Great price. Bad pickup experienceVentajas: Value.Desventajas: Pickup and dropoff experience. Car availability.
ACE ran out of cars!Desventajas: Had to wait for hours at Avis to get a car. Avis was helping us out, it was Ace's fault we had to wait.
No cars in CalgeryDesventajas: Waited 5 hours for cars we did not order. Sent to competitor who had no cars, either. Extremely disappointing. No snow tires on Prius in snow storm. Extremely dangerous.
Unorganized and my transparent. Ventajas: Nothing, they just brokered it to Avis.Desventajas: Terrible service.
Ventajas: Friendly staff. Shuttle service to the airport was a blessing!
Ventajas: Ace stayed open late for us as we waited to receive our luggage. They didn't give us any grief and were very patient even though they had to stay open about and hour after they were supposed to close. The rest of the rental process was smooth. Desventajas: The rental car location is a bit out of the way from the airport and somewhat difficult to find.
No transport to airportDesventajas: When I called asking about transportation to and from the airport, the sales associate was happy to tell me that they would pick me up. When I asked about getting back to the airport, he said that they open at 7:00am. I'm glad I asked because I would have had to take a taxi back since we planned on returning the car at 4:30am. I successfully cancelled our reservation.
Lacks Early Flight Accomodations!!Ventajas: SUV was comfortable and could accommodate 3 adults with luggage. Check in crew Sat Sept 3, 2016 was awesome and went out of their way to help us find our way and gave us great directions, really wonderful service Desventajas: SUV windshield was filthy and cleaned it ourselves so we could see clearly.
Although we made a call 1 week prior to state that we will need a GPS as we were coming from the US, no GPS was available when we checked in
No accomodations for early flights, no staff and not open for a 6am drop off. Our only option was to find our own way to the airport, not only did we pay for the rental we then had to pay for a cab to the airport....not happy, we will not rent from Ace again!
Never even got a car!Ventajas: Nothing! Desventajas: We scheduled our pickup time for 9pm. We were within an hour of that time and learned that we needed to take a shuttle because the pickup was not at the airport. However, the rental place was completely closed and there was no way to get there or to get a car. We had to rent from someone else and paid significantly more. The next day I called Ace and they did issue a refund and charged nothing. It was a stressful way to start our honeymoon.
Gran precio. Mala experiencia recogidaVentajas: Relación calidad-precio.Desventajas: Experiencia de recogida y devolución. Disponibilidad de vehículos.
No hay coches en CalgeryDesventajas: Esperamos 5 horas para los coches que no la orden. Enviado a competidor que tenía sin coches. Es muy decepcionante. No hay nieve en Prius en neumáticos tormenta de nieve. Extremadamente peligroso.
Desorganizado y mi transparente.Ventajas: Nada, sólo negociado a Avis.Desventajas: Pésimo servicio.
Desventajas: It was great.
Important to have the category of car reserved.Ventajas: The staff was friendly and found an alternative - but not solution - to handle the problem that Alamo had created for us.Desventajas: We reserved an SUV. It’s winter in Calgary, and we were headed to the mountains - that’s what we needed. Alamo had rented out all their SUVs when we arrived to pick up our vehicle. A four-door sedan with snow tires is not an acceptable substitution. It was the only thing they offered. We won’t be renting from Alamo/National again.
Desventajas: Alamo rep asked me to get a gps (car already had a Navi)!
Also asked me to get additional insurance which I had gotten through my credit card. Felt like I was being offered things I don’t need and felt pressured
Ventajas: Easy to rent, upgrade and return!
Ski trip Ventajas: Good service. Desventajas: No winter tires ( it is winter in Canada now ) , expencive insurance.
Desventajas: Nobody there at drop-off at 6:05 AM. They are supposed to be manned starting at 6:00.
Ventajas: Ease of checkin and drop off of car was fabulous. Desk clerk was super friendly and professional.Desventajas: Don’t believe the car was cleaned well on the inside and definitely not cleaned on the outside.
FAKE PRICE!!Desventajas: PRICE SHOWN WAS TOTALLY WRONG!! WE HAD TO PAY 300$ INSTEAD OF THE 56$ SHOWN ONLINE!!
