Opiniones recientes
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10,0
Hertz rental Easy and Drop-off with no problems
Ventajas: Patty at the Hertz counter in San Ramon CA was very helpful from the time I walked in, upgrades, drove off without a hitch. I've rented in the past last year but just a one day rental. For sure I'll rent from them again.
Opinión de
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2,8
Ventajas: I filed a complain still have not heard back I got a car I thought something maybe wrong with under neath and the man was very very rude including the manager saying they can't do anything about it they ran my credit without telling me also horrible experience. When I broke down in the middle of no where the man gave me the wrong info and I was already on the phone with him for 45 mins before I hung up to talk to someone else who gave me the right info
Desventajas: Alot
Opinión de
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10,0
Ventajas: The staff was very friendly and helpful. The car was clean, ran great, and had a full tank of gas.
Opinión de
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8,0
Good
Ventajas: Service was good.
Desventajas: Why the price was more when I checked in thmy outlet. So I have to go back and book it online and then again come back to pick up.
Opinión de
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9,6
Ventajas: Ease of picking up and dropping off vehicle. Staff was courteous and helpful. Vehicle was in good condition and ran well, with no problems. Asked for bill to be emailed, hope that there are no surprises.
Opinión de
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7,6
no convenient pick-up and drop-off locations
Ventajas: service, the car it self was on par with other car rental agencies.
Desventajas: What I didn't like or was surprised at was the location. Had to drive 15 minutes on freeway to get to their office. Would be ideal, if they have more smaller locations for convenience, in a rural area.
Opinión de
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9,6
2nd time renting and this location and will continue.
Ventajas: Overall great experience. Taylor checked me in and showed me other availability SUVs since I asked but I just stuck with original reservation. Was provided a Nissan Rogue and waited about 20 minutes since they were cleaning the car (it was very clean so worth the wait). When I was leaving, noticed the gas was empty so I showed Taylor and she apologized and said to return it empty and she'd also give me a 10% discount. On return, Jacarre helped me and and was friendly. She confirmed notes about empty gas and discount. She gave me total and when I checked receipt, discount was actually 15%. Awesome!
Desventajas: Only thing was empty gas but discount they compensated with discount.
Opinión de
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10,0
SUV Rental
Ventajas: New car, clean, staff are friendly and great service.
Opinión de
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9,6
Quick and enjoyable experience
Ventajas: The staff was very friendly and I was in and out in less than ten minutes.
Desventajas: Car could have been a little bit cleaner. But that's a small sacrifice considering the fast service.
Opinión de
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10,0
Ventajas: Brian was super friendly and helpful.
Opinión de
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6,4
Terrible (really, really TERRIBLE) customer servic
Ventajas: The car I eventually ended up with was excellent. Getting to it was the problem.
Desventajas: A car was ready and waiting for me on time. About an hour into my trip, and far from where I picked up the car), I noticed that the front driver's side turn signal was out. It took me 2-1/2 hours to swap out the car. None of the Hertz locations along my way had a full-size car on the lot, they are not set up to see the inventory at other locations, and none offered to help. One handed me a map of the area that had a list of other nearby locations and suggested that I call them, as if it was MY problem their car had a safety defect. I finally ended up at the San Jose airport, where I had to wait for over an hour because they also didn't have any full-size cars.
Opinión de
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9,6
Desventajas: Only complaint with car was it didn't have cruise control switch which is nice on a long drive.
Opinión de
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10,0
Hertz rental Easy and Drop-off with no problems
Ventajas: Patty at the Hertz counter in San Ramon CA was very helpful from the time I walked in, upgrades, drove off without a hitch. I've rented in the past last year but just a one day rental. For sure I'll rent from them again.
Opinión de
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10,0
Ventajas: The staff was very friendly and helpful. The car was clean, ran great, and had a full tank of gas.
Opinión de
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9,6
Ventajas: Ease of picking up and dropping off vehicle. Staff was courteous and helpful. Vehicle was in good condition and ran well, with no problems. Asked for bill to be emailed, hope that there are no surprises.
Opinión de
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9,6
2nd time renting and this location and will continue.
Ventajas: Overall great experience. Taylor checked me in and showed me other availability SUVs since I asked but I just stuck with original reservation. Was provided a Nissan Rogue and waited about 20 minutes since they were cleaning the car (it was very clean so worth the wait). When I was leaving, noticed the gas was empty so I showed Taylor and she apologized and said to return it empty and she'd also give me a 10% discount. On return, Jacarre helped me and and was friendly. She confirmed notes about empty gas and discount. She gave me total and when I checked receipt, discount was actually 15%. Awesome!
Desventajas: Only thing was empty gas but discount they compensated with discount.
Opinión de
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10,0
SUV Rental
Ventajas: New car, clean, staff are friendly and great service.
Opinión de
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9,6
Quick and enjoyable experience
Ventajas: The staff was very friendly and I was in and out in less than ten minutes.
Desventajas: Car could have been a little bit cleaner. But that's a small sacrifice considering the fast service.
Opinión de
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10,0
Ventajas: Brian was super friendly and helpful.
Opinión de
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9,6
Desventajas: Only complaint with car was it didn't have cruise control switch which is nice on a long drive.
Opinión de
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8,0
Good
Ventajas: Service was good.
Desventajas: Why the price was more when I checked in thmy outlet. So I have to go back and book it online and then again come back to pick up.
Opinión de
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7,6
no convenient pick-up and drop-off locations
Ventajas: service, the car it self was on par with other car rental agencies.
Desventajas: What I didn't like or was surprised at was the location. Had to drive 15 minutes on freeway to get to their office. Would be ideal, if they have more smaller locations for convenience, in a rural area.
Opinión de
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2,8
Ventajas: I filed a complain still have not heard back I got a car I thought something maybe wrong with under neath and the man was very very rude including the manager saying they can't do anything about it they ran my credit without telling me also horrible experience. When I broke down in the middle of no where the man gave me the wrong info and I was already on the phone with him for 45 mins before I hung up to talk to someone else who gave me the right info
Desventajas: Alot
Opinión de
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6,4
Terrible (really, really TERRIBLE) customer servic
Ventajas: The car I eventually ended up with was excellent. Getting to it was the problem.
Desventajas: A car was ready and waiting for me on time. About an hour into my trip, and far from where I picked up the car), I noticed that the front driver's side turn signal was out. It took me 2-1/2 hours to swap out the car. None of the Hertz locations along my way had a full-size car on the lot, they are not set up to see the inventory at other locations, and none offered to help. One handed me a map of the area that had a list of other nearby locations and suggested that I call them, as if it was MY problem their car had a safety defect. I finally ended up at the San Jose airport, where I had to wait for over an hour because they also didn't have any full-size cars.
Opinión de
