Coches de alquiler en Canton

Confirmed reservation, no car

Desventajas: Made a reservation the evening before. Show up at scheduled pick up time at 10am and informed that my reservation is there but there are no cars available. Was told they might have a car around 2pm but I should call a different branch to see if they have cars. Called the other branch, was told they don't have cars until 1pm. So I asked the original branch employee if I can just come back at 2pm and pick up a car here, I was told people with higher priority than me have reserved cars already for today. I asked if there is no way for me to get a car here today and if I should make other arrangements and was told they were trying to get more cars brought in from Atlanta but the earliest they would get them is at 3:30pm. At this point I was ready to leave, not knowing if I need to make other arrangements, or if I will get a car that day. Luckily, somebody decided to drop off their car right as I was leaving and the employee waved me down not to leave yet. I ended up getting their car right then, but it wasn't washed on the outside. The car was great overall. Making a reservation and then not having a car is extremely inconvenient due to the costs of traveling back and forth from the rental place for nothing. If cars are not available, do not offer me a car online and take my reservation.

Issues with pickup

Ventajas: 1) I was happy to be able to rent car the afternoon before for the next morning. 2) Though there was an issue with pickup due to system being down, I appreciated that owner/operator letting me take car after taking picture of my license and credit card for input into system once it was back up again, so I could get on my way. He also provided me free upgrade for the inconvenience and let me choose the car I wanted, which I also appreciated.

Desventajas: Pickup was at 8:00am and rental office scheduled to open at 8:00am. However, even though he had been there since 7:00am, the owner operator/president didn't open doors until 8:40am since system was not functioning properly due to storm the night before. We had talked to him at 8:05am on phone and asked if he could at least open the doors to let us sit inside since it was cold (there were two parties waiting); he said he would but didn't until over a half hour later after we had called him again.