Ventajas: Conveniently located at the airport, the staff was friendly and helpful, especially on drop off. The vehicle was new, clean and everything worked well. We have no complaints with the staff but...Desventajas: We live in Canada. This is January we are talking about and roads and weather is predictably WINTER. After booking a midsize vehicle for a reasonable price on line we found out in person at the pickup point that winter tires are optional and an extra expense because in Alberta they are not "mandated". What the hell!
Hyundai Santa FeVentajas: This vehicle is great for a cold winter. With seat warmers front and back and excellent road traction.
Ventajas: Surprised by how nice the Mitsubishi SUV was, and how good the UI was - they seem to have come a long way since the last time I drove one.
Great and speedy!Ventajas: Speedy service picking up/dropping off car. Many options from which to choose. Great price! Inside terminal!Desventajas: Walking was a bit far but I’ll pick up the car next time first and then get my luggage.
Ventajas: Car us clean and goodDesventajas: Poor customer service. Please don't go to North hill , Calgary location.
That guy is really rude
Price was inaccurateDesventajas: I was given a final quote and upon arriving to pickup my car I was told my final quote only included taxes. I ended up having to pay over 4x more than I was quoted. This is deceiving and I would not have booked had I known the actual cost was different than what was provided
Poor experience due to CarRentals.comVentajas: I was able to salvage the situation by working with the Avis representative, but the reservation I originally made was not honored.
The car was nice. Drop off was smoother than pick up.
Desventajas: I thought I was paying approximately $200 CAD, but was shocked when they almost had me sign for $900 CAD. That's what they had me in their system for.
When I showed the Avis rep my confirmation (email and online), and that I wasn't going anywhere, he understood that he had to make it work. He gave a good car, with good terms, however the price was still about $100 CAD more than I had reserved for. But the shock of arriving and being told that the reservation I made was bogus was an extremely unpleasant experience.
I believe that CarRentals.com is a scam and I will be reporting them to the Better Business Bureau. I'm surprised Kayak deals with them.
Beware when booking onlineVentajas: The employee was nice.Desventajas: Booked through carrentals.com and apparently there was an error in the rates online through them. I showed the agent my confirmation email with the price I booked and she said that was an error price and that I was the third person who had that problem. Luckily I was able to cancel and find a way better deal at another rental agency that same day.
Ventajas: Convenient location and agent came right out to meet us. Desventajas: Agent gave attitude when we told them we didn't see any gas stations on the way to the airport.
Ventajas: Nothing as they would not rent the car to me as I did not have a major credit card. However, I have rented cars before at other places with no problems. I will never ever use Avis again. Very poor service.
Kayak IssueVentajas: IDesventajas: clearly selected, or thought I did, that I wanted to pick-up and drop off at the Calgary airport. I arrived at the airport and waited almost 20 minutes in line. Then I was told my reservation was at a downtown location and to pick up at the airport was almost 3 times the rate I had. I took a cab ride to an off0-site location and added $15 drop fee to return at the airport..
last minuteVentajas: flawless
Ventajas: Quick and pleasant service. Were willing to accommodate a change in drop off time when I called to say the service on my car was behind schedule and i might not meet my drop off time. Very pleased with my experience.
Ventajas: Way cheaper than flying.
Fantastic experienceVentajas: Raj and his team were very professional and helpful - best car renting experience I've had in the past 10 years.Desventajas: Nothing
Very HappyVentajas: My car was a Volkswagen Golf ... and I was only expecting a chevrolet or ford. I was familiar with Volkswagens so I was pleasantly surprised and it was easy to drive, very responsive. The people who served me were clear and friendly.
God bless you!
Unhelpful staff and lots of "extra" chargesDesventajas: Staff sold me winshield protection and then tried to give me a car with a broken windshield. When I tried to swap cars the teller was unapologetic and they didnt have other cars in the lot. The bill also has a ton of extra charges that in my view needs to be included in the quoted price.
Desventajas: A bit pushy on the extras, eg glass insurance
I was right on time for my appointment, & the rental office was closedDesventajas: The site allowed me to make an appointment for a time where the rental office was closed. I got there right on time, and and was forced to wait 15 minutes in 16 degrees Fahrenheit for an uber to pick me up and take me to the only other rental office open. I ended up paying over triple my original reservation because my appointment was after hours, and I couldn't pick up my car.
