Casa Corazón

Ubicación en un sitio tranquilo apartado del pueblo.

Un fraude absoluto en la habitación entre lo que te venden y lo qur te encuestras. El baño estaba a medias entre habitación y cuarto separado, no había grifo como tal sino una tubería que salía de la pared, la cama está sobre cemento, no tenía aire acondicionado, no tenía armario sino una barita pequeña a la entrada de la habitación. Esto en relación con su precio abonado, mas de 80 euros la noche es vergonzoso. A propósito, no admiten cancelación gratuita en ningún momento y con esto ganan dinero, pues personas como nosotras nos marchamos del sitio en busca de otro sitio aun asumiendo riesgo dd perderlo. El chico de la recepción nos dijo que nos lo devolverían y fue mentira. ¡No tenéis vergüenza!

NOTHING. Even the dock to the lagun is not private, noisy, not romantic at All. RUN FROM THIS PLACE.

- Price : OVERPRICED. You can find a better place in front of the lagun even less expensive. - Dirty room : dead mosquitos on bed, dirty sheets, - Odours : unpleasant smell (sewer backup) - Noise : not soundproof - Dock to lagun : not private at all. LOT OF CHILDRENS not from the hotel playing and making lot of noises DON’T recommend at all. Not rest, disgusting, not nice people. Employees do not speak English. Bacalar is a great and romantic place but staying at this hotel is totally out of what we expected.

The location and lagoon palapas were nice to hang out in.

This hotel literally offers the bare minimum. No A/C, which is not notes anywhere online. Our toilet had NO SEAT. Our door frame was hanging by one nail. Cute place but very neglected.

The room doesn’t have AC and rooms service as well

When we arrived we didn't have pillow covers which for ours they told us would be coming but then ended up with excuse of just have a few laundry service in all Bacalar for all hotels Also the pillows were all broken and excuse was they were washed and rooms on first floor as you pay more have better pillows As well internet would not work in room unless the give U a secret passcode which the ladies are not supposed to give you English was not really spoken Excuses over excuses They take advantage of lovely location but price not worth money

The location is pretty good.

The place is nothing like what is advertised. The rooms are below average but charged at above average. There is mould and cracks in the walls, the curtains, pillows and sheets were dirty. The floor was so dirty that your feet turn black from walking around. One of our friends found a worm in the yoghurt they gave for breakfast. There is nothing available on site including no drinking water. The bathrooms are terribly designed. Every bad review that has been provided by other guests is all true. It is a hostel disguised as a hotel. We ended up leaving after a night and booking somewhere else and getting a refund.