Opiniones recientes
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4,4
Ventajas: The car was pretty clean. The drop off was easy
Desventajas: I had to wait over 30 mins to get someone to help me. They only had 1 car I could choose from and the car I got sucked
Opinión de
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7,6
Friendly but....
Ventajas: Staff was very friendly and made a switch in vehicles on a moments notice for us to a more acceptable vehicle. The second vehicle was a pleasant and welcome surprise.
Desventajas: We had a reservation for a "Mid-sized" SUV for 0700. We got there 15 minutes late, waited in line for 5 minutes (no problem), and then had to wait for 5 minutes while they cleaned the car!!! I guess the reservation did not mean much as far as time. The more important issue was that they assigned us a Chevy Trak - which is a very small SUV. I don't know how anyone could remotely consider it a "mid-sized SUV." To their credit they switched us to a Nissan Rogue - which was a very nice "mid-sized SUV."
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2,0
Dissappointed
Desventajas: I arrived for pick up only to learn the office closed at the time of the prepaid reservation. How can a reservation be approved for a time when they are not available and no mention is made when the money is charged??? The rep was incredibly short and provided no assistance. Though the office was open and the computers still one, she stated that her system was down and I was late for my vehicle pick up. I requested to pick up the car on their next business day and she stated the reservation was lost. All about business and taking your money. No concern for the mistake made on their end for allowing the reservation and making no correction/mention when the money was charged. There were 3 other customers there receiving support, but somehow while my car should've been ready for pick up, I was denied. Will never rent from Hertz again.
Opinión de
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6,4
Understaffed Office
Ventajas: Car was comfortable and spacious for a family ski trip.
Desventajas: The Walnut Creek location was understaffed on Saturday morning for both my pickup and return. Waiting 30 minutes for reserves car pickup is not acceptable. When I turned the car in, they needed to use My car to drop someone else off (who had been waiting at least 20 minutes for a one mile ride) and didn’t bother to close out my contract! I didn’t realize this until I received another credit card charge the next day and called the National Hertz number. Please staff the location appropriately so your customers don’t have a very poor customer service experience.
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10,0
Great service
Ventajas: Was all good and very well explained
Desventajas: N/A
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5,6
Non-working hertz support
Ventajas: The car itself was fine; only minor things: I expected that full-size car in the US would have had navigation, parking assistant and climate control, but it had only AC and B/W screen.
Desventajas: There was a big misunderstanding with Hertz support. From their rental terms & conditions it is said that in California Hertz will provide statutory minimum liability insurance for international customers, but at the counter and 6-7 different people in support couldn't help me with that. I didn't understand the difference between the minimum insurance and LIS (liability insurance supplement) and I was really disappointed that they could not provide me the promised insurance. I thought I didn't have insurance at all, tried to buy it from third-party insurance companies (with no success), called American friends for help etc. It seems like their support cannot work with non-typical cases. In the end, it went fine (thankfully, I didn't need insurance), but for few days I was really angry and dissatisfied and didn't know what to do.
Opinión de
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4,8
Terrible rental experience!!!
Desventajas: 1. Car wasn't ready when I arrived. I was told that I would have to wait for the vehicle to be brought from another city. I waited 30 minutes or so and still nothing. The lady called and asked what is going on with the rental and she told me that "the drivers are old so they are taking a bit longer to arrive". That was inappropriate and unnecessary. 2. I rented the vehicle for 4 days but was charged an extra day fee and a late hour fee for returning the vehicle 2 hours late. When i spoke with the clerk she said "sorry I'm new here and there's nothing i can do, but you can call customer service. I sat on the phone waiting for customer service for 30 minutes without being answered. So, there goes half of my deposit, and customer service obviously doesn't care about answering their calls. The level of unprofessional-ism during this experience is unbelievable. i would love someone to contact me regarding this experience because who has 30mins+ just to sit waiting to be heard by customer service?
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10,0
Hertz is awesome
Ventajas: The whole experience
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10,0
Friendly Staff
Ventajas: The staff at the Walnut Creek office were extremely helpful. Customer service is very important to me.
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9,6
Hertz
Ventajas: Helpful staff at location. Car was great & got good mileage
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2,0
"Didn't have a vehicle ready"
Ventajas: Nothing. They were terrible.
Desventajas: I made my car reservation 3 months in advance with Hertz. The day before my pick-up day, Hertz called to say they didn't have a car ready. How do you not have a vehicle ready when I made my reservation SO far in advance? They called me again the morning of my pickup day because the car was still not ready. I ended up frantically calling other local car rental agencies and Enterprise came to my rescue. Not only did they have a car for me but I was offered a ride from home. I cancelled my reservation with Hertz and will NEVER give them my business again. #teamenterprise
Opinión de
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4,0
not friendly
Ventajas: location worked for what i needed
Desventajas: the person supervising was not super clear or helpful with me and was defensive, blaming me for the car not being ready at 1:30 when my reservation was at 12:30! the car was smaller than what i had expected (and confirmed on phone) i had a screen grab of a chat i showed saying i didn't order a subcompact yet i got a yaris which i think is a subcompact. she said i would need to pay more to upgrade to bigger car the car had a problem when turning the wheels that made a noise, was hard to accelerate entering freeways and the tire sensor light went on early yesterday am when i was in the middle of nowhere on my way back to return the car. i did not cause any of theses problems - i only drove it back and forth for a local visit and did not put more than 100 miles on car and was in paved roads...
