Coches de alquiler en Oklahoma City

They Did it Again - But I will not

Ventajas: The other Rental Car Agencies that actually took care of me. Enterprise did not have any vehicles but referred me to Thrifty who did. Both rep's were courteous and professional. There was no one at the Advantage counter.

Desventajas: I reserved a vehicle with Advantage a few weeks in advance. My flight the day of my arrival got cancelled and I was forced to find another flight to OKC, which put me in later - approximately 11 pm. This was perhaps one hour later than my original itinerary. I called Advantage Rental Car at OKC Will Rogers World Airport and advised that person of the change in my arrival time. I was assured that there would be no problem and that someone would be present to handle my rental car pick-up. When I arived at the Rental Car facility, lo and behold, the Advantage counter was unattended. There were agents at Enterprise, Hertz, Dollar, Thrifty, Avis, but not Advantage. I was told by other agents that the Advantage agents routinely leave early. The last time I attempted to rent from Advantage in OKC, I had a reservation with a confirmation number. When I arrived, the agent in the booth in the lot told me the manager directed that my car be rented to someone else. I was not late for my pick-up time. There was no delay. The agent who was left to clean up the manager's mess stated that the manager does that type of thing on a frequent basis. I will never rent from Advantage - I will never attempt to rent from Advantage. If there are no vehicles available anywhere else, I will take a cab.

Overcharging

Ventajas: Nothing

Desventajas: They made charges of 264 when I picked up the car (which I think I understand $200 hold and $64 of insurance) and $189 dollars when I dropped it off (the receipt does not show charges that add to $454 so it makes no sense to me.

Ventajas: EXTREMELY Slow check in process.

Desventajas: The Agent wanted to sell upgrades that confused the 10 groups in front of us. At some point you just need to get people the vehicle they rented. STOP trying to offer upgrades. Get people moving.

Horrible avoid

Ventajas: A rental car is a rental car worst desk staff in okc

Desventajas: A rental car is a rental car worst desk staff in okc - will never use this agency again

Worst employee ever

Desventajas: When we went to pick up the car the Chevy cruZe was filthy and splattered with mud. There were sneakers on the passenger seat. The car was filthy. Then the employee was arguing with us and said we had to take that regardless and after we refused she finally gave us a different car that was saturated in cigarette smoke it was awful for my kids to be in that car.

Worst rental company ever

Ventajas: Nothing

Desventajas: No one was at the counter and we waited for almost two hours. Called customer service 3 times and each time they made up a new excuse as to why this was the case. Ended up having to cancel my rental and go with another company due to timing. Will never rent from Advantage again. Terrible experience and can't express my disdain for this company enough.