Ventajas: Nothing.Desventajas: We were quoted a price of $86 CAD for a rental car in Calgary for 5 days, and upon arrival found out Budget would not honor that price. Budget Rentals said that one of the vendors on KAYAK's website (carrentals.com) was quoting incorrect prices, and Budget did not honor the price that was provided on KAYAK.
The whole experience ended up costing us $227 CAD instead of the price quoted by KAYAK.
Great carVentajas: Clean, new and spacious. Bluetooth stereo and USB charger for phones. Customer service was great!Desventajas: Winter tires not included. Over $100 more expensive if picked up from airport. I'd suggest uber/cab to the nearest place to save some extra money!
Ventajas: Budget service was excellentDesventajas: Reservation quoted wrong price, seriously understating the actual cost.
Ventajas: The manager was very accommodating...the booking website sent the wrong price information. The manager took care of me and gave me an excellent price! Resulting in a happy customer!
Pricing SHAMVentajas: The car was good, useful and the customer service was reasonableDesventajas: Kayak's stated price for the rental was $30/day... after the company added up the airport fees, service fees and all the other BS charges (they claim most of it is from the airport expansion passing on costs to service providers) the total bill was TWICE what is stated on the KAYAK site. Total ripoff, they should be forced to declare the added charges on the site in the first place, worse than a used car lot.
Desventajas: I wanted to add an extra day to my rental and made an online booking at the same location but I was told that they couldn't honor the rate of the new booking on my existing one and I had to make another deposit on my credit card to extend the existing rental for just 1 extra day! As a policy it only discourages customers from returning. I returned the vehicle and rented from Hertz
Ventajas: Good efficient service
Terrible ExerienceVentajas: NothingDesventajas: I made the appointment to pick up the car at 10am and called the morning of our pickup to make sure it was ok for my husband to pick it up since the reservation was under my name. When I made that change they went ahead and changed my reservation to 11am without asking me so when he arrived at 10 they said they couldn't release the car until 11 so he waited.
At 11 they told him they didn't have the car there and would have to bring it in from another location so he waited another 30 minutes. Finally at 11:45 we got our car, it wasn't what we reserved but at that point we were grateful to have any car so we took it.
Then at drop off we couldn't find a gas station ANYWHERE near the airport (we looked for one within a 15 minute drive) so we had to drop it off with half a tank or risk missing our flight. We werecharged $120 to fill the tank and the guy even said "yeah there's no gas stations around here but there's nothing we can do about that". There is though, it's giving us a heads up on that when we picked it up. All around it was a terrible experience.
Ventajas: Price, no extra charge for extra driver, efficient service, convenient location
Desventajas: Car was not vacuumed - possibly because I picked it up a few hours early
Desventajas: You offer insurance that is not accessible to my country.
And it took me few phone calls, email, with several company to figure it out.
Lot of time and energy wast.
chance some people..Desventajas: the person who has at the airports are great ... this woman behaved like a real fool and believing we do not know what she says. the worst of all is that it is not canenciada. I'm American. us. and his attitude of knowing everything makes every tourist feel bad. change it because we rent cars and the other will be in another company. It's very disgusting. I was getting the car out of the car.
Got a Volvo upgrade Ventajas: Neat car would recommend upgrading
Ventajas: Easy to get to from the terminalDesventajas: Exterior was not clean. Brakes needed to be looked at.
A really fantastic experience.Ventajas: From pick up to drop off, it was great customer service. I arrived at almost midnight and the check in service was delightful. I was treated to an effortless, sweet smile to not only me but all of his colleagues, despite the hour, a brand new car and a free upgrade. Drop off was so easy. While I was unpacking the car the attendant checked the vehicle and provided me with a final receipt. It was amazing value. I'd definitely choose Dollar again.
False pricing advertisementVentajas: Easy to pick up and drop off the carDesventajas: The advertised price was 30$/day and i paid almost three times this price (170$/two days). Hidden fees should be more clearly specified.
Ventajas: The van was spacious and clean.Desventajas: The first car we had had a broken window mechanism and I could not roll the window up. We could not drive the car anywhere because we were worried about the rolled down window and theft as well as it was a bit chilly. It took about 24 hours to get them to replace the car. We did not get any money refunded for the day we could not use the car.
