Opiniones recientes
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6,8
Pick up in Honolulu
Ventajas: Car was spacious, fit needs, as requested
Desventajas: Pickup was unclear, chaotic. Location was in very congested, scary industrial area near Honolulu harbor, seating was abandoned car seat, not at all an appropriate location for this, children would have not been safe in this warehouse, heavily trafficked location. no signage at airport for Ace, no instructions beyond “shuttle” in Kayak
Opinión de
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6,0
WAY over priced! Kayak doesn't give you the best pricing!!!!
Ventajas: It was easy to book the car.
Desventajas: The car rental was WAY over priced. I booked a car for a few days later directly with a national company for a fraction of the price I paid for this rental I booked through Kayak. I won't use Kayak to book a car again!!!!!
Opinión de
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8,0
Overall, a good deal.
Ventajas: Got a nice Nissan Altima for a very affordable price. Paperwork was quick & easy. The ride back to the airport was quick & convenient.
Desventajas: We had to wait a while for a shuttle to arrive to pick us up from the airport when we first arrived. I remember seeing numerous shuttles for other companies pass us several times before an Ace van arrived. It may have been just because it was a small car rental office, nothing like Enterprise or Hertz.
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10,0
I was extremely happy
Ventajas: The customer service and the car where great. I am for sure going back to Ace car rentals. I highly suggest them.
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4,0
Desventajas: No shuttle to the lot. Location is sketchy. Poor organization. They were nice people just seemed overwhelmed. The first car they tried to give me had a flat tire. When the tire gage came on as I drove out of the lot they wanted to just put some air in it and have me keep it.
Opinión de
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10,0
Customer service is Ace
Ventajas: Price value and customer service dropoff
Desventajas: Specify upon arrival of destination that you are to CALL for pickup especially since they are a smaller company and don’t provide general trolling like the larger size car rental companies.
Opinión de
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8,0
Good value, hard to find
Ventajas: Our car was very clean. The staff doesn’t have the sense of urgency you’d like, but overall our experience was good. They took us to the airport in the car we rented, so it saved time on moving bags. We drove there because we were shipping our vehicle, so I’m not sure what the airport pickup is like.
Desventajas: Lack of urgency, so just plan ahead & make time for that.
Opinión de
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9,6
Ventajas: Great service. Picked us up even though we arrived 2 hours ahead of schedule. Easy check in and check out.
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6,0
Good value...bit of a pain
Ventajas: Great price for a convertible
Desventajas: Awkward offsite location. So so customer service. Dinged up car. Check engine light wasn’t reset when we picked it up plus rear tire didn’t hold pressure...Made us wonder how much they truly do between renters to be honest.
Opinión de
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2,0
Went with Enterprise
Ventajas: They gave me a refund without much effort.
Desventajas: No shuttle at the airport. Nobody answered the phone at either office location for two days, I left messages and no one called back. After being stranded at the airport for an hour, we went with Enterprise. A much better experience.
Opinión de
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2,8
Courteous
Ventajas: Employees were very polite but seemed very new at their job.
Desventajas: The van I rented was in very bad shape. Finders hanging off, seats torn, multiple body damage, and multiple alarms on the console indicating issues with engine. I was informed it was this vehicle or nothing.
Opinión de
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2,0
Desventajas: Totally unclear about how to get from airport to rental location. I originally booked them because they had a great price and we unexpectedly needed something last minute. Their promo indicated an airport shuttle to the rental location so we booked. We waited at the airport for a long time before I finally called to ask about where the shuttle was and why one hadn't arrived. It took a while before I could get a hold of anyone and then they told me that the van wouldn't even say ACE, it would say something bland like rental van. When I went back and looked at ACE's website to see if this was mentioned anywhere and their website explicitly says no airport shuttle is available and customers have to find their own way. I cancelled our car and rebooked with another company. Would not use again and would not recommend.
