Coches de alquiler en Oklahoma City

A bad experience overall.

Desventajas: I made a reservation for Aidan and I on Dec 27 2017, for a car through Kayak over the holidays. The location of pick up was in Galway Ireland. My partner of the day of the rental calls the reservation line, to tell them we are running late and want to change the pick up time for the reservation 1255******. Then he states by accident he made another reservation the day before not knowing I made this reservation so he would like to keep reservation 1255****** and void the other one he made. Well, the agent puts him on hold and then the phone call is disconnected. We call back immediately and get connected to the actual Galway location. They state to us that the agent must have accidently cancelled reservation 1255****** and kept the other one under Aidan. At first, the employees at Enterprise (Galway) was incessant that we must have been dealing with Kayak. I stated "no" many times and that it was indeed an Enterprise agent who I was dealing with. The employee at Galway location stated they could not honor the price of the online reservation 1255****** because the agent cancelled the wrong reservation and there was nothing they could do about it. They stated "the price for a car that day was much higher than my original reservation made through Kayak. Even if it was an accident on Enterprise's part." We first spoke to a female at the Galway location who put us on hold forever, and then an male assistant manager. He stated in fact, the enterprise agent who cancelled the reservation never put her ID # number next to cancellation so there was no reference to complain to. This was a frustrated experience to say the least. I was on the phone over an hour at least. We were frustrated because all we wanted to do was to change the pick up time that day and It ended up being a mess because of an Enterprise's agent mistake. We did not do any actions to create this havoc. Additonally, the Enterprise agents and Galway employees were insistent that we deal directly through Kayak. I noted to them the reservation confirmation (email) in description states we ONLY deal with Enterprise on the reservation. They were incorrect in advising us and I think they did not want to deal with this mistake. We ended up going to Budget Galway and spending $450 on a rental. But they were so organized and lovely, we did not mind. We go to Galway and other countries for family quite a bit and it is a shame we cannot use Enterprise as an option.

They dont "pick you up"

Desventajas: Front tires bald, pulled to right and steering wheel vibration. Piece of trim rubbing the tire. Had to switch out cars half way through vacation. do they even inspect these cars before they send them out on the road? Contrary to their slogan, they only pick you up within 6 miles and not from an airport.

OK rental

Ventajas: The vehicle that was originally offered was too small but they did offer another larger vehicle for the same price. The attendant at drop off was very friendly and efficient.

Desventajas: We rented a full size vehicle and were told that a Chevrolet Trax was the vehicle that was reserved. That vehicle is a very small SUV that would have never accommodated 5 adults with 10 days luggage. After complaining we were given a larger Hyundai Tuscon but all of the seats were badly stained. As this was the only vehicle on the lot that would work for us we agreed. This vehicle was comfortable and ran well but it kept giving us alerts about a bad tail light and under-inflated tires.

Never again

Ventajas: The first car was great in gas, but had transmission issues

Desventajas: I rented a car at the Oklahoma City airport. The car broke down and left me stranded. Was told by their roadside assistance people they would take care of a hotel, but that was a lie and the manager was very rude about telling me. Have called their customer service line several times and no one is able to find my reservation. Will never put myself in this position again.

Cleanliness is key

Ventajas: Price for the time

Desventajas: Car smelled like cigarette smoke and dog. It wasn't so bad at puck up but as it warmed up it was very strong. There was slobber marks all over the windshield for the previous renters gps. The glass had haze from the smokers, and ash was on the dash. The car was rattling and when I called to report all the issues, everyone in a 100 mile radius was out of cars. This was to bad as I usually use enterprise for all work related rentals.

Customer Service Good, Car Acceptable, Wait Time P

Ventajas: The car was mostly clean, the customer service agents were friendly and helpful.

Desventajas: The car I reserved (nor any other) wasn't ready until around 20 minutes after the set pick-up time.