Good rental experienceVentajas: The staff was friendly and helpful. The manager in particular took a few extra minutes to go over things with me, which i appreciated, given how rushed some car rental spots are.
The car was virtually new and had a full tank of gas (always be paying attention to that).
I had no problems on pickup or drop-off and everything was as expected. Desventajas: I'd have to search for a complaint, but it would mostly be that the parkade isn't well lit which when you're doing your vehicle inspection on pickup could prove a costly problem if you miss something because you couldn't see well.
Ventajas: Camry was clean, operated well, was ready upon pickup
drop off was process was smoothDesventajas: multiple scratches that weren't noted upon initial evaluation
pick up desk personnel was very rude, she made it seem as if I was annoying her to give dollar my business
the drop off fee was 2x as much as the actual rental
Amazing!!!Ventajas: The service and cleanliness of the car was out of this world. And the staff was so amazing!!!
CrooksVentajas: Insurance scammers
Took 40 minutes to get picked up from the airportVentajas: Car was new and clean and drove well. Staff at the office was nice and friendly. Price was fair. They did not hassle me about getting insurance.Desventajas: Called the office to have the shuttle come pick me up at the airport. It took 40 minutes for them to arrive. Then their garage is another 15-20 minutes from the airport. If you are flying in and out of the airport and time and convenience is important to you, rent from someone at the airport.
VanVentajas: Clean.Desventajas: I was upgraded to a van at no extra charge, but it was too big of a vehicle for me, and consumed lots more gas than the car I asked for would have. I was told at time of pick up that there would be a shuttle to the airport for me, but when I arrived to return the van, they were closed and I had to pay for a cab.
Excellent vehicle at a great priceVentajas: I rented a Yukon XL and it was a 2018 with 2K km's. It was loaded with everything including a DVD which was great for a long drive.Desventajas: They overbooked my reservation that I had for 6 weeks. They tried to slough off a Ford Transit instead, but after I refused they miraculously found my reservation at another location. I had to drive there to pick it up, but after that all was good.
Ventajas: The price quoted was the price charged
Desventajas: you have to call to be picked up from the airport, we waited about 35 minutes before they finally got there and than had to drive another 15 minutes. but we did get a nice upgrade
Driving force Ventajas: We didn't anticipate not having cell service but thankfully the Rent-A-Car had a navigation system. Saved the week! Thanks
Desventajas: The vehicle has many blind spots and the automatic side mirror adjustment when reversing was inconvenient
Never againDesventajas: They werr out of cars the first day I checked in and the staff initially did not offer any solutions until we gave them some ideas. Horrible service, will never use this car rental again
Calgary Driving Force RentalVentajas: Pretty close to the airport, 15min max on the shuttle to/from. Good service.Desventajas: They don't offer third party liability as an option. It's not covered by the damage waiver or insurance via credit card, so personally I always add it when possible.
Hidden costsDesventajas: If you take the shuttle from the airport there is approximately $50+ extra charges for "airport taxes", making this rental more costly than other car rentals conveniently right at airport. This charge is not included when booking car. Beware.
Ventajas: Great price and efficient service Desventajas: No pick up and drop off
Incredible customer service from EricVentajas: Took the extra effort to drop me at the airport after the last shuttle left! That's customer service and dedication to the job!
Good serviceVentajas: Good value and the 3 staff members I dealt with were professional and very nice and friendly.
The off-site location is easy to find and access so it's nice to have shuttle pick up/ drop off at door and not have to drag my own baggage from terminal to car rental location at airport. (I didn't need to use their shuttle service after arrival as I rented car second day onto trip, only for return).
First time renting from this company and have rebooked for next trip. Had found a great rate online with another rental company prior and they were able to beat that rate.
Will see how well shuttle service works. Be sure to have their phone number handy when you arrive.Desventajas: The pick up and drop off location are not at airport however they do provide shuttle service. Had I not shown up with excessive time to get to airport I could have been late. Ended up sharing shuttle with a couple with a lot of baggage (they were moving) and there was barely enough room for all of us in shuttle van.
Desventajas: Kayak and economy both charging for car insurance
Ventajas: The car was nice and clean. Desventajas: The pickup was a hassle. Per the booking the location was in the Airport. In reality you had to call a shuttle to come pick you up which ate time out of my vacation.
