Ventajas: Upgraded car.Desventajas: Car was no smoking but reeked of cigarette smoke :(
Desventajas: I needed a little more help when I returned my car
Chatt rentalVentajas: The price and quality of the car was goodi.Desventajas: I did not like that my non-smoking car was smoky.
Ventajas: easy,fast,good price, excellent employers, amazing cars
thank you all
Windshield wipersVentajas: Overall, 99% was excellent. Thank you.Desventajas: I hit a heavy rain on my way home to Memphis. The windshield wipers were horrible. I recommend either replacing them more frequently or applying RainX to the windshield. Ensuring the safety of your driver should be a priority.
Great service. Not so clean carVentajas: Service and price was great. Desventajas: Was a pretty bad odor coming from the trunk. Sprayed twice with frebreeze and still was bad. Someone should have caught a smell that bad before renting the car!!
Ventajas: The easiest rental companies we have dealt with.
Good DealVentajas: Ended up with a nice, comfortable vehicle with all the bells and whistles.Desventajas: They had originally given me a with a warning light on. After I insisted that the sales person sign something releasing me and stating that she told me that the vehicle was okay to drive, she decided to give me an upgrade instead.
Reasonable dealVentajas: Price, economy, no hassle.Desventajas: Price
Ventajas: The niceness of the vehicle that we rented. Desventajas: The price was a little steep for just having the car under 24 hrs,
Ventajas: Coche mejorado.Desventajas: Coche de no fumadores, pero apestaba a humo de tabaco:
Desventajas: Necesitaba un poco más de ayuda, cuando regresé a mi coche
A fun rideVentajas: Booked an economy sedan, but when we got there, the desk agent asked whether we'd like a convertible VW bug instead for the same price. It was a fun ride up through TN and VA to Washington, DC, in our tomato-soup red bug!Desventajas: Perhaps because it had just come in, the car wasn't cleaned before we got it. The previous renter had obviously taken it to the beach, because there was sand on the floors, in the seat crevices, in the glove box, etc. Also, it would have been handy to have a copy of the car manual, as we had to figure out for ourselves which buttons worked the convertible roof and such. Finally, it was disappointing that the car had no USB ports, so we had no good way to listen to our devices or keep them charged during a 10-hour ride.
JeepVentajas: The service was friendly, helpful, and efficient. Desventajas: The rear wiper didn't work.
Ventajas: The car was nice, and the process was very simple.
Ventajas: Price was good until I added CDW and it went up by 250%.
Desventajas: When I arrived to pick up the car, I was told they didn't have a car for me and it would be available until 1pm if it was brought back. When I called Customer Service, I was told to go to the air port and they would have a car for me there When I arrived there, they told me I wasn't scheduled to pick up the car until 3pm. They were wanting me to wait 3 hrs. for the car I reserved for 12pm. Then when all was said and done, I had to pay $40.00 more than the original price in order to get the car at the time I originally scheduled it for. POOR Service all around. The man in Chattanooga was HORRIBLE!!! He called at 11:30 to inform me the car wasn't going to be there. I asked why he didn't call sooner and he had no answer. HE SUCKS!! POOR additude!!!@
Couldn't have asked for a better rideVentajas: The car was fully loaded, and drove like a dream!
Ventajas: The reason for 3 star's, No cruise control and it hit bumps like a Sherman tank.... other then that, the rest was ok.....
Desventajas: The Budget/Avis employee arrived late (I was there at 10 til 8 that morning)
She spoke so loudly everyone behind me knew my business
Car was dirty
Borrowed car for three hoursVentajas: Renting and returning the car went fine. The car was decent. The attendant at the return was very thorough and friendly.Desventajas: The cost of my short three hour or so one way rental to Knoxville was around $50. That was a bit much. $30 would have been better. Also, I think the car had an alignment issue and the driver door creaked when opened, as though some part of the frame might break.
JeepVentajas: El servicio era amable, servicial y eficiente.Desventajas: El limpiaparabrisas trasero no funcionaba.
Ventajas: El coche estaba muy bien, y el proceso fue muy simple.
No podría haber pedido un mejor viajeVentajas: El coche estaba completamente llena, y fuimos como un sueño!
Never made it to my car Ventajas: Not applicable. I flew into Chattanooga Airport to find that the rental was off- lot, which was fine. I was told that there was a shuttle that Dollar provided for customers. I waited for a little bit, as I was told that it came around. After 20 minutes, I began to call the rental. I tried calling for 25 minutes and NO ONE answered the phone. It was getting late and I ended up having to use a different company. I ended up getting charged way more. I am extremely disappointed with Dollar and the inconvenience caused. I can no longer recommend or use. Desventajas: ot applicable. I flew into Chattanooga Airport to find that the rental was off- lot, which was fine. I was told that there was a shuttle that Dollar provided for customers. I waited for a little bit, as I was told that it came around. After 20 minutes, I began to call the rental. I tried calling for 25 minutes and NO ONE answered the phone. It was getting late and I ended up having to use a different company. I ended up getting charged way more. I am extremely disappointed with Dollar and the inconvenience caused. I can no longer recommend or use.
