Permai Rainforest Resort

The location is fantastic

The staff and the food and the quality of the room for the price

The location is amazing, in the heart of a rain forest and right on the beach. The view was spectacular. The food was pretty decent, when not served in bulk buffet- style. The place has so much potential to be amazing; it just needs a refurbishment and new furniture/ linen.

The treehouse was very charming and has the potential to be really stunning, but was sadly, very filthy. Upon arrival at the treehouse, we were greeted with rat droppings all over the house, the sheets were covered with dust and the base of the mattress was mouldy and old. On our second night, we discovered a rat living in the base of the mattress. We were so uncomfortable, we could not sleep and left early the following day.

Natural oxygen bar. Good for outing and enjoying tropical forest. Quiet. Quick room service.

Accomodation is quite old and needs maintenance. Spider web everywhere. Slow food preparation especially when it is buffet style, keeps customers waiting.

The location is beautiful and perfect setting for a tree house. We love the fact that it is so embedded in nature and that we could walk straight out into the forest and observe wildlife at the doorstep. We look the tree house constructions and the accessibility to both beaches and forest trails.

This is our second stay at the resort and we returned because we enjoyed the first stay. But this second experience fell short of the first one. For the amount we were paying, we had hoped the staff were more empathetic and helpful. When we had difficulties with a rat entering the room each night to eat our baby's food and had needs to get our baby's laundry done, we had to make several requests before the staff eventually offered solutions/help. There is no phone to connect to the lobby so only way to reach the staff at reception is to walk around 300-400m to get assistance, so we had to do this a number of times during our stay, which was quite inconvenient given that we had an 11-month old baby with us.

Location great. Good value for money. Cabin holds up to 6 people. Ideal for families but don't expect luxury. Its pretty basic. Treehouses are much nicer, especially the Premium which are great. Set in the rainforest, it is ideal for tree lovers and for an unusual outdoor experience. A real break from city life. The dining room is a wooden open cabin with very atmospheric lights. Unfortunately it rained a lot when we were there, so we felt a bit exposed and our cabin remained very humid. Otherwise, pleasant staff. Beautiful beach and nice walk to a waterfall. Very close to the Sarawak Cultural Village which features interesting tribal houses and is an ideal family day out.

Very humid. Our clothes didn't dry. Not very clean (there was glass under the couch). Noisy air con. No hot water for 2 days out of 3.