Opiniones recientes
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- Negativas
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2,0
Ventajas: Kayak sent offered us a "better deal" while I was booking this car. It was at an airport 20 miles away... still called Atlanta Airport. When my husband went to pick up his car after arriving in ATL (the airport symbol I used to search for the rental car), he had to wait 1 1/2 hours in line before getting to the agent's desk. He was then told- "oh no! Not another one!" All these people in line are waiting for a car also because they were booked at this other Atlanta airport. He was then charged $1016 for a two day rental. You tell me how good this deal was! Horrible! I will pursue this issue with the BBB!
Desventajas: Everything! How about even suggesting a mistake was made and maybe you should pay for a taxi to the other spot to pick up the car you already reserved and paid for. I'm sure it would not have cost him an extra $800!!!
Opinión de
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8,4
Ventajas: HERTZ staff outstanding! Booked with PRICELINE and experience with them was HORRIBLE. NEVER USE PRICELINE!!!
Opinión de
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2,8
Ventajas: Car were available
Desventajas: Price on cars were really expensive,
Opinión de
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10,0
Ventajas: Yes the staff was very friendly and super fast customer service.
Opinión de
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2,0
Desventajas: Car was never rented. It booked at in ATL Different airport than airport code I entered. When I noticed this on confirmation page, the same day I booked and paid (3 days prior to my trip) funds not returned. Now it’s over 2 weeks since I cancelled still no $ back. I do not recommend prepayment ever!
Opinión de
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2,0
Ventajas: Nothing.
Desventajas: Nowhere on the site does it clearly state that this location only serves patrons of a PRIVATEairport. My holiday weekend plans had to be canceled; as the only alternative offered by hertz was a cargo van at another location & other rental companies were sold out with such short notice.
Opinión de
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2,0
Ventajas: Nothing
Desventajas: You booked a car at the private airfield rather than Atlanta Hartsfield. If Hertz hadn’t contacted me, I never would have found it. I cancelled the reservation. I’ll never use your services again. What a scam.
Opinión de
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2,0
Ventajas: Nothing. I received an indecipherable phone message on Friday, and when I called back I could only reach a recording. I left my number but never received a call back explaining what the problem was. I could not discover how to get to the rental site, and eventually had to rent another car.
Desventajas: This transaction constituted FRAUD by Kayak. I will be taking action.
Opinión de
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6,4
Caution on Prepaying for a rental
Ventajas: easy access to rental at Peachtree DeKalb airport. Friendly and helpful staff.
Desventajas: I prepaid for my rental. First, you DO NOT get a refund if you drop your car off early. Seem backwards. A prepay would have a more likely hood of showing up. Second, at least in my case with a third party reservation, they did not collect taxes. So you may search and find the lowest rate, but need TO BE SURE IF OR IF NOT THE TAXES are included in the price. Finally, the picture show was of a Prius, I have never driven or been in one and I though I would take a risk and see if I got it. Well it turns out, they didn't rent prius from that location. Check the details.
Opinión de
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2,0
Ventajas: Nothing
Desventajas: Customer service, and condition of car.
Opinión de
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2,0
Desventajas: I prepaid for rental. When I got to location I could not pick up car cause I did not have credit card I prepaid with. I had other cards and passport. Left me on the sidewalk. I am disabled .InA city not my home. There should have been something vthey could have done. Still have not issued credit for ntñy prepaid amount
Opinión de
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2,0
Terrible service
Ventajas: Gave me a sub compact, non-hybrid instead of the midsized hybrid I paid for. Couldn’t be less helpful other than to tell me to go to The airport if I wanted an exchange. Two hours wasted time later, the car I finally exchanged it for reeked of cigarettes. They told me I could get a $10 voucher for fabreeze. all along the way I was met with bad attitudes from everyone with whom interacted. Go with another rental company.
Opinión de
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2,0
Ventajas: Kayak sent offered us a "better deal" while I was booking this car. It was at an airport 20 miles away... still called Atlanta Airport. When my husband went to pick up his car after arriving in ATL (the airport symbol I used to search for the rental car), he had to wait 1 1/2 hours in line before getting to the agent's desk. He was then told- "oh no! Not another one!" All these people in line are waiting for a car also because they were booked at this other Atlanta airport. He was then charged $1016 for a two day rental. You tell me how good this deal was! Horrible! I will pursue this issue with the BBB!
Desventajas: Everything! How about even suggesting a mistake was made and maybe you should pay for a taxi to the other spot to pick up the car you already reserved and paid for. I'm sure it would not have cost him an extra $800!!!
Opinión de
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2,8
Ventajas: Car were available
Desventajas: Price on cars were really expensive,
Opinión de
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2,0
Desventajas: Car was never rented. It booked at in ATL Different airport than airport code I entered. When I noticed this on confirmation page, the same day I booked and paid (3 days prior to my trip) funds not returned. Now it’s over 2 weeks since I cancelled still no $ back. I do not recommend prepayment ever!
Opinión de
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2,0
Ventajas: Nothing.
Desventajas: Nowhere on the site does it clearly state that this location only serves patrons of a PRIVATEairport. My holiday weekend plans had to be canceled; as the only alternative offered by hertz was a cargo van at another location & other rental companies were sold out with such short notice.
Opinión de
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2,0
Ventajas: Nothing
Desventajas: You booked a car at the private airfield rather than Atlanta Hartsfield. If Hertz hadn’t contacted me, I never would have found it. I cancelled the reservation. I’ll never use your services again. What a scam.
Opinión de
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2,0
Ventajas: Nothing. I received an indecipherable phone message on Friday, and when I called back I could only reach a recording. I left my number but never received a call back explaining what the problem was. I could not discover how to get to the rental site, and eventually had to rent another car.
Desventajas: This transaction constituted FRAUD by Kayak. I will be taking action.
Opinión de
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6,4
Caution on Prepaying for a rental
Ventajas: easy access to rental at Peachtree DeKalb airport. Friendly and helpful staff.
Desventajas: I prepaid for my rental. First, you DO NOT get a refund if you drop your car off early. Seem backwards. A prepay would have a more likely hood of showing up. Second, at least in my case with a third party reservation, they did not collect taxes. So you may search and find the lowest rate, but need TO BE SURE IF OR IF NOT THE TAXES are included in the price. Finally, the picture show was of a Prius, I have never driven or been in one and I though I would take a risk and see if I got it. Well it turns out, they didn't rent prius from that location. Check the details.
Opinión de
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2,0
Ventajas: Nothing
Desventajas: Customer service, and condition of car.
Opinión de
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2,0
Desventajas: I prepaid for rental. When I got to location I could not pick up car cause I did not have credit card I prepaid with. I had other cards and passport. Left me on the sidewalk. I am disabled .InA city not my home. There should have been something vthey could have done. Still have not issued credit for ntñy prepaid amount
Opinión de
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2,0
Terrible service
Ventajas: Gave me a sub compact, non-hybrid instead of the midsized hybrid I paid for. Couldn’t be less helpful other than to tell me to go to The airport if I wanted an exchange. Two hours wasted time later, the car I finally exchanged it for reeked of cigarettes. They told me I could get a $10 voucher for fabreeze. all along the way I was met with bad attitudes from everyone with whom interacted. Go with another rental company.
Opinión de