Desventajas: Kayak quoted me $23, ended up paying over $60 at Dollar. I reserved an economy car as I was wanting something good on gas and was given a Jeep SUV. Not at all what I was expecting! Should have gone to Enterprise!
Will not rent from Dollar.Ventajas: Did not rent.Desventajas: When we arrived at Dollar they informed us of several new charges... a charge for using a debit card, which was a Visa card and considered a major credit card. Most companies just hold a deposit on your card - they wanted to charge us additional fees per day. Also, they wanted to charge us additional fees for traveling to Indiana.. we had a reservation with unlimited miles and did not know about extra charges to additional states. So what was supposed to be a $38 rental turned into $99 in a matter of minutes. They also had to speak personally to our insurance agent (never had to do this before). We ended up not renting the car and driving our own vehicle which cost us 2 hours of driving time going back and forth to the rental company. I think the change was due to high demand on rentals for that weekend with several festivals going on in the area - they could get more for the vehicle with other rentals. Will not book rental cars through Dollar again.
Desventajas: The Dollar Rent A Car is located offsite at the airport. They are the only company, or so it appeared, that was like this. The other companies have their rental windows right next to baggage claim and the rental cars not too far outside the door. Walking around, it was confusing and not easy to understand where you were suppose to connect. The signage telling you to call them for a shuttle blends in with other airport advertising.
Once you call for a shuttle you have to wait outside for 10 minutes and wait for the shuttle, take the 5 minute drive to the car rental place. I arrived at 11 :15 p.m. Their lot was dark and it didn't feel real safe. The car was OK. It was clean and it ran, but the overall hassle of not being at the airport would have made me pay a little extra for convenience.
kayak this is on youVentajas: NothingDesventajas: Flying into CHA why would you present any rental cars not at the airport. I had no way to contact them and wound up getting a car from the Hertz counter. I'll never use Kayak again.
Ventajas: Service was great and fast!
Ventajas: The price was fabulous.
The personnel were nice and gracious.
The car was economical on gas.
The shuttle driver was prompt both times.
The cruise control worked properly.
The car was relatively clean.Desventajas: The air conditioner did not work. It would only cool on the Maxair setting. It took me quite a while to figure this out.
It was off airport. I had to take a shuttle back and forth.
I had to inspect the car myself for any damage caused by the previous driver. An employee had not come to work for this shift, so it was left all to only 1 nice man to do both of their work.
I paid for a Toyota Corolla. I received a tiny car with 4 doors.
I was not instructed how to find any controls. I think it was a red escort. When I was getting on the highway, I noticed there were no lights, and I had to pull over and read the manual in the glove compartment. The wiper on the rear window was on, and I did not know how to turn it off. I had difficulty turning on and off the interior lights.
Chattanooga Rental Ventajas: The staff was very friendly, helpful, very professional and patient. Desventajas: Our rental smelled like cigarette smoke and when brought to the attention of the staff, a new rental was not offered. I had to buy my own air freshener to try to cover up the smell.
Desventajas: They did not have a rental car for me, despite my reservation. Had to pay much more at another company.
The way this location is run- sucksVentajas: the vehicle was niceDesventajas: attitude of workers
only one person at the desk, so the wait coming and going was very long
had to pay to park our car in their lot for "safe keeping" which only took away the low price of the rental when you tack on $7 extra dollars a day to park
place was dirty and unorganized
Ventajas: PriceDesventajas: Rental was off site, would be nice to know this
Ventajas: Car was nice. They gave me good deal because of problems......Desventajas: Waited forever for the shuttle from airport. Other customers gave up.Then when I got to the facility there were no cars. Thankfully one was returned, clean and full of gas right then.
Ventajas: Allowed a oneway drop off at Knoxville when travel plans had to change. Desventajas: The enterprise location made me take a $17 dollar taxi to the second location located a very short distance from airport. It was my mistake in original booking but they made no effort to assist me other than informing me that I was at the "wrong" location.
Enterprise cancels reservation - and makes a new one for 4x original!!Desventajas: A cancelled reservation because of late arrival.
Desventajas: When I got there, they did not have a car for me and would not have a car for me. Said I booked it online, so was not their problem. I was on a very tight time schedule and the delay of having to find another car ended up causing me to miss a flight that evening. An interesting chain of events.
Ventajas: the vehicle
Desventajas: the vehicle had stuff in it from another renter.also it took 30 min to get help when i returned vehicle.