Rip off. I will be contacing the BBB about this reVentajas: NothingDesventajas: The quoted price didn't match the current price. The posted location was close to airport, in reality it was 20 minute wait for shuttle then a 25 minute ride to a remote location. The extra charges at pick up was exhortation, $500 deposit for windshield $10 per day out of province fee.
Decent off airport rentalVentajas: Price, the mostly stock Jeep Wranglers, so you may be lucky to get a very cheap upgrade.Desventajas: It was a 10 - 15 ride from the airport. Their hours are 8 - 8 so make sure you have accurate hours on your reservation, They use shuttle bay number 6 near door number 2 at the Calgary airport. It takes a few mins for them to get there, and it also takes quite a while if you drop off the car at 8am to get a ride back to the airport. Other than that, we had an awesome experience!
Ventajas: Rental site is quite far from the airport.Desventajas: Despite purchasing insurance thru kayak site online, was still required to sign "refusal"; very confusing.
Desventajas: Kayak y economía tanto de carga para el seguro del coche
Very pushy and aggressive customer serviceVentajas: Vehicle model as promised
Vehicle was clean
Price was reasonable compared to other options, but there are hidden costs and poor customer serviceDesventajas: Unlimited mileage was not included and they've added an additional fee for it although Kayak specified that the vehicle had unlimited mileage. I ended up paying $50 extra, $25 by choice to drop off at the airport and the rest is additional fee for unlimited mileage. Customer Service representative kept pushing for coverage and kept asking me if my insurance covers truck, if it has deductible, if it covers cars in Alberta and more just so I take their coverage. I literally had to say No firmly multiple times. Customer Service representative also didn't allow me to go through the paperwork and rushed out the door to show me the vehicle. Would never rent from them again.
A snowy Sunday morningVentajas: The staff were amazing considering the snow fall overnight and the challenges of a number of their clients not returning cars due to having been in accidents. They even upgraded me to a van for no extra charge .. and yes .. they picked me up in time so I could get to church !! Thanks again !! Rev Brian
Great Car and Good PriceVentajas: Great car, good price, friendly staff at pick-up
Fast service Ventajas: Very efficient service, nice car and good price.
Terrible!Desventajas: Called An hour in advance to confirm and was told they didn’t have the vehicle that we rented. No effort was made to provide an alternative solution and we could’ve lost a whole condo rental. Only after prompting the CSR to try to help he said he’ll call around. he called back 30 minutes prior to closing that they had something, by then we couldn’t risk the wait so Had to go with a different provider.
Ventajas: The price for the value, could not be beat. Desventajas: Pick-up time was not available on the day I had booked and it was inconvenient to have to come 2 days after the fact. Staff was not very helpful over the phone, but great in person.
Ventajas: Everthing was great from the pickup to the drop off
Airport drop off a cash grab.Ventajas: Nice friendly service.Desventajas: Everything was fine except for a $50 charge they want to simply drop off the car at the airport...ridiculous!
No Bluetooth and charged me for windowVentajas: Extraordinary friendly folks.Desventajas: They rented me a caravan without Bluetooth. No winter tires in a snowstorm in Calgary, and then when I got there the window is all fogged up and full of snow so I could not do a valid check. For this reason I took a picture. I told them that I was unable to see the window. After parking in a mall and having the window thaw the crack became very visible. I told them about this problem and they clearly told me it was actually my problem.
Website error left me without my rentalDesventajas: Having to take a 10 hour bus instead of the car I booked.
Desventajas: So it was a nice car, however I don't think they checked the car over. The window shield wipers didn't work, and it had been storming for the last few days and it was going to storm later that night. So we had to randomly stop to wipe off the window shield... not very safe. It also didn't have winter tires so we where slipping all over the road. We ended up going into a ditch because of this and had to call the company and was told they don't give winter tires.... We are in Canada, in winter and it had been storming. WTH?! Also illegal in some provinces to not have them, almost went to one of them glad we checked the weather and changed our plans. Anyway when we called and told them what happened we where than told that they had to bring it back to the dealership, even though nothing was wrong with it it was just stuck in snow. Because, oh best part, because it had no winter tires and they weren't supposed to let it leave without, but we also had to ask for them! WHAT?! Really the worst experience I've had, waste of money and time. Never use again, calling tomorrow when they open to complain.
