Unclear bookingVentajas: People working at discount were very friendly and helpful Desventajas: After booking, there were extra fees that weren't told about until we arrived at the rental shop.
-Extra 14$/day for another driver
-insurance bought from Allianz was not accepted for the car insurance.(had to purchase in store insurance).
It would be nice to have all these extras explained while booking a car.
Ventajas: Overall we lived how easy it was to book, and how smoothly we received the vehicle on both pickup and drop-off Desventajas: A lot of hidden costs. They don't tell you about the insurance but that's an extra 25$ a day, or the bond that they hold for 2 weeks until you're picking the vehicle up. Wasn't a huge deal for us however, for those not expecting it, make sure you bring an extra 800$ for extra costs. We also received a car that had a pretty noticeable scrape/dent along the side.
NO CARS OB PICKUPDesventajas: I picked up my rental car at Ace Rent A Car in Vancouver and they didn't have a car for me. How can they take a reservation if they don't have any cars.
Reservation a no show.Desventajas: Even though it was reserved, there was no car available when we arrived at the rental office.
Ventajas: Friendly staff and cars are in great condition.
Ventajas: El personal amable y los coches están en excelentes condiciones.
Terrible pick up experienceVentajas: They tried to apologize but.....Desventajas: Office closed even website showed they would be open. Arrived on Dec 25th.
I had to come back next day to pick up, despite the fact they tried to apologize..... Car had only 1/2 tank of gas.
There were other clients as well.
Ventajas: the value for the money and the ease in picking up and dropping off the car
make avail loyalty incentive for next rentalVentajas: Encourage next rental loyalty by granting discounts.
Loved it!Ventajas: We liked the simplicity of the pick-up drop-off. Alamo was three, almost four times cheaper than any other rental company.Desventajas: I still think we’re paying too much to simply rent a van.
Ventajas: Excellent, friendly, professional service by staff.
Exellent Service and PriceVentajas: The agent at the Alamo Cruise terminal was professional in every way, from dress to helpfulness. He even gave us a free upgrade to accommodate our 6 passengers and luggage. Desventajas: We had to wait about 20 minutes after getting in line for the two available agents.
Desventajas: At checkin, there was no info provided about where to return, no return directions in the paperwork. There is no signage for rental car returns so I spent about 15 mins driving around, then had to call customer service, who had no idea. Frustrating.
Wrong locationDesventajas: I asked for YVR airport pick up and when I got there it was booked for a downtown location. I cancelled and went with another car company.
Nice car, average to poor services Ventajas: CarDesventajas: Car was used by a smoker. Agent tried to not honor the price on the contract for an extra $300.00!!!
Desventajas: Finding the drop off spot below Canada place after hours was a bit tricky
Loved the personal serviceVentajas: prompt and personal service. Easy to get to and from. Clean and well kept new car...and they found my phone and got it back to me!!Desventajas: Could be less expensive.
Great serviceVentajas: From start to finish my experience excellent. Looks like i will be an Alamo customer from now on.Desventajas: N/A
Desventajas: Your pricing was way off!! The rate you quote for Avis was like 1/3 the actual rate. Fortunately I found this out before I went to pick up my car. Avis said they would not honor the low rate you quoted unless you agreed to fund the difference.
You had off the rental to carrentals.com. There is no phone number to call to get it fixed.
I cancelled the rental and will NEVER use your service or Carrentals.com again.
Ventajas: The pick-up and drop-off spots were in an easy, convenient location.Desventajas: We booked an economy car and received an SUV, which meant spending a lot more on gas for our trip.
Very Busy, got a free upgradeVentajas: location, Desventajas: we weren't told where to return the car, when I arrived in the morning there was a 40 person long queue freshly dropped off from the airport, I was told the car had no scrapes, when i inspected the car there was scrapes on most sides - so I had to bring that to an employees attention so they they would not charge me for scraping up the car, the office itself was very messy with over flowing garbage bins and paper littering the floor everywhere, there was no clear queueing system - either when the place was full or empty, car was meant to have been cleaned before we got it, but we found a charger in the middle arm rest, there was also a dog food wrapper in the car door - so it wasn't cleaned that much.
Desventajas: The drop off spot was poorly marked and I ended up paying for parking.
Fast friendly serviceVentajas: Office was easy to locate, despite being busy the wait was not long, staff were helpful and efficient. The car was excellent, above our expectations. Drop off was well-signposted and again staff were very efficient.Desventajas: Rate for insurance was not included in price on Kayak, doubling the cost of renting car.
