Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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8,0
Ventajas: Yes, yes
Desventajas: I thought $500 was a bit steep for the rental we had.
Opinión de
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10,0
Ventajas: Friendly and fast
Desventajas: It’s was great service
Opinión de
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9,2
Ventajas: poor signs for car rental
Desventajas: car was wet (on outside) when i got it
Opinión de
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7,2
Ventajas: Everyone was very nice.
Desventajas: The first car was defective (brakes), and it took some time to get a replacement.
Opinión de
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10,0
Ventajas: I am a very demanding frequent traveler for business and I expect the same level of service when I travel for fun. Alamo did not disappoint!!! For business I often go with other providers due to contractual obligations so using Alamo was new to me. I picked Alamo for their value and vehicle selection. I was very please from the moment that I went to the counter. The two team members worked very well together when my car could not be found on the lot. Sadi my counter representative knew each vehicle on the lot and made several phone calls to make sure that I got what I wanted. When getting to the lot all the employees greeted us asking if we needed anything and even brought us waters while we waited for our vehicle to be washed. I will use Alamo much more in the future.
Desventajas: All good!!!!
Opinión de
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10,0
Ventajas: Y
Opinión de
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10,0
Ventajas: Service at both ends
Opinión de
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10,0
from pickup to dropoff, it was wonderful! thanks!
Ventajas: greeted at the pickup and the front desk explained everything well friendly service at drop off at 6:30 am!
Opinión de
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5,2
Old Car That Smelled Like an Ashtray
Ventajas: Good customer service, easy pick up and drop off
Desventajas: Car had over 41,000 miles on it and clearly someone had been smoking in the car. I hate cigarettes and the smell of them.
Opinión de
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7,2
Overall a good experience though with customer service issue
Ventajas: The car was clean, smelled good, and ran well. It was a higher mileage rental at 38k miles, but didn’t look or drive like it. Mileage was good. Drop off in Richmond was excellent. The price was good as well.
Desventajas: First and foremost, the pick up was unpleasant. I didn’t want the insurance package because it is a benefit on my credit card. The reps behavior changed, and he was snide. Is there a paid incentive for selling this service? It seemed like it. It was almost as if, as a customer, I wasn’t important if I didn’t do what he suggested or that he was personally offended that I rejected his sales pitch.
Opinión de
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2,4
No cars available
Ventajas: Not much
Desventajas: The car was not ready when we arrived. When we did get a car it had a check engine light. The next car had low tire pressure. Then the third car had not been cleaned. We found dirty underwear in the third car. This whole process took three hours. This was not an ideal because I had my family with me. Customer service was combative and unapologetic. West Palm Beach international Alamo and National car rental definitely needs better training and management. Employees are inefficient and rude.
Opinión de
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10,0
Just excellent...
Ventajas: Super quick/fast service... in and out at pick location.. great car! At a Great value!
Desventajas: Not applicable
Opinión de
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10,0
Ventajas: Friendly and fast
Desventajas: It’s was great service
Opinión de
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9,2
Ventajas: poor signs for car rental
Desventajas: car was wet (on outside) when i got it
Opinión de
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10,0
Ventajas: I am a very demanding frequent traveler for business and I expect the same level of service when I travel for fun. Alamo did not disappoint!!! For business I often go with other providers due to contractual obligations so using Alamo was new to me. I picked Alamo for their value and vehicle selection. I was very please from the moment that I went to the counter. The two team members worked very well together when my car could not be found on the lot. Sadi my counter representative knew each vehicle on the lot and made several phone calls to make sure that I got what I wanted. When getting to the lot all the employees greeted us asking if we needed anything and even brought us waters while we waited for our vehicle to be washed. I will use Alamo much more in the future.
Desventajas: All good!!!!
Opinión de
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10,0
Ventajas: Y
Opinión de
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10,0
Ventajas: Service at both ends
Opinión de
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10,0
from pickup to dropoff, it was wonderful! thanks!
Ventajas: greeted at the pickup and the front desk explained everything well friendly service at drop off at 6:30 am!
Opinión de
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10,0
Just excellent...
Ventajas: Super quick/fast service... in and out at pick location.. great car! At a Great value!
Desventajas: Not applicable
Opinión de
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8,0
Ventajas: Yes, yes
Desventajas: I thought $500 was a bit steep for the rental we had.
Opinión de
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7,2
Ventajas: Everyone was very nice.
Desventajas: The first car was defective (brakes), and it took some time to get a replacement.
Opinión de
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7,2
Overall a good experience though with customer service issue
Ventajas: The car was clean, smelled good, and ran well. It was a higher mileage rental at 38k miles, but didn’t look or drive like it. Mileage was good. Drop off in Richmond was excellent. The price was good as well.
Desventajas: First and foremost, the pick up was unpleasant. I didn’t want the insurance package because it is a benefit on my credit card. The reps behavior changed, and he was snide. Is there a paid incentive for selling this service? It seemed like it. It was almost as if, as a customer, I wasn’t important if I didn’t do what he suggested or that he was personally offended that I rejected his sales pitch.
Opinión de
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5,2
Old Car That Smelled Like an Ashtray
Ventajas: Good customer service, easy pick up and drop off
Desventajas: Car had over 41,000 miles on it and clearly someone had been smoking in the car. I hate cigarettes and the smell of them.
Opinión de
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2,4
No cars available
Ventajas: Not much
Desventajas: The car was not ready when we arrived. When we did get a car it had a check engine light. The next car had low tire pressure. Then the third car had not been cleaned. We found dirty underwear in the third car. This whole process took three hours. This was not an ideal because I had my family with me. Customer service was combative and unapologetic. West Palm Beach international Alamo and National car rental definitely needs better training and management. Employees are inefficient and rude.
Opinión de