Fast efficient serviceVentajas: Great service, in and out when picking up the vehicle. Vehicle in perfect condition.
There was NO CAR for me!!Ventajas: There was no car for me and no one bothered to let me know via text, call, email, etc!
Put a sign on the building yoVentajas: Ultimately the truck was really dope Desventajas: Couldn’t find the shop easily because it was named discount rentals with no street signage of europcar. When we arrived they didn’t have the car we ordered and uphold us to a truck. That I was three hours late to get the car shouldn’t have been an issue, my planes were delayed so I was delayed.
Desventajas: Did not have the car I booked (compact) when I arrived, only had a massive pickup truck. Also, the truck had no gas in it. Had to return the next day to swap the truck for a smaller car.
Ventajas: Very nice, clean, comfortable, feature-packed vehicle. Handled well in the winter snow and ice. Didn't get the car I ordered, but they upgraded me at the same price.Desventajas: The battery was spotty and I needed to jump start it quite frequently in the cold weather.
No problems...Ventajas: I got a larger vehicle than I asked for and didn't pay extra. Better deal than the 'big box' rental companies. No issues with the vehicle. Good service.
Dropping the vehicle off in CalgaryVentajas: We were allowed to drop off at 40 Hopewell Way NE. a location closer to the airport. Tony He and Ravdeep Singh were professional and cordial. They proceeded to inspect the vehicle and process through. We were shuttle to the airport immediately. ALL RENTAL EXPERIENCE SHOULD BE THIS WAY. EXCELLENT!
Lest expensive suvVentajas: Price, very nice staff Desventajas: Did not open until 730 so when I showed up at 715 to return the car expecting the shuttle to airport it wasn't available and I almost missed my flight waiting on taxi. Even though they are listed as Calgary airport they are a 15 minute ride from the passenger side. They also had trouble accepting my American car insurance even after directly talking to Progressive. I had previously confirmed I was covered by my policy. They just couldn't agree on the paperwork of it. Sounded like the progressive customer service was uninformed but still took an extra 30 minutes at pick up. Not really a negative but not what I expected.
Great savings with an unexpected costVentajas: New car excellent and upgraded for free
Drop off car was fairly stress free and very nice driver back to airport Desventajas: One hour to pick up car due to multiple agent issues, very unhappy with that experience.
They need to work out problems when dealing with customers and would be great rental agency.
Ventajas: The rental car was good, comfortable with a party of 4 and luggage. It was dirty on the outside, but a good ride.Desventajas: The efficiency on the pickup and drop-off was slow. There was help for the clerk, but then that that help was distracted and it seem to take longer.
Ventajas: The car was relatively new and clean enough.Desventajas: The worst check-in ever!! They insisted on my insurance policy number. This has never been required anywhere and I have traveled extensively in US and abroad. This was required in order to sell me insurance, I suppose. A gentlemen checking in at the same time was livid about the demand. He was using an Amex Platinum (?) card which he said covered 100% of any damage but they still refused.
If a policy number is to be required, it should be part of the online rental process. The local vendor for Europcar was Discount Rentals(?)
The checkin process without a waiting line was approximately 30 minutes.
Desventajas: Not really at the airport. Needs shuttle to transport.
Great car and value Ventajas: We had a newer vehicle which was very nice and a great experience. Airport pickup, help with bags and bottled water at rental site. No hassle and a much better value then the big names. Desventajas: All good.
Poor. Custumer services Ventajas: No drop off service. also didn't get the car i reserved never agine ism going get to rent ftom Hurtz Desventajas: No custmor service
Desventajas: $25 per day extra charge for snow tires in “snow country” was ridiculous.
Desventajas: No Winter tires as standard
Excellent serviceVentajas: The people there were very chill and professional as well as quick and to the point . Desventajas: I don’t have anything bad to say which is a rarity.
It's winter in Calgary Ventajas: Good car. Very fuel efficient, they upgraded it.Desventajas: The rental was not actually at the airport, it was off site ( very misleading) There was no shuttle to the rental site and the attendant suggested it would be a short $15-20 ride in a cab. It was $35.
It had snowed in Calgary and this car with Saskatchewan plates did not have snow tires. I almost got stuck multiple times.
