Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
2,0
Unacceptable
Desventajas: I was not informed that I couldn't use a business debt card or any "debt"card because it said debt on it. I use my debt cards as credit all the time. I even tried to pay for everything on the spot but the staff and manager was worthless in trying to figure anything thing out. Didnt get a car that day and ruined beginning of my trip. This is important info that should be disclosed at booking! Not good on the day of rental.
Opinión de
-
10,0
Delivered as promised
Ventajas: The price i was quoted was exactly what I paid and the car was clean and reliable. No problems
Opinión de
-
10,0
Ventajas: The car itself.
Desventajas: The GPS.
Opinión de
-
8,4
Bad customer service
Ventajas: Car was new and the kid at the drop off point was helpful, but the customer service phone center is the worst. I'll never rent from Alamo again.
Desventajas: 20 minutes after drop off, I discovered I left my house keys on the key ring. I called immediately to ask it be held so I could return for it. Alamo refused to put me in contact with a person at the drop off point. it was a couple hours before I could return to the drop off point, and by then the car was rented out again. The local guys called the new customer, and I had to drive 40 miles to him to get my keys.
Opinión de
-
7,2
Not bad
Ventajas: Pickup and drop off were confusing. Staff was frindly, but not very helpful.
Desventajas: We needed a full sized SUV for 6 and luggage. This fit 6, but no luggage. Not the vehicle we were expecting.
Opinión de
-
9,2
Ventajas: good customer service nice vehicle
Desventajas: price was not $34/day
Opinión de
-
9,6
Ventajas: Ease of service and value
Opinión de
-
8,4
Asked for Cruise Control- got nothing!
Ventajas: Price, easy to pick up and drop off, line was short!
Desventajas: I have asked a Cruise Control, since it was night and I was tired. There was either fully Pickups, or 1x Hyundai. "I don't need a pickup so I'll go with the smallest, but does it have a Cruise Control". "Sure", the lady said. After driving 15min from the airport- I discovered that NO Cruise Control. Stupid of me not to check it out before leaving the airport, bUT I was also tired to check it out and believed the lady.
Opinión de
-
9,6
Ventajas: The rental car was clean and really comfortable.
Desventajas: The price could be a little lower but otherwise, a good deal.
Opinión de
-
4,8
Ventajas: Drop off process was easy and fast
Desventajas: Car needed maintenance, was very noisy
Opinión de
-
9,2
Good experience
Ventajas: I liked how quick the pick up and drop off was. Very friendly staff and no push to get e to buy extra insurance.
Desventajas: While some people would enjoy a free upgrade we did not. We flew a personal item only airline and it was just the two of us. We did not need a giant gas sucking vehicle. I would have rather waited for a sedan to be cleaned.
Opinión de
-
3,2
15 Passenger Van
Desventajas: We rented the van to hold our family of 10. We were disappointed to say the least to learn the back seat did not fold down and there was no way to transport our luggage. We were told the 15 passenger van would accommodate 10 people AND LUGGAGE. Unfortunately we were misled. Major FAIL! The cost we were quoted also increased when we were forced to accept the additional insurance because it was a van.
Opinión de
-
10,0
Delivered as promised
Ventajas: The price i was quoted was exactly what I paid and the car was clean and reliable. No problems
Opinión de
-
10,0
Ventajas: The car itself.
Desventajas: The GPS.
Opinión de
-
9,2
Ventajas: good customer service nice vehicle
Desventajas: price was not $34/day
Opinión de
-
9,6
Ventajas: Ease of service and value
Opinión de
-
9,6
Ventajas: The rental car was clean and really comfortable.
Desventajas: The price could be a little lower but otherwise, a good deal.
Opinión de
-
9,2
Good experience
Ventajas: I liked how quick the pick up and drop off was. Very friendly staff and no push to get e to buy extra insurance.
Desventajas: While some people would enjoy a free upgrade we did not. We flew a personal item only airline and it was just the two of us. We did not need a giant gas sucking vehicle. I would have rather waited for a sedan to be cleaned.
Opinión de
-
8,4
Bad customer service
Ventajas: Car was new and the kid at the drop off point was helpful, but the customer service phone center is the worst. I'll never rent from Alamo again.
Desventajas: 20 minutes after drop off, I discovered I left my house keys on the key ring. I called immediately to ask it be held so I could return for it. Alamo refused to put me in contact with a person at the drop off point. it was a couple hours before I could return to the drop off point, and by then the car was rented out again. The local guys called the new customer, and I had to drive 40 miles to him to get my keys.
Opinión de
-
7,2
Not bad
Ventajas: Pickup and drop off were confusing. Staff was frindly, but not very helpful.
Desventajas: We needed a full sized SUV for 6 and luggage. This fit 6, but no luggage. Not the vehicle we were expecting.
Opinión de
-
8,4
Asked for Cruise Control- got nothing!
Ventajas: Price, easy to pick up and drop off, line was short!
Desventajas: I have asked a Cruise Control, since it was night and I was tired. There was either fully Pickups, or 1x Hyundai. "I don't need a pickup so I'll go with the smallest, but does it have a Cruise Control". "Sure", the lady said. After driving 15min from the airport- I discovered that NO Cruise Control. Stupid of me not to check it out before leaving the airport, bUT I was also tired to check it out and believed the lady.
Opinión de
-
2,0
Unacceptable
Desventajas: I was not informed that I couldn't use a business debt card or any "debt"card because it said debt on it. I use my debt cards as credit all the time. I even tried to pay for everything on the spot but the staff and manager was worthless in trying to figure anything thing out. Didnt get a car that day and ruined beginning of my trip. This is important info that should be disclosed at booking! Not good on the day of rental.
Opinión de
-
4,8
Ventajas: Drop off process was easy and fast
Desventajas: Car needed maintenance, was very noisy
Opinión de
-
3,2
15 Passenger Van
Desventajas: We rented the van to hold our family of 10. We were disappointed to say the least to learn the back seat did not fold down and there was no way to transport our luggage. We were told the 15 passenger van would accommodate 10 people AND LUGGAGE. Unfortunately we were misled. Major FAIL! The cost we were quoted also increased when we were forced to accept the additional insurance because it was a van.
Opinión de