Excellent service and valueVentajas: I rented a full-size vehicle for an exhaustive month long trip out west. I shopped around for several months before deciding on the Enterprise Lee Hwy location for my rental. They beat all their competitors in both the Nashville and Chattanooga markets.
When I arrived, Robert was the person who handled my rental. He was excellent in both customer service and knowledge of the rental procedures. I chose a Hyundai Sonata and couldn't have been more pleased with the car's performance and comfort.
Thank you Enterprise and especially the Lee Hwy Chattanooga location for an excellent experience. I will definitely rent from you again.Desventajas: Nothing, everything was great.
Excellent customer service (Brentwood, CA)Ventajas: The agency in Brentwood in particular has an amazing group. Q called and said i can pick up the rental end of day, the day before im booked for, no extra charge, and so i did...easy, smooth, transaction. When it was time to drop off, i didnt have a way to get back home, so i called and, voila they have a drop off service AND a 30 min grace period which i really needed as i was running a lil late. Exceptional!! Thank you for your awesome service!Desventajas: So far, nothing!
Ventajas: The car had plenty of leg room in the back, and trunk space was sufficient for 2 small suitcases and 3 travel bags. Air conditioning worked great. No problems during our trip. No hassle at time of return. Would rent again.
Ventajas: Michael was helpful and gave me a free upgrade.
Desventajas: Enterprise wanted over double the price to rent a car at the airport. So. Had to rent a car from an office 7 miles from the airport, luckily I had a ride to get there.
Great experience Ventajas: Great gas MPG, reliable cars!Desventajas: The cigarette smell - but it went away when the air-conditioner was on!
CleanVentajas: Vehicle was clean and in good condition. Desventajas: The person assisting with the transaction lied to me. I left my wallet in the vehicle. I came back to ask her if I could look inside the car soon after dropping the vehicle. She told me that the car had already been rented out for someone else. She also said that she checked the vehicle and she didn't find anything. A day later, I get a call from this branch and the person told me that they had found my wallet. I came back into the branch and the same lady was there that had assisted me earlier. She wouldn't look me in the eye. She knew she had done something wrong. But the car itself was great. My only concern was the poor customer service.
Ventajas: It was pretty much Hassel free
CHA rental Ventajas: I liked that I was able to reserve online just as I was departing ORD and the car was ready upon arrival in Chattanooga. Staff was very friendly & car was in good order.
Important information was not given initially Ventajas: Did appreciate they were understanding and willing to work with youDesventajas: No one informed me about the deposit amount until pick up
Helpful friendly staffVentajas: Service - easy drop and pick up
Ventajas: Had several choices of vans.
Curteous staff.Desventajas: No windshield washer fluid.
Zero gas. Coasted to the closest station.
1/8 of a tank would have been nice.
Still a great van....
Minivan had roachesVentajas: N/ADesventajas: The minivan had roaches in it, there was no replacement available to me in my city once the cockroaches came out of hiding that night. I could only replace it in Atlanta on my way to Florida. They charged me $50 for fuel when I dropped it off and got another van. No one told me that would happen. They only offered $50 for compensation. My 3 kids were in that car and my son and i are allergic to cockroaches. We had to wrap everything in plastic just to get to Atlanta in hopes that the bugs didnt get into our things.
Nice but priceyVentajas: Clean, easy access and nice vehicleDesventajas: First vehicle needed service, so had to swap it out. A little pricey for a one day local rental.
No help with changes due to stormsVentajas: The staff in Chattanooga was super friendly and helpful. Everything in Chattanooga was very good.Desventajas: I had to change my drop off location to Nashville because my flight out of Chattanooga was canceled due to the Irma storm. I had to pay $106 to change the return location. I had hoped they would work with me a little better than that.
What a Nightmare!Ventajas: Absolutely horrible experience.Desventajas: Got to the Hertz location and was informed I would not be able to take the car because I did not have a credit card, even though I had already made the reservation online, paid, and paid the insurance. Had to spend an hour on the phone with customer service, go to a different location, then be turned down again because of a credit check. These things need to be stated upfront on the website!!!! You need a credit card and good credit to rent a car!!
Pick up hassle and additional feesVentajas: VW Passat was clean and comfortable. Desventajas: Additional driver fee was $13+ PER DAY even for a SPOUSE! That was not made clear until we picked up the car. Both drivers had to be physically present to be included in the reservation, so that was really inconvenient for us too.
Desventajas: They didn't credit me my money and would not let me get my rental because you are supposed to be a customer of our local airport and have a plane ticket to go with purchase. None of which was stated in any of the conformation or booking for this rental car. I will never rent thru Kayak or Hertz ever again. $500 wasted.