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10,0
Great service
Ventajas: Was all good and very well explained
Desventajas: N/A
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10,0
Hertz is awesome
Ventajas: The whole experience
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10,0
Friendly Staff
Ventajas: The staff at the Walnut Creek office were extremely helpful. Customer service is very important to me.
Opinión de
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9,6
Hertz
Ventajas: Helpful staff at location. Car was great & got good mileage
Opinión de
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4,4
Ventajas: The car was pretty clean. The drop off was easy
Desventajas: I had to wait over 30 mins to get someone to help me. They only had 1 car I could choose from and the car I got sucked
Opinión de
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2,0
Dissappointed
Desventajas: I arrived for pick up only to learn the office closed at the time of the prepaid reservation. How can a reservation be approved for a time when they are not available and no mention is made when the money is charged??? The rep was incredibly short and provided no assistance. Though the office was open and the computers still one, she stated that her system was down and I was late for my vehicle pick up. I requested to pick up the car on their next business day and she stated the reservation was lost. All about business and taking your money. No concern for the mistake made on their end for allowing the reservation and making no correction/mention when the money was charged. There were 3 other customers there receiving support, but somehow while my car should've been ready for pick up, I was denied. Will never rent from Hertz again.
Opinión de
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6,4
Understaffed Office
Ventajas: Car was comfortable and spacious for a family ski trip.
Desventajas: The Walnut Creek location was understaffed on Saturday morning for both my pickup and return. Waiting 30 minutes for reserves car pickup is not acceptable. When I turned the car in, they needed to use My car to drop someone else off (who had been waiting at least 20 minutes for a one mile ride) and didn’t bother to close out my contract! I didn’t realize this until I received another credit card charge the next day and called the National Hertz number. Please staff the location appropriately so your customers don’t have a very poor customer service experience.
Opinión de
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5,6
Non-working hertz support
Ventajas: The car itself was fine; only minor things: I expected that full-size car in the US would have had navigation, parking assistant and climate control, but it had only AC and B/W screen.
Desventajas: There was a big misunderstanding with Hertz support. From their rental terms & conditions it is said that in California Hertz will provide statutory minimum liability insurance for international customers, but at the counter and 6-7 different people in support couldn't help me with that. I didn't understand the difference between the minimum insurance and LIS (liability insurance supplement) and I was really disappointed that they could not provide me the promised insurance. I thought I didn't have insurance at all, tried to buy it from third-party insurance companies (with no success), called American friends for help etc. It seems like their support cannot work with non-typical cases. In the end, it went fine (thankfully, I didn't need insurance), but for few days I was really angry and dissatisfied and didn't know what to do.
Opinión de
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4,8
Terrible rental experience!!!
Desventajas: 1. Car wasn't ready when I arrived. I was told that I would have to wait for the vehicle to be brought from another city. I waited 30 minutes or so and still nothing. The lady called and asked what is going on with the rental and she told me that "the drivers are old so they are taking a bit longer to arrive". That was inappropriate and unnecessary. 2. I rented the vehicle for 4 days but was charged an extra day fee and a late hour fee for returning the vehicle 2 hours late. When i spoke with the clerk she said "sorry I'm new here and there's nothing i can do, but you can call customer service. I sat on the phone waiting for customer service for 30 minutes without being answered. So, there goes half of my deposit, and customer service obviously doesn't care about answering their calls. The level of unprofessional-ism during this experience is unbelievable. i would love someone to contact me regarding this experience because who has 30mins+ just to sit waiting to be heard by customer service?
Opinión de
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2,0
"Didn't have a vehicle ready"
Ventajas: Nothing. They were terrible.
Desventajas: I made my car reservation 3 months in advance with Hertz. The day before my pick-up day, Hertz called to say they didn't have a car ready. How do you not have a vehicle ready when I made my reservation SO far in advance? They called me again the morning of my pickup day because the car was still not ready. I ended up frantically calling other local car rental agencies and Enterprise came to my rescue. Not only did they have a car for me but I was offered a ride from home. I cancelled my reservation with Hertz and will NEVER give them my business again. #teamenterprise
Opinión de
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4,0
not friendly
Ventajas: location worked for what i needed
Desventajas: the person supervising was not super clear or helpful with me and was defensive, blaming me for the car not being ready at 1:30 when my reservation was at 12:30! the car was smaller than what i had expected (and confirmed on phone) i had a screen grab of a chat i showed saying i didn't order a subcompact yet i got a yaris which i think is a subcompact. she said i would need to pay more to upgrade to bigger car the car had a problem when turning the wheels that made a noise, was hard to accelerate entering freeways and the tire sensor light went on early yesterday am when i was in the middle of nowhere on my way back to return the car. i did not cause any of theses problems - i only drove it back and forth for a local visit and did not put more than 100 miles on car and was in paved roads...
Opinión de
