Reserva coches de alquiler con Thrifty en Madrid

This is a scam

Desventajas: Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.

Very hard sell trying to get us to take insurance, intimidating

Ventajas: car was fine for our purposes & good on mileage

Desventajas: Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.

Office closed

Ventajas: The car was fine and we had no problems with it during our stay.

Desventajas: We couldn´t pick the car up when communicated. They closed early. It was a huge hassle, we had to pay for a hotel that night and we arrived at the resort a day late. They said that they would compensate for the hotel night; however, they are yet to send me the forms to fill out for an official complaint. I would very much appreciate a resolution to this.