Desventajas: There was an extremely long line the morning we went to pick up the car and there was one person working the counter. Another guy jumped in to help but not before announcing he might not really know what he was doing. The main guy who was working stayed calm and that helped lower the angst in the line.
Great price, flawless service!Ventajas: See header. We extended our rental via phone without hassle.
The car was brandnew and and we had a great experience.Desventajas: This is just minor and not a real annoyance: We didn't receive the car we hoped for (Impala) and instead received an upgrade (Hyundai Tucson).
The car was brandnew and and we had a great experience.
Ventajas: Really good car with an excellent price and helpful service staff.
Ventajas: Car was almost newDesventajas: 1. Car exterior was full of bird waste.
2. Pick up was slow and they were very strict for the drop off time.
3. The price of fuel is excessive if it is not return at the same level
Ventajas: The person that helped us was very helpful.Desventajas: Very difficult to reach the local office.
When booking a car, and entering the pick up location, the system should clearly state where this cars are located because in this example, i entered the pick up location at YVR for Vancouver airport, so I assumed that the location of pick up is exactly at the airport and not somewhere else.
Ventajas: Easy check in, car I ordered was not available, so they upgraded me to an SUV.
Ventajas: car was clean and in good condition other than a chipped windshield, were able to accommodate my request for a larger vehicle after realizing my luggage would not fit in an economy car, customer service at the counter was great.Desventajas: no organization within the shop - no signs for where to line up and it seemed to be a free for all with people walking in the door jumping in front of customers who had been waiting. one woman grabbed the ear of the gentleman who was working with me because "she was in a hurry" and forced him to stop helping me and work with her instead. long wait inside shop to see a rep. was told to inspect the vehicle myself then come back in and report any damage (honestly I understand why the rep couldn't join me since the wait times were long as it was).
Very happy with the service and the vehicle Ventajas: Only upsetting thing was the extra charge they hot me with at when I went to pick up the suvDesventajas: In and out in 15 mins
Fair valueVentajas: Since there were several of us it worked out to be the same price as a bus or shuttle to Squamish, with the added convenience of stopping whenever you liked to take in the sights. Conveniently located with what appears to be a well managed drop off system.
Beautiful car, but expensiveVentajas: The car I had was brand new so it ran really smoothly and was very clean. It was a pleasure to drive it.Desventajas: It seems crazy that with Uber, Modo, Car2Go and Evo that traditional hire cars can be so rigid in their hire terms and so expensive!
Excellent serviceVentajas: Quick check in, car was clean and in new condition.
Great, easy and will use againVentajas: Simple, quick, solidDesventajas: Nothing to note
An ok exprience but I have had way much betterVentajas: It fits what I bookedDesventajas: Personnel was kind of not friendly .. more on the rude side
I didn't receive electronically my bill, thus I am planning to call to make sure all is ok. Plus my bank shows that the 350 deposit is still there,, not impressed to be honest.
Great experienceVentajas: Customer service was excellent, the car was a Chevy Sonic which I'd never driven before - I loved it. Pick up and drop off process was easy and fast.
Better than expectedVentajas: Reviews read on other sites were very critical. I went ahead and booked anyway and it was super easy. Clean car, friendly staff, and super easy. Would do again!Desventajas: There's a charge (17%) if you landed at the airport within 24 hrs. I should've said it was more than 24 hrs because they didn't check anyway.
Ventajas: The car was clean, that's the only possitive thingDesventajas: At the end the cost was 3 times higher than the expected when we were to pick up the car
Easy, convenient and friendly!Ventajas: Loved this place, this was probably the fastest, most convenient rental experience I ever had. Thanks guys :)Desventajas: We were satisfied with everything.
Nice car, easy pick up, cost was a surpriseVentajas: Everything about this went smoothly except for the final cost. Desventajas: That my bill was proposed to be $49 per day, and it was $63 in the end because of additional costs. That's a big difference. It would be nice to know about all the add-on fees ahead of time.
Desventajas: Long wait to pick up the car, even with reservation.
Unable to pick up the carDesventajas: I rented the car under my name, because I was paying with a card under my name as well. My wife was suppoused to drived because my license was expires. They did not let us pick up the car because according to their policies the card holder is enforced to drive, and they did not even let us put her as an extra driver. They were not flexible at all and the set my a penalty of 60 USD
Desventajas: Confirmed specifically I needed winter tires. Got a car without.
Ventajas: Great value for money and fast service.Desventajas: Nothing
Desventajas: The agent was very reluctant to alert me when recommendations they made were going to be extra cost. By the time she was done with her recommendations and I asked for a price it was double price on the site. Needless to say I did not complete rental. A felt very bait and switched!!
