some minor quibbles
Ventajas: Good deal on the car I rented for the weekend.
Desventajas: Had to wait to return the rental car, as there were not enough agents up front to handle the other people waiting at the rental office.
Opinión de
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10,0
Great experience
Ventajas: Great experience
Desventajas: Great experience
Opinión de
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10,0
Ventajas: Great price. Nice car too.
Opinión de
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10,0
Ventajas: Enterprise delivered on all accounts. It was easy and stress free. They offered a free up grade with no hidden costs because my original type of car reserved was going to be 20 more minutes than the SUV that was available. I have never rented from Enterprise, but I plan to return any time I need to rent a car.
Opinión de
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2,0
Desventajas: The location of the rental car was not at the airport as I requested. It was several miles away, with no shuttles to get me there.
Opinión de
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7,2
Ventajas: Love the service
Desventajas: Hard to get there during heavy-traffic hours. No parking when you're there to pick up car
Opinión de
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10,0
Desventajas: Good customer service and nice SUV !!!
Opinión de
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10,0
Ventajas: Very costumer service oriented! When doing the paperwork they guy saw that we reserved it for 5 days and informed us we could keep it for the whole week for the same price. Also, while showing us the car they noticed a faint smell of cigarette. They immediately pulled the car and gave us another one. We were in and out in less than 15 min.
Opinión de
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2,0
Horrible customer service
Ventajas: Nothing
Desventajas: I was called to confirm my reservation. I was asked how I would be paying (by debit card) where I was from, etc. I explained all that aND waited the week to go pick up my car. Only to be told when I got there that you have to be a California resident to rent a car with a debit card unless you rent from the airport ( at 5 times the rate ) I never rent anywhere but enterprise, all over the US, never rent from the airport, and always use my debit card so I was a bit surprised. Especially since I spoke with a real human from that store to confirm my reservation. The smug little snot behind the register when I went to pick up was just the icing on this cake. Needless to say, enterprise has just lost a customer of 15+ years.
Opinión de
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10,0
Ventajas: Best customer service!!
Opinión de
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9,6
Overall experience is excellent with some minor quibbles
Ventajas: Good deal on the car I rented for the weekend.
Desventajas: Had to wait to return the rental car, as there were not enough agents up front to handle the other people waiting at the rental office.
Opinión de
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10,0
Great experience
Ventajas: Great experience
Desventajas: Great experience
Opinión de
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10,0
Ventajas: Great price. Nice car too.
Opinión de
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10,0
Ventajas: Enterprise delivered on all accounts. It was easy and stress free. They offered a free up grade with no hidden costs because my original type of car reserved was going to be 20 more minutes than the SUV that was available. I have never rented from Enterprise, but I plan to return any time I need to rent a car.
Opinión de
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10,0
Desventajas: Good customer service and nice SUV !!!
Opinión de
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10,0
Ventajas: Very costumer service oriented! When doing the paperwork they guy saw that we reserved it for 5 days and informed us we could keep it for the whole week for the same price. Also, while showing us the car they noticed a faint smell of cigarette. They immediately pulled the car and gave us another one. We were in and out in less than 15 min.
Opinión de
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7,2
Pickup/Dropoff took forever
Desventajas: They are very slow at tending customers. It took a little over a half over for me to finally get my car. There wasn't even a line to get to the counter, just 3 customers sitting down in chairs waiting like me for their cars.
Opinión de
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7,2
Ventajas: Love the service
Desventajas: Hard to get there during heavy-traffic hours. No parking when you're there to pick up car
Opinión de
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2,0
No car available
Desventajas: No help to find a car
Opinión de
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2,0
Desventajas: The location of the rental car was not at the airport as I requested. It was several miles away, with no shuttles to get me there.
Opinión de
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2,0
Horrible customer service
Ventajas: Nothing
Desventajas: I was called to confirm my reservation. I was asked how I would be paying (by debit card) where I was from, etc. I explained all that aND waited the week to go pick up my car. Only to be told when I got there that you have to be a California resident to rent a car with a debit card unless you rent from the airport ( at 5 times the rate ) I never rent anywhere but enterprise, all over the US, never rent from the airport, and always use my debit card so I was a bit surprised. Especially since I spoke with a real human from that store to confirm my reservation. The smug little snot behind the register when I went to pick up was just the icing on this cake. Needless to say, enterprise has just lost a customer of 15+ years.
Opinión de
