Opiniones recientes
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2,0
Desventajas: Pretty incompetent reservation staff. I asked for a 2 day reservation based on an online price. Unknown to me, the contract was made for a single day at more than 3 times the price. extremely bad communication. The goal seems to be to make a quick buck by miscommunication and rushing the customer.
Opinión de
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2,0
Awful
Desventajas: There were no cars available when I arrived for my 3:00 pm reservation. I was told I could be put on a waiting list and "sorry for the inconvenience". This is unacceptable. They didn't help me find another car. I had to call another company. Never again!
Opinión de
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2,0
Ventajas: Nothing
Desventajas: Even though we had a confirmation number there was no car for us when we got to the rental facility. No one tried to help us track a car down or figure out another option.
Opinión de
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2,0
Desventajas: They didn’t have any cars I lost a client
Opinión de
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2,0
Car required an oil change
Desventajas: Car required an oil change per dashboard alert. When I raised this to customer service, she became belligerant and told me I would need to pay extra if I wanted a car that was up to date.
Opinión de
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3,2
Desventajas: One tire is almost flat.. had to stop in cold and snow for tire pressure.. car is not clean.. it has trash from previous customers.. nobody from AVIS attends phone call.. it goes straight to custo.er care.. AVIS employee at the counter in Newport mall, Newjersey is speaking over his personal phone when we went to pickup the car.. he does not have minimum sense to hang up the call and speak to customers. It is a bitter experience
Opinión de
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5,2
Mixed bag
Ventajas: The staff was nice, and helpful. However, they seemed unwilling to override Avis' greedy policies.
Desventajas: 1) First car didn't start/work. 2) By the time I collected second car, it was 9:20PM, yet they didn't change my contract from 8:30PM. Therefore if I hadn't decided to keep car one more day, I would have been charged $30 for an hour of extra rental, for exceeding Avi' ridiculously short 20-min (!!) grace period. That grace period is especially ridiculous where one has to park in garage and then walk to a distant rental counter.
Opinión de
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8,0
Pretty Good. Recommend overnight drop off box.
Ventajas: Garage is close for residents in Jersey City who do not have a car. Garage has Saturday and Sunday hours for those who only want the car for a day over the weekend.
Desventajas: No overnight drop off box. So if you return the car overnight, you still have to show up at the rental center the next morning to return you car.
Opinión de
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9,2
Great unless there is a problem
Ventajas: The car was fine, and checking in and out was a quick and simple process.
Desventajas: Within 2 hours of returning the car, we realized that we had left a pair of sunglasses behind. I called the location repeatedly around 8pm (it was scheduled to be open until 9:30), but noone answered. Called Avis 3 more times - the first agent told me to call back and hit the #5 for lost and found - it didn't work. The 2nd agent put me through to customer service - which was closed. The 3rd agent told me there was nothing we could do before the next day. Then I tried to fill out an online report - which only listed Newark Airport for a location in New Jersey, when we had not picked up the car at the airport. It would not let me leave the field blank, and so I couldn't file an online report. Quite a frustrating experience, for a rather mundane (and common?) problem.
Opinión de
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7,2
Convenient Location for Jersey City
Ventajas: It was convenient to not have to go to Newark airport to rent a car. And relatively inexpensive compared to taxi prices.
Desventajas: Trying to find the check in location because it was located inside mall and no one was answering the phone when I called to clarify.
Opinión de
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8,8
Desventajas: Very convenient
Opinión de
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7,6
Ventajas: Its nice to have a local car rental agency with extended hours, especially for a Saturday car return.
Desventajas: The interior had some residue from the previous rental and the windshield fluid was low. Detailing of car should be reviewed and approved before next rental.
Opinión de
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9,2
Great unless there is a problem
Ventajas: The car was fine, and checking in and out was a quick and simple process.
Desventajas: Within 2 hours of returning the car, we realized that we had left a pair of sunglasses behind. I called the location repeatedly around 8pm (it was scheduled to be open until 9:30), but noone answered. Called Avis 3 more times - the first agent told me to call back and hit the #5 for lost and found - it didn't work. The 2nd agent put me through to customer service - which was closed. The 3rd agent told me there was nothing we could do before the next day. Then I tried to fill out an online report - which only listed Newark Airport for a location in New Jersey, when we had not picked up the car at the airport. It would not let me leave the field blank, and so I couldn't file an online report. Quite a frustrating experience, for a rather mundane (and common?) problem.
Opinión de
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8,8
Desventajas: Very convenient
Opinión de
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8,0
Pretty Good. Recommend overnight drop off box.
Ventajas: Garage is close for residents in Jersey City who do not have a car. Garage has Saturday and Sunday hours for those who only want the car for a day over the weekend.
Desventajas: No overnight drop off box. So if you return the car overnight, you still have to show up at the rental center the next morning to return you car.
Opinión de
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7,2
Convenient Location for Jersey City
Ventajas: It was convenient to not have to go to Newark airport to rent a car. And relatively inexpensive compared to taxi prices.
Desventajas: Trying to find the check in location because it was located inside mall and no one was answering the phone when I called to clarify.
Opinión de
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7,6
Ventajas: Its nice to have a local car rental agency with extended hours, especially for a Saturday car return.
Desventajas: The interior had some residue from the previous rental and the windshield fluid was low. Detailing of car should be reviewed and approved before next rental.
Opinión de
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2,0
Desventajas: Pretty incompetent reservation staff. I asked for a 2 day reservation based on an online price. Unknown to me, the contract was made for a single day at more than 3 times the price. extremely bad communication. The goal seems to be to make a quick buck by miscommunication and rushing the customer.
Opinión de
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2,0
Awful
Desventajas: There were no cars available when I arrived for my 3:00 pm reservation. I was told I could be put on a waiting list and "sorry for the inconvenience". This is unacceptable. They didn't help me find another car. I had to call another company. Never again!
Opinión de
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2,0
Ventajas: Nothing
Desventajas: Even though we had a confirmation number there was no car for us when we got to the rental facility. No one tried to help us track a car down or figure out another option.
Opinión de
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2,0
Desventajas: They didn’t have any cars I lost a client
Opinión de
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2,0
Car required an oil change
Desventajas: Car required an oil change per dashboard alert. When I raised this to customer service, she became belligerant and told me I would need to pay extra if I wanted a car that was up to date.
Opinión de
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3,2
Desventajas: One tire is almost flat.. had to stop in cold and snow for tire pressure.. car is not clean.. it has trash from previous customers.. nobody from AVIS attends phone call.. it goes straight to custo.er care.. AVIS employee at the counter in Newport mall, Newjersey is speaking over his personal phone when we went to pickup the car.. he does not have minimum sense to hang up the call and speak to customers. It is a bitter experience
Opinión de
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5,2
Mixed bag
Ventajas: The staff was nice, and helpful. However, they seemed unwilling to override Avis' greedy policies.
Desventajas: 1) First car didn't start/work. 2) By the time I collected second car, it was 9:20PM, yet they didn't change my contract from 8:30PM. Therefore if I hadn't decided to keep car one more day, I would have been charged $30 for an hour of extra rental, for exceeding Avi' ridiculously short 20-min (!!) grace period. That grace period is especially ridiculous where one has to park in garage and then walk to a distant rental counter.
Opinión de