Desventajas: I understand it's the weekend, but rates are unreasonably high.
Car was a bit dirty...
Misleading - generic specialty car too smallVentajas: Clean car, easy pick up and drop offDesventajas: Generic specialty car was supposed to seat 5 people and 4 bags. I got a Mazda 3, which definitely does not. Rental agent told me it's supposed to be 5 people and 2 large bags and 2 small bags
terrible, unprofessional, hidden fees (more than $50 than expected)Ventajas: The lady at the desk was very nice
Desventajas: I was charged more than I was supposed to.
The guy who was supposed to check the car was unprofessional and rude. He did not greeted us, he did not have a pen to put on the document that the gaz was not fulled as result they charged us more than $60 for the gas (3/4 full).
I had to ask for my invoice as they charged me without letting me. I have not been refunded yet but it seems like it has been done but no updated invoices. "weird fees " that increased my invoice by $50.
Don't waste your money and time there. Budget or enterprise are more professional and easy to deal with.
Good valueVentajas: It was convenient and quick. The price was great.Desventajas: The man (Indian nationality) working in the parking garage basement, who was there to help us was rude, not only to us but another customer. He lacked customer service skills.
Great customer service and great price!Ventajas: Customer service provided by Salman. The prices on the cars are also pretty decent.
Dollar rent a car did not honor the reservation, did not say "Sorry"Desventajas: The Dollar car rental agent in Vancouver told us that they were sold out.
Did not say sorry, did not suggest an alternative.
Late and cancelledVentajas: They did upgrade my car but did not honor the price I reservedDesventajas: I was 5 hours late to my pickup time due to airline issues. When I got there they said because I was late they cancelled my car. They would not honor the price. I had to pay an extra 150 dollars to get a rental car from them. Would not use again
Fast courteous serviceVentajas: Car well kept and no issues . Even had a backup camera which came in very handy .
Ventajas: It was easy and quick. Nice carDesventajas: I didnt like the fact that you guys double your prices at an off airport location which happens to be the nearest location. Also, I hate the fact that I couldn't return at a different location closer to airport to save me the burden of coughing up $45 for a cab ride.
Ventajas: Pick up and drop off all good. Car was brand new.Desventajas: Took 2 calls to try to get a receipt and was told they need to do a 'screenshot' because they don't have the ability to generate receipts. This seems odd. A receipt should be automatically provided by email on the next business day.
Ventajas: Service was great! Car was great! Neil (customer service agent) drove me to the airport after I dropped off the car even though they didn’t have a shuttle service. Awesome guy, great customer care.
Desventajas: I cancelled my reservation on the 6th and my credit card has not been credited yet! Could you please check into this and have have my credit card credited ASAP!
Ventajas: They upgraded me to a brand new Dodge Durango for free. It was very nice and clean.
Ventajas: NothingDesventajas: When I attempted to cancel Hertz stalled and delayed me. They gave me wrong numbers to call even. I finally just called my credit card company and disputed the deposited amount for reserving a car. I will NEVER use Hertz again.
Car wasn’t available for pickupVentajas: Front desk staff were helpful in a situation they couldn’t control.Desventajas: Refund couldn’t be processed at the pickup location. I was informed it would “happen automatically”. After checking policies this is not the case.
First help desk phone call stated they couldn’t refund the money as it was purchased through a 3rd party. After calling the 3rd party and checking credit card statements this was found to be incorrect. Second phone call resulted in a full refund.
No flexibilityVentajas: The Hertz customer support was excellent. Desventajas: The Hertz clerk at the front desk in Vancouver was not helpful. I had lost my driver's license during the trip so I provided my wife's driving permit but the clerk wouldn't accept it. I ended up calling Hertz 1-800 # and it was quickly resolved. She even had to talk to the clerk to authorize the change.
The lack of sympathy & flexibility on the clerk's part really left a sour to taste. It took a good 45 mins just to get it resolved.
Ventajas: Staff were great. Friendly and helpfulDesventajas: The car we were given had no heated seats, or rear view camera. It was very basic. It fulfilled it's purpose though.
I needed to go outside of airport to pick up the car. Ventajas: Staff there were awesome and helpful. Which was outside of air port.Desventajas: I booked for yvr airport location. Car was rented 5 mils from airport. Person at herz on airport location was rude. She said I need to pay $50 extra a day if I want to rent car from airport location. So I needed to take taxi to go to another location.
I would say you should not trust herz at airport location in future.