Bad Hertz CenterVentajas: N/ADesventajas: Reservation was made 4weeks in advance. Location did not have my car ready. Delayed me 20-30 minutes on my 9 hour trip. Car was nasty dirty
The insurance Ventajas: Short wait to pickup, the Versa has great gas mileage. The people were friendly at the desk. The price was decent for what you are getting. Desventajas: Kayak will suggest you insurance through what turned out to be a 3rd party. For the record this was my first time renting a car online. It may have just been me, but I feel it should be obvious and in clear writing before you pay for insurance. I paid for the insurance online then went to the counter to pick up my car and was told that insurance was through a 3rd party and it doesn't fully cover if something happens. This was not easily accessible information and you should be notified what you are paying for, EXACTLY. Yeah there is fine writing in the DO YOU ACCEPT? form but it should be written on the same page of the signature button. If you get insurance for a rental car you need to go through whomever the supplier of the car is. I learned this through the experience. Don't give a 3rd party money for something they aren't even going to do.
Felt cheated Ventajas: Good price and car was clean and nearly newDesventajas: Paid for compact car and got an economy car no cruise control or any basic amenities. People at airport tried to blow me off when I complained, saying I must not rent many cars and the company can change classes of the rentals at their discretion.
No Problems and a Credit!Ventajas: It was ready when we arrived. Brand new Dodge Caravan, with updated features. We returned it 4 hours early and received a full day credit. Drop off was even easier than pick up. Again, we had no issues at the Thrifty Rental in Chattanooga, TN.Desventajas: The only issue was with the vehicle. The Caravan has blind spots at the back row side doors. You can watch your mirrors, yet never know a car is flanking you. You must swivel your head before changing lanes. Other than that, I almost would want to purhase a minivan!!!
Night time nightmareDesventajas: I had scheduled a smaller vehicle so that gas mileage would be good. When I got to the rental office desk, I was told that they didn't have any of the smaller vehicles so I would be getting a larger vehicle. I was then asked where I was going and when I said Maryland and Pennsylvania I was told that those states might be (I'm not sure of the exact terminology) extended mileage states. Upon checking, I was told that I would have to pay $20 a day for my 7 day rental. When I pointed out that I read that I would have unlimited mileage I was told that there was "small print" that mentioned about the extended mileage states. (This is not "unlimited mileage" and I believe it to be deceptive advertising) I was finally offered a "truck" for $10 extra per day which I declined due to gas mileage issues. I asked for my cards back, called for my ride to return and waited 30 minutes in the night air to be picked up. I scheduled a rental with another company when I got home and left the next morning without a hitch. I did tell the worker at Thrifty that I felt they would lose a lot of business with this deceptive advertising and I stand by that. I know they lost my business that night.
Inaccurate price WuoteDesventajas: When I arrived to the rental place and told them I was driving out of state they told me the price would be triple what I was quoted and it would be best to rent a different car. I ended up not renting from a Thrifty.
Ventajas: The ease of booking line and price. I had never used Kayak before but will use you in the future
Ventajas: The return lady was very niceDesventajas: Hidden fees. hundreds of documents signing away my life. Paid extra for 'extra mileage use', felt like they wanted money and nothing else.
Desventajas: The van we rented broke down 45 min after we picked it up. Called the office and they said they would send someone 2 1/2 hours later no one had showed up so I had to go pick up my boyfriend and we parked and locked the van took the keys back to the office. The manager was finally there and he said they had us a brand new mini van to exchange. The only problem was it seated 7 people and we had 8. That is why we rented a 12 passenger van. Then he told the lady to refund us for whatever we hadn't used. This is when I lost it!!! You rent us a van that breaks down 45 min after we pick it up you leave us sitting on the side of the road for 2 1/2 hours and you don't want to give us a full refund. I forgot the part about the lady in the office hung up on my boyfriend told him she could serve him better if she wasn't on the phone with him and hung up. This was our first and last experience with Thrifty. We went to enterprise and got a 12 passenger van and had wonderful service and a great trip on thanks to Thrifty. They are suppose to refund my credit card for a full refund, but another customer in the office said it took him 21 days to get his refund. Terrible experience all the way around.
Doesn't accept ALL debit cardsVentajas: The truck was well maintained and got a pretty decent deal. Desventajas: They didn't specify that not all kinds of debit cards are accepted. Even when I attempted to pay my deposit and thought I had, the rep didn't tell me the card or the payment weren't accepted. Also if you are using someone else's credit card to pay, they have to be added as a driver even if they aren't driving or even going on your trip. That is ridiculous to have to pay the additional driver daily fee for someone not even driving!
Awesome Jeep for phenomenal priceVentajas: This is the second time I've rented with them and both times I've gotten the free upgrade to brand new Jeeps! The Jeeps were immaculate and the service was very friendly.
Ventajas: Good price, friendly staff, car had nice amenities Desventajas: My car smelled like cigarette smoke, I had to wait at the airport for 10 minutes to be picked up, and I had to wait when I got to the hub to be waited on when I was first renting my car.