Opinión de
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10,0
I was extremely happy
Ventajas: The customer service and the car where great. I am for sure going back to Ace car rentals. I highly suggest them.
Opinión de
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10,0
Customer service is Ace
Ventajas: Price value and customer service dropoff
Desventajas: Specify upon arrival of destination that you are to CALL for pickup especially since they are a smaller company and don’t provide general trolling like the larger size car rental companies.
Opinión de
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9,6
Ventajas: Great service. Picked us up even though we arrived 2 hours ahead of schedule. Easy check in and check out.
Opinión de
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6,8
Pick up in Honolulu
Ventajas: Car was spacious, fit needs, as requested
Desventajas: Pickup was unclear, chaotic. Location was in very congested, scary industrial area near Honolulu harbor, seating was abandoned car seat, not at all an appropriate location for this, children would have not been safe in this warehouse, heavily trafficked location. no signage at airport for Ace, no instructions beyond “shuttle” in Kayak
Opinión de
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8,0
Overall, a good deal.
Ventajas: Got a nice Nissan Altima for a very affordable price. Paperwork was quick & easy. The ride back to the airport was quick & convenient.
Desventajas: We had to wait a while for a shuttle to arrive to pick us up from the airport when we first arrived. I remember seeing numerous shuttles for other companies pass us several times before an Ace van arrived. It may have been just because it was a small car rental office, nothing like Enterprise or Hertz.
Opinión de
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8,0
Good value, hard to find
Ventajas: Our car was very clean. The staff doesn’t have the sense of urgency you’d like, but overall our experience was good. They took us to the airport in the car we rented, so it saved time on moving bags. We drove there because we were shipping our vehicle, so I’m not sure what the airport pickup is like.
Desventajas: Lack of urgency, so just plan ahead & make time for that.
Opinión de
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6,0
WAY over priced! Kayak doesn't give you the best pricing!!!!
Ventajas: It was easy to book the car.
Desventajas: The car rental was WAY over priced. I booked a car for a few days later directly with a national company for a fraction of the price I paid for this rental I booked through Kayak. I won't use Kayak to book a car again!!!!!
Opinión de
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4,0
Desventajas: No shuttle to the lot. Location is sketchy. Poor organization. They were nice people just seemed overwhelmed. The first car they tried to give me had a flat tire. When the tire gage came on as I drove out of the lot they wanted to just put some air in it and have me keep it.
Opinión de
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6,0
Good value...bit of a pain
Ventajas: Great price for a convertible
Desventajas: Awkward offsite location. So so customer service. Dinged up car. Check engine light wasn’t reset when we picked it up plus rear tire didn’t hold pressure...Made us wonder how much they truly do between renters to be honest.
Opinión de
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2,0
Went with Enterprise
Ventajas: They gave me a refund without much effort.
Desventajas: No shuttle at the airport. Nobody answered the phone at either office location for two days, I left messages and no one called back. After being stranded at the airport for an hour, we went with Enterprise. A much better experience.
Opinión de
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2,8
Courteous
Ventajas: Employees were very polite but seemed very new at their job.
Desventajas: The van I rented was in very bad shape. Finders hanging off, seats torn, multiple body damage, and multiple alarms on the console indicating issues with engine. I was informed it was this vehicle or nothing.
Opinión de
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2,0
Desventajas: Totally unclear about how to get from airport to rental location. I originally booked them because they had a great price and we unexpectedly needed something last minute. Their promo indicated an airport shuttle to the rental location so we booked. We waited at the airport for a long time before I finally called to ask about where the shuttle was and why one hadn't arrived. It took a while before I could get a hold of anyone and then they told me that the van wouldn't even say ACE, it would say something bland like rental van. When I went back and looked at ACE's website to see if this was mentioned anywhere and their website explicitly says no airport shuttle is available and customers have to find their own way. I cancelled our car and rebooked with another company. Would not use again and would not recommend.
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