Great rental, but inspect the heck out of those cars.Ventajas: Good car, good condition, flawless to operate.Desventajas: I did an inspection but missed one thing that was broken (the lower guard on the bottom of the front of the car). There's no way I would have seen it in a normal inspection (who knows to inspect that? It looked normal) and didn't come from me. I'm afraid of what it'll cost me. At least insurance will probably cover it, but it's a hassle and shouldn't have happened.
Poor customer service, Poor communication, Poor adviceDesventajas: Called contact center to see if possible to change pickup location without changing any other aspect of order and if not to leave as was. Put on hold half hour, transferred to someone who had seemed to think wanted to place new order, transferred back but that person suddenly was feeling very ill and couldn't continue call but i would be "called back". Never contacted, checked online and lucky i did as apparently my reservation was now cancelled but had no notifications. Called back, apparently this person couldn't actually access the order but said was still there, transferred, this person did confirm was cancelled, reprocessed at a higher price.
When picked up, didn't know i was coming, I asked SPECIFICALLY if car had winter tires as they are a legal requirement in the area i was going to at this point in the year. Told all weather tires were the same thing. Hit heavy snow in the high mountain passes - Those tyres are not the same at all. Ended up in a dangerous situation because Hertz had not adhered to the local laws and outfitted their cars appropriately.
A terrible experience from start to finish.
Ventajas: National gave me credit for filling the car with fuel after receiving it with only a half tank.
Ventajas: The staff was very helpful and gave me a discount on the fuel option because I returned the car with a half-full tank
Ventajas: Car was comfortable.Desventajas: Price ended up costing double what was quoted. I even dropped the car off a day early and the price "could not be adjusted"
Insurance was too pricey in my opinion.
Bad customer service.
Reservation told me a pick-up/drop-off address that was permanently closed so I had to make my way to another location. When I tried to call to talk to someone about the pick-up I got the worst automated service with no way to talk to a live person.
Never booking through these guys again.
Desventajas: Both our pickup, and dropoff, locations were closed--the pickup location had a phone number we could call for service, and the dropoff location had a drop box for the keys so we couldn't confirm the condition of the car with National when we left it.
Not as expected Ventajas: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there wasI had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change. already a delay due to location change. I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change. Desventajas: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.
Quick check-in at Canada Place after getting off the cruise ship. Ventajas: Availability of car at Canada Place. David at SEATAC when I returned car was very helpful.
Desventajas: I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.
Registro rápido en Canada Place después de bajar del barco crucero.Ventajas: Disponibilidad de coche en Canada Place. David en SEATAC, cuando regresé con el coche fue muy servicial.
Excellent customer service Ventajas: The staff person who assisted me with pick up and drop off was incredible friendly and warm, and made sure my safety check included windshield wipers - something I've never had reviewed before with other rentals! I'll be happy to rent from that Thrifty location again.
Vancouver Marie Drive location is greatVentajas: Easy access to Canada line
Cheaper than airport
Great customer service
Avoid down town traffic
Great experience, no complaints Ventajas: Easy pick up, easy drop off and the car was great for a weekend trip to Portland. Desventajas: Would like more vehicle options to choose from... But that's being picky
Ventajas: Helpful staffDesventajas: The location is not accessible. I came with a stroller and it was very difficult to get it up the stair and in the door, then getting to the car was even more complicated with a stroller, car seat and my son on hand.
Desventajas: “Upgraded” me to an uncomfortable minivan that guzzled gas
Ventajas: After hours drop offDesventajas: Price and choice of cars
very good location and fast serviceVentajas: sam is a nice personnelDesventajas: none
OverpricedVentajas: Car was clean, ran well (Toyota Camry).Desventajas: I only had the car 5 days and was charged the weekly rate. I was given only 1 day of insurance back when I brought it back early. On your website it doesn't mention the $30/day for insurance on top of the rental charge. I was led to believe at booking everything was included. Too expensive.
Friendly!Ventajas: Good service, friendly attendant, clean car.Desventajas: No pen at the after hours drop off!
Desventajas: the car was smaller than i expected from an SUV, but it worked out fine.
also, i asked for a ski rack at time of reservation and also called thrifty the day before we went to vancouver. both times i was told that my request was recorded, but not guaranteed. so i thought there was a decent chance that i would get a ski rack since i requested it so far in advance.
when we arrived at the pick up location, i was told that they do not have ski racks in that location and never have them available for customers. that was kind of weird.
Great car and personnel. Ventajas: The car performance in the snow, was incredible. Perhaps it would be better to offer winter tires at the moment of the booking.
It was incredibly difficult to get to the parking zone at peak hour.
Good CompanyVentajas: Friendly guy behind the counter in Vancouver Airport.