The car did not have an ice/ snow scraper in the car to clean the windows either.
Hertz poor customer serviceDesventajas: Store was closed when i got there. called customer service and was hung up 3 times. no help at all
Ventajas: Incredible price!Desventajas: Engine check light came on. However, luckily I was in a town with a Hertz dealer when it happened and they were able to exchange to car without too much hassle
Desventajas: Extra key couldn't be removed from the key ring thereby having an extra key meaningless. Also, additional drivers incur an extra cost
Desventajas: Extra fee for additional driver
NE location needs attentionDesventajas: It was the worst experience with Hertz so far... Car was not clean and it was not full. Terrible experience, dirty location and it seems like they are not enjoying their job.
Ventajas: the car was good and the performance was acceptable
but it was a little bit dirtyDesventajas: there is extra fee that did not be mentioned when we were renting the car
and the car rental server said i can use another card to pay the fee but at the end they automatically used the original card without telling me and only gave me the receipt
Their words are different from what they do
and I hate this
Ventajas: Price. Quick pick up and drop off.Desventajas: Charge for additional driver, no drop off option on holidays.
Ventajas: Very good customer service, flexible hours, cheap. Desventajas: Nothing to say!!
Great price watch out for feesVentajas: Car was $200 for a week. And they gave us a slight upgrade with gps.Desventajas: When I went to pay i was charged for roadside assistance and insurance which I was not asked to purchase which doubled the cost of the rental. I had to work with their management to take the charges off. Had I not had the time I would have had to call and fight on the phone. Be aware of those before leaving with car.
Ventajas: Muy buen servicio al cliente, horario flexible, barato.Desventajas: Nada que decir!!
Good customer serviceVentajas: Nice vehicle that is well maintained, Not great on fuel, they gave me a choice between make and model of available SUVDesventajas: Would like to see more SUV available at airport location, it cost 40 dollars for a cab to this location for the vehicle of my choice
Better than expected!Ventajas: The process was fast and easy. The vehicle was much better than I expected it to be. It was so good, I was considering purchasing a VW Golf myself. Thoroughly impressed!Desventajas: Nothing.
Winter needs winter tiresVentajas: Simply I got stuck in a normal street because of the tires so I didn’t enjoy my rent at allDesventajas: Tires
Ventajas: Snow tires are not included, you must pay extra, even if the city has snow most of the year.
Thrifty in CanadaVentajas: Good customer service in airport; car pickup and drop off on site in Edmonton and Calgary airports.
Desventajas: No where in the reservation process was I told that Thrifty is part of Hertz and they were operating in a Hertz location. Besides that, it was poorly signed at the location
No help from airport rental deskVentajas: Vehicle was good for our needs, but was not clean.Desventajas: Upon arrival at the airport rental desk we were told our rental cars were at two different locations in Calgary. We asked how we were supposed to get there and we're told "I don't know" (and apparently didn't care). Ended up renting two shuttles to move a total of eight people and luggage to the different locations where, in all honesty, staff was much better at customer service. Paid extra money for drop off at the airport rather than going through the hassle of getting transportation to the airport from the original pick up location. Be sure your pick up location is where you want it to be! Two mini vans were rented and were adequate.
Calgary Thrifty - mehVentajas: Check out was pretty easy.
Check in was easy.
Location of rentals is good.
Desventajas: A little extreme in pushing insurance.
Vehicle exterior wasn't clean.
Vehicle exterior had multiple, obvious scratches (even under the dirt).
Vehicle interior was moderately clean.
There wasn't a "check out" process where I could go over the vehicle with someone. I ended up calling the 800 number and reporting issues that way.
Ventajas: Great value and convenience!
Ventajas: Great rates, nice people at counter.
Ventajas: Clean and comfortable.Desventajas: I was charged almost double the price I was told I would pay and I have not received a receipt or any kind of cost breakdown. Dropoff seemed unprofessional and again no receipt was given.
Unsafe vehicle, thrifty refused to help Ventajas: Terrible vehicle that wouldn't drive with even a light dusting of snow. We had to abandon the vehicle for almost our entire trip and Thrifty refused to help or give us a car with proper tires for the city and season we were visiting. Charging extra in order to trade in for a safe car that we could actually drive is unacceptable. I was also seven months pregnant.