Not what I expectedVentajas: Car was fineDesventajas: They charged my $60 more at the counter plus a $350 deposit because i am a foreigner
Ventajas: NothingDesventajas: I didn't take the car because Avis wanted to charge my credit card with a $3000 security deposit/ I never heard of such a thing. I had to rent a car from another company which did not have such a policy.
Ventajas: dropoff. car.Desventajas: pickup
Desventajas: the insurance you sold us on line wasn't recognized in Brazil and became a headache for us. It was easily refunded but dealing with Brazil on last minute charges not fun- otherwise all good.
Ventajas: Devolución del coche.Desventajas: Recogida
Good serviceVentajas: Good service. The staff was very friendly. It was easy the entire processs ( to get and return the car).Desventajas: The car had a child lock and did not open from inside. All the time I had to wait someone open the door from the outside.
No shuttles to pick us up or car availableVentajas: I never had a bad experience like this we a car rental. Nothing good to sayDesventajas: Our flight was delayed half an hour. When we got to the airport, we were still within the one hour limit before they could cancel ou resevation (this policy was not displayed anywhere on the website or mentioned to us during the booking) but there were no shuttle to pick us up. I called their call center on an international charge and they said they canceled the reservation and could not guarantee the SUV we reserved or the rate. When we got to their location by shuttle, about half an hour later, they didn't have the car we booked though they gave us a bigger car but no air conditioning and the USB ports did not work. Just a nightmare we endure for a few days until we decided to drive all the way back there to switch cars. No discounts for the inconvenience. The people were nice but made us feel like they were doing us a favor to give us a bigger car to fit our bags when we could have fit everything in the SUV
Good rental carVentajas: Easy pick up and
Easy drop off
Once you get to their store near the airport.
Desventajas: There was no one at the booth available to take care of the rental as I arrived at the airport.
They have a phone that you can call them directly where they guide you to take their bus to their store near the airport.
Desventajas: We did buy insurance from Allianz available from your website to cover for the all rental period for a $153.00. and we did get the printed confirmation. When we arrived at the GRUairport in Sao Paulo Brazil to pick up the car at Budget location they said we had to pay the Insurance and that Allianz was not valid, because we should get insurance direct from Budget.
They charged us more for the daily insurance coverage than the daily rental rate for the car.
This is dishonesty.
Now how can I get back my money that I paid to Allianz?
If I cannot get my refund I will write a bad review on google and other browsers.
Surprise at pickupVentajas: Shuttle service was quick, dropping off the car tooDesventajas: The person tried to hold 12k Brazillian Reais in my credit card, and with very little explanation, after arriving on a very tiring flight, I had to deal with an unexperienced person trying to poorly explain what this 12.000,00 was about. In the end it came down to 1.5k, it was just stressfull
Precisam melhorar muitoVentajas: Nada.Desventajas: Limpeza do carro, Preço, Instalações e Atendimento
Precisam melhorar muitoVentajas: Nada.Desventajas: Cleaning carro, e Atendimento Instalações Preço,
Desventajas: O acesso a loja hertz de congonhas está muito complicado devido a obra em frente a loja