Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
2,0
the location was closed!
Ventajas: nothing
Desventajas: the location kayak sent us to was closed!!!!
Opinión de
-
4,4
Avis Bait and Switch
Desventajas: Avis did not have the car class that was confirmed in the reservation available -- in fact, they had no cars, only SUVs and a van. We had confirmed the reservation for a premium and without an upcharge only an SUV was available which was unsuitable for the event we were attending. We had no other choice but to upgrade to a van for an extra $100 or leave without a large enough vehicle. We should have walked away instead of agreeing to the extra expense. Avis will not consider any sort of refund for the extra charge which is very disappointing. Obvious bait and switch tactic and very unprofessional. In the future there are many other rental agencies to consider other than Avis.
Opinión de
-
2,0
Ventajas: The sales agent was accommodating.
Desventajas: The counter was busy and I found it tiresome to wait around to get some unresolved questions. The SUV that I rented appeared to be fine however there was windshield wiper fluid. It was totally empty. I reported this to the agent in Buffalo who tried to convince me that it was frozen. That was the reason given. This is the way they justified the fact that they didn't have fluid. Totally unacceptable given the conditions that I had to drive on in the winter storm.
Opinión de
-
4,0
Desventajas: Car had no windshield wiper fluid and was dangerous to drive in the snow
Opinión de
-
10,0
Great Deal
Ventajas: The price was excellent. The car was practically brand new. It’s a nice model with a lot of technological features that made the trip nice.
Desventajas: I don’t have anything to complain about.
Opinión de
-
4,0
unorganized
Ventajas: Car was clean, at least.
Desventajas: Ridiculously long line with one employee apparently working the counter for three different car rental companies. Stood in line for 20 minutes before getting served (in part because all of the super-special priority people get to cut in line), and by then it was after midnight. Employee tells us: the computer says you were renting the car yesterday, not today. Us: "when we got in line, it was yesterday." Had he never worked the late shift? Pro tip: people on planes arriving at 11:30 pm are sometimes still standing in your line at midnight. It took 10 minutes for the employee to wrap his head around the fact that we'd hoped to be on our way before midnight and get the rental finished. Drop-off was also a mess, with all the parking spaces full and no one to direct people where to go. And the car was just uncomfortable. I'm on the short side, and there was no way to adjust the seat comfortably so that I had back support without the headrest shoving my head uncomfortable forward--even with a jacket rolled up behind me to compensate.
Opinión de
-
10,0
Road Trip
Ventajas: Great deal! Excellent gas miliage, comfortable, plenty of room and fun to drive. Kayak made it simple!
Desventajas: Nothing negative.
Opinión de
-
2,0
We were refused the rental because we didn't have a credit card
Desventajas: Avis refused me the rental so I went to another rental agency. Employees were unhelpful and downright rude. I will not be conducting business with them in the future and advise you not to waste your time dealing with their beaurocratic policies and demoralizing staff.
Opinión de
-
5,6
Desventajas: Did not have the mini van I ordered. Offered me a 12 passenger! Someone dropped off a Ford Explorer at Budget just after I started to switch to Hertz. Got that for the same price as original reservation. Guy at the desk was really good with angry me!. Windshield wipers we're poor. Rochester airport pickup. Website needs to make it clear you have to go into the airport bagge area to pick up the car.. I was looking for o log desk on Brooks ave to pick up the car.
Opinión de
-
10,0
Excellent customer service
Ventajas: All the staff that were very attentive at the beginning of the rental and also at the moment of returning the car.
Opinión de
-
2,0
La ubicación estaba cerrada.
Ventajas: Nada
Desventajas: El kayak ubicación nos envió a estaba cerrada!!!!
Opinión de
-
10,0
Road Trip
Ventajas: Gran oferta! Excelente consumo de combustible, cómodo, con mucho espacio y divertido de conducir. Kayak lo hizo sencillo!
Desventajas: Nada negativo.
