Ventajas: Discount staff very helpful.Substituted a larger vehicle for similar price.
Dropped me off afterwardDesventajas: No communication between Ace and Discount
Minivan wasnt available
Ventajas: Descuento personal muy servicial. sustituidos por un vehículo más grande para precio similar.
Me dejó despuésDesventajas: No hay comunicación entre Ace y descuento.
Minivan no estaba disponible
Ventajas: The Customer Service at the pick up and drop off were really friendly, helpful and on the ball. The price was as expected from my booking, and I was happy with $20/day for the car.Desventajas: The pick up location was changed via email less than 1 day from the pick up time (car was booked 5 days in advance). Every time I spoke with an Avis CSR on the phone, I was given different information as to why that is. The website is inconsistent with information about that as well, as I can still book at the 'closed' location. Very frustrating to be given different bits of information over and over again.
It started with me calling in to confirm my reservation and costs (1 day after booking) and everything, including the pick up location, was confirmed. To the follow up calls about the change in location and the change in drop off location without notice. Definitely frustrating and still trying to work this out.
Ventajas: Izzy was a very helpful counter person at Budget.
Ventajas: Easy to find the drop off location.Desventajas: There was nobody there when we dropped off, so we actually had an individual from another rental agency help answer some questions and show us where to drop the key off.
Ventajas: Izzy fue una persona muy servicial en Presupuesto de contador.
Ventajas: Fast service and pay just I need
Ventajas: Within moments of walking through the door you are greeted and helped. The agents are very friendly and accommodating. The cars are always well maintained and in great shape for use. I'm especially a fan of the free drop off/pick up option they offer, making it much easier to coordinate dropping off and picking up rentals.
Ventajas: My original reservation was cancelled by mistake. But enterprise went out of their way to find me another vehicle. It was even better than the one I booked and a little cheaper.
Great serviceVentajas: The pickup is so convenient Desventajas: A little confusion on the price at first, but it all worked out in the end.
Upgraded for FreeVentajas: Our advisor was extremely helpful, he explained everything. When we told him we were going on a long trip, he checked the oil change schedule for the car and found it needed one shortly so offered us an upgrade for free, we were able to get a bigger more comfortable car.
The drop off was easy as well.Desventajas: Although we were given a free upgrade for a premium car, it was an Impala. The care does not have heated steering, air conditioned seats, self adjusting/tinting mirrors and bad blind spots. Having a different "premium" car in their fleet would be better option.
Ventajas: Great service and staff professionalism
Desventajas: I went into enterprise and they told me I wasn't allowed to rent from them because I was only 22. Luckily, I went to Hertz just up the street who had no issue renting me a car.
Awesome experience Ventajas: Staff are great and cooperative. Cars are great and price is reasonable
GreatVentajas: Great price. Staff was very helpful and efficient.
0k .... but for one thingVentajas: Friendly service and nice truck.Desventajas: Small thing but I went 23 kilometers and it cost $10 to fill to the top. Clearly they didn't give me a full tank. I know a can gets Bethere mileage. When I pointed this out they said "oh sorry."
Ventajas: The hospitality of your workers was phenomenal. I could not have asked for better service.
Thank you.Desventajas: Having never driven a late model Caravan I found the brakes to be really touchy. It took a lot of getting used to. The seats behind the driver were not clean. It looked like kids had put their boots or shoes up against the front seats. I tried to clean them before I brought other passengers into the car but I think they needed a more thorough cleaning.
Desventajas: The customer representative had an ignorant and condescending attitude at pick up time.
He tried to say that I could not pay for the rental with my credit card while my wife was the only driver. He insisted that their policy was to charge the driver own credit card for the rental. Following a short confrontation, he proceeded with charging my card for my wife rental.
Picking up was terrible, everything else goodVentajas: Car was clean, new, drop off was easyDesventajas: I waited almost an hour to pick up the car I booked, which ruined a lot of my plans that day that were time sensitive. Despite having two computers and many people who work there just walking around, only one person was processing people. It also shouldn't take so long for me to check in, when I can provide all of this information online when I booked, and it can simply be verified when I arrive.
It said it could fit 5 people, but it was very tight so having a "roomy" rating would have helped.
never againVentajas: nothingDesventajas: i was first told i wont be charged for cancellation
then i was told i will be charged
then i was told i wont be charged
- i was charged
- then i got a refund
- then i got charged again--- i will calling HERTZ again today
I AM DEFINITELY NOT RECOMMENDING THESE SERVICES TO ANYONE
Last Minute RentalVentajas: Car was cleanDesventajas: Fuel gauges were faulty, wipers were low quality, no winter floor mats, car exterior looked like it was in an accident and put back together.
Ventajas: the customer service was out standingDesventajas: Tried to cancell a rental, got such a round around from Hertz called 3 different times was hung up twice, the people had then tried to tell me that billing was notn opened (was on the phone with billing less than 5 min previous) still trying to get the refound for the services that I DID not use. Good luck with anyone getting back to you, to try to resolve the issues.
Some things were great and others, not so greatVentajas: It was good value. The car was also very clean when we picked it up. The attendant in the kiosk picking up and dropping off the car was friendly.Desventajas: When I rented my car online I made am error...I got mixed up about the size of the car, between compact and economy. I had wanted to rent the larger one and booked the smaller one...I had realized my error after the fact but when I called I wasn't allowed to change it. I was told to ask for an upgrade upon pick-up...I did not receive one. I have received many upgrades over the years with many different rental companies. I was told there were no vehicles available but when I picked up my car, the lot was full of Hertz vehicle. And it was London, Ontario airpirt...we're not talking a large Metropolitan city here.
Amazing and cheap cheap was the best thing lolVentajas: new car ! great service! cheap!!!!!
Great customer service Ventajas: The agent in London was great, polite, friendly and offered me a more convenient drop off location. And he was working on a holiday.
Nunca más.Ventajas: NadaDesventajas: Primero dijo que no cobrará por cancelación
Luego me dijeron que se cargará
Luego me dijeron que no se cargará
Y ahora: -
- me cobraron
- luego me dieron un reembolso
- entonces me cobraron de nuevo - - se llama HERTZ hoy nuevamente
Estoy DEFINITIVAMENTE NO RECOMENDAR ESTOS SERVICIOS A CUALQUIERA
Increíble y barato barato fue lo mejor jaja.Ventajas: Coche nuevo! Gran servicio! Barato!!!!!