da Vinci Villa

Buen hotel- personal grosero

El hotel estaba a poca distancia a pie de muchos lugares que queríamos visitar. El hotel estaba limpio y el baño era mejor de lo que se mostraba en las fotos.

Tuvimos un problema con nuestra reserva. El personal/gerente del hotel no parecía que quisieran solucionar el problema que crearon. Pedimos una habitación específica (vista a la puerta dorada) con semanas de antelación y nos negaron nuestra petición diciendo que estaban fuera de las habitaciones. Después de llamar varias veces para confirmar la reserva. Más tarde esa noche voy al vestíbulo y Oí un convexo entre el personal y otro huésped, diciendo que lo iban a cambiar a otra habitación (puerta dorada), ¿de verdad? ¡eso no es un buen servicio al cliente en absoluto!

I am very upset with this hotel. We booked this hotel for our mini honeymoon in San Francisco. We booked and were guaranteed a king bed. Upon arrival we were told that we had Queens. I showed them my reservation that clearly stated that we booked a king. The front desk clerks were very rude. They didn't seem to care that our reservation said king. They said they gave our room away. Thanks for ruining our honeymoon. After a while they offered us free parking which was nice... but it was after I threatened to leave. The hotel is gross and not like the photos. Our bathroom was filthy and the toilet paper was on the floor. The bed was actually decent- but NOT A KING. I will definitely be spreading the word that you should not waste your money on this hotel. Perhaps if they would have showed some sympathy to our situation I'd feel different.