Opinión de
-
10,0
Great Deal
Ventajas: The price was excellent. The car was practically brand new. It’s a nice model with a lot of technological features that made the trip nice.
Desventajas: I don’t have anything to complain about.
Opinión de
-
10,0
Road Trip
Ventajas: Great deal! Excellent gas miliage, comfortable, plenty of room and fun to drive. Kayak made it simple!
Desventajas: Nothing negative.
Opinión de
-
10,0
Excellent customer service
Ventajas: All the staff that were very attentive at the beginning of the rental and also at the moment of returning the car.
Opinión de
-
10,0
Road Trip
Ventajas: Gran oferta! Excelente consumo de combustible, cómodo, con mucho espacio y divertido de conducir. Kayak lo hizo sencillo!
Desventajas: Nada negativo.
Opinión de
-
2,0
the location was closed!
Ventajas: nothing
Desventajas: the location kayak sent us to was closed!!!!
Opinión de
-
4,4
Avis Bait and Switch
Desventajas: Avis did not have the car class that was confirmed in the reservation available -- in fact, they had no cars, only SUVs and a van. We had confirmed the reservation for a premium and without an upcharge only an SUV was available which was unsuitable for the event we were attending. We had no other choice but to upgrade to a van for an extra $100 or leave without a large enough vehicle. We should have walked away instead of agreeing to the extra expense. Avis will not consider any sort of refund for the extra charge which is very disappointing. Obvious bait and switch tactic and very unprofessional. In the future there are many other rental agencies to consider other than Avis.
Opinión de
-
2,0
Ventajas: The sales agent was accommodating.
Desventajas: The counter was busy and I found it tiresome to wait around to get some unresolved questions. The SUV that I rented appeared to be fine however there was windshield wiper fluid. It was totally empty. I reported this to the agent in Buffalo who tried to convince me that it was frozen. That was the reason given. This is the way they justified the fact that they didn't have fluid. Totally unacceptable given the conditions that I had to drive on in the winter storm.
Opinión de
-
4,0
Desventajas: Car had no windshield wiper fluid and was dangerous to drive in the snow
Opinión de
-
4,0
unorganized
Ventajas: Car was clean, at least.
Desventajas: Ridiculously long line with one employee apparently working the counter for three different car rental companies. Stood in line for 20 minutes before getting served (in part because all of the super-special priority people get to cut in line), and by then it was after midnight. Employee tells us: the computer says you were renting the car yesterday, not today. Us: "when we got in line, it was yesterday." Had he never worked the late shift? Pro tip: people on planes arriving at 11:30 pm are sometimes still standing in your line at midnight. It took 10 minutes for the employee to wrap his head around the fact that we'd hoped to be on our way before midnight and get the rental finished. Drop-off was also a mess, with all the parking spaces full and no one to direct people where to go. And the car was just uncomfortable. I'm on the short side, and there was no way to adjust the seat comfortably so that I had back support without the headrest shoving my head uncomfortable forward--even with a jacket rolled up behind me to compensate.
Opinión de
-
2,0
We were refused the rental because we didn't have a credit card
Desventajas: Avis refused me the rental so I went to another rental agency. Employees were unhelpful and downright rude. I will not be conducting business with them in the future and advise you not to waste your time dealing with their beaurocratic policies and demoralizing staff.
Opinión de
-
5,6
Desventajas: Did not have the mini van I ordered. Offered me a 12 passenger! Someone dropped off a Ford Explorer at Budget just after I started to switch to Hertz. Got that for the same price as original reservation. Guy at the desk was really good with angry me!. Windshield wipers we're poor. Rochester airport pickup. Website needs to make it clear you have to go into the airport bagge area to pick up the car.. I was looking for o log desk on Brooks ave to pick up the car.
Opinión de
-
2,0
La ubicación estaba cerrada.
Ventajas: Nada
Desventajas: El kayak ubicación nos envió a estaba cerrada!!!!
Opinión de
