Room was not ready at check in and staff seemed extremely disorganized. We sat in the lobby for an hour waiting for a room. When our room was finally available, they just thrust the keys at us and didn't direct us to our room or let us know when check out time was. The next morning, the phone rang and it was the staff asking if we still needed our car. We were sleeping and hadn't called for our car and they just kind of said oh ok and hung up. Then here comes housekeeping banging on the door while we're still in our pajamas. The room was nice but the bathroom door is a sliding door and is so close to the bed that you can hear every little noise coming from the bathroom. No bathroom privacy if you're not alone in the room. The hotel has been restored nicely but service needs some work.
Could not stay
When I arrived and checked in/got the keys, and when we were walking to the room, the staff called us saying that my visa didn't go through!! They tried again but it won't go through! So we had to leave the hotel, we went to a different one.
Never cleaned the room, lost my keys at the valet, mirror fell off of the wall, room service forgot to bring our order, literally anything that could go wrong did!!!!
Location and cleanliness was great. They do have a shuttle to take you places within 3 miles but it want not operating during my stay because of staffing problems. Staff was courteous and helpful.
I did like the restaurant or their menu. It is a lost opportunity. No draft beer. It's a lovely location and with the right menus and bar snacks, this place could be hopping. It was empty on super bowl Sunday; it's a shame.
Gran Hotel almohadas horrible
Gran ubicación y habitaciones
Las almohadas eran planas y duras:
Location was perfect, walking distance to sprint center, many restaurants and downtown area. The decor and appearance was classy and elegant and view was outstanding.
Expensive parking $14 for one night
The Staff were friendly and explained anything I needed information about.
I would have liked to have known it was valet parking only from information provided in the description.
Si decides alojarte en Hotel Phillips Kansas City Curio Collection by Hilton, disfrutarás de una fantástica ubicación en el centro de Kansas City, a solo 2 min en coche de Sprint Center y a 7 de Crown Center. Tendrás centro de negocios abierto las 24 horas, check-in exprés y check-out exprés a tu disposición. Las instalaciones para eventos de este hotel incluyen zona para conferencias y salas de reuniones.
Basado en 1.368 opiniones
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