Terrible experience

Ventajas: Nothing

Desventajas: They wouldn’t honor our reservation, claiming it wasn’t made there and that it was made another place further away from airport. Also , they said we got there late and we didn’t call. How can you call when your on the plane? Reservation was made for after 12 and we arrived at 2. Lastly they said we ran out of economy cars so all we have is an suv so that’ll be almost $1,000 instead of $360 original reservation. When we refused to rent like this we asked to use a phone to call a local friend. None of the rental call agents let us borrow a phone! They were trying to trap us there since we didn’t have cell service. Fortunately we called a friend using another customers cellphone and got out of there. Rented outside of that area the next day from someone local.

Ventajas: The reservation was very simple and easy online.

Desventajas: When I arrived at the pick-up location they did not want to give me the car that I had picked online. They refused to honor my reservation and wanted to charge me more money if I wanted to rent the vehicle that I had originally reserved. Euromotors in Punta Cana has a terrible customer service and they said to never make a reservation through a third-party as KAYAK as they will never honor it. We were very disappointed and went back to the airport to rent from someone else.

Didn’t Have Car For Us

Desventajas: We reserved two cars and when we arrived we called to confirm our reservations. They didn’t have either car for us. Our concierge confirmed that this is how EZ Rent a Car does business. You will show up and they will say they don’t have the car you reserved and instead try to rent you a more expensive car.

Horrible experience

Desventajas: We got there and they told us they had no cars. And had not had any cars for days and wouldn't be getting any. They also said we could go find another car somewhere else but they couldn't help at all. And that they couldn't do anything about refunding anyone their money and people would have to send an email to wherever they booked and try to get one that way. There were people sitting there that had arrived before us and at least 10 more reservations that showed up after us to all be told the same thing. If they had known FOR DAYS they should have let us know. Make something happen to at least inform us when we traveled internationally with plans to pick up the car and drive 5 hours and needed the car for the next 11 days. Overall pretty terrible experience.

Felt like we were taken

Ventajas: We got a car. The car was comfortable and drove well.

Desventajas: The company could not honor our reservation, telling us that they had no cars to give out. We were told that the company had over booked and that this was common practice during the holiday week. We were shocked again when, after 20 minutes of arguing with the clerk and then with the main office, and were still told there was nothing the company could do for us. Having run out of options, with a 5 hour drive to reach our accommodations, we offered to pay more if they got us a car. It was then that the clerk offered a car he had been saving for another client, but we ended up paying more than twice as much as the price we were given in our on-line confirmation, and it took an hour and a half to get the car.

Desventajas: Disgusting service from the staff st the counter, and did not have a single car available to rent. So instead of advising me that the rental could not be possible, I went all the way to the airport to be treated like an idiot. Also, the representative at the counter was trying to get me to pay twice the price with a competitor to try to do me a “favor”(as per his words). Very poor and will probably never use Kayak again.