Worked out fineDesventajas: This was fulfilled by a partner agency (in Grand Cayman) who was very confused about our reservation at first. But everything else went smoothly, and the car was fine.
Good price Ventajas: Reasonable priceDesventajas: The car I got was a lower model than i paid for. Car was slightly old.
Buen precioVentajas: Precio razonableDesventajas: El coche que me dieron era un modelo inferior que había pagado. Coche estaba ligeramente.
Mixed bagVentajas: Vehicle dropoff was fast and efficientDesventajas: The agency was completely backed up when I went to pickup my rental. Managers didn't show up or return calls, not enough staff to help all the customers, car delivery was very long. My wait time was over 1 hour from arrival to getting into rental.
Old car 76000 km broken window. Didn’t seem to care Ventajas: Price
Excellent serviceVentajas: Upgrade to a minivan as they did not have intermediate suvDesventajas: Na
Ventajas: Easy check in.
Ventajas: The service and car was very good. All of the employee were very helpful.
Ventajas: Decent pretty new car. Fuel-efficient.
At first I wasn't a fan of only being given the valet key to the car, however given the number of times that key went snorkeling with us (which would not have been possible with the fob), that became a bonus.Desventajas: Pick up and drop off on Saturdays is kind of a mad house. This is not specific to Alamo. This is due to lack of space shared by all the on-airport car rental agencies.
Cayman rentalVentajas: Excellent service and a good car.
Ventajas: How attentive was the helper. Thank you.
Great Value, Friendly ServiceVentajas: The folks here at Alamo/National Car Rental are by far the friendliest I've ever experienced at a car rental agency. They were so kind and it started our vacation on a positive vibe. The car was excellent and easy to drive. Highly recommend!Desventajas: If I had to complain about anything, it was the walk from the terminal to the rental place, but that has nothing to do with the fine folks at Alamo.
Ventajas: I was not able to get a rental car from Alamo. When I arrived there were no cars available. The lady helped me find another car from another car agency.
No car available despite booking one in advance!Ventajas: They did help us find another rental agency & gave a nice cold bottle of water.
Ventajas: The staff was professional and friendly.Desventajas: The initial vehicle was returned the following day because (1): the tire was going flat. We discovered that there was no tread on all 4 tires (2): the air conditioner was extremely unreliable. We waited several minutes for the air to blow; sometimes 4 minutes/ sometimes 10 minutes. The staff was very accommodating in trading vehicles. I just don't understand why it takes approximately 30 minutes (per customer) to receive the reserved vehicle. The computer or paper work needs refining? Don't be fooled by the low rental quote. Insurance at least triples the rental quote. Do your homework with your auto insurance before you leave your country. Do your homework with your credit card re: coverage before you leave home.
Avis deliversVentajas: Ready to receive me by names , no line, courteous staff, proximity to airport terminal, clean. Quick drop off!Desventajas: The actual model car I was anticipating was unavailable. Unwilling to give me the one I most wanted.
Staff inflexible on an upgrade despite disappointing me on my orig vehicle.
Avis Rental Ventajas: The locals were helpful and they offered me an upgrade for the same price. I would definitely choose Avis for all my car needs.Desventajas: Everything was perfect
Great especially since the drivers seat is on the Ventajas: We liked that the drivers seat was on the left side of the car, which is good for us (from the US) b/c it made driving on the left side of the road in Grand Cayman, BWI, less confusing. Car was roomy and comfortable and the rental car depot is close to the airport.
Ventajas: When fan belt failed, they brought me a replacement within 3 hours.
(Although Spare tire in replacement had zero pressure!). Quick drop off Saturday morning.Desventajas: Waited over one hour to get car (long line/slow process).Both cars old (43K and 50K+miles).Had to press Brake pedal almost to floor to stop on first car. Steering wheels on right side.
Great Way to Start Our TripVentajas: Agent was helpful, friendly and upgraded us to a Ford Explorer which worked well for four adults with luggage and groceries. No complaints.
Solid, Polite, Fast ServiceVentajas: The office was pretty much deserted when I picked up and dropped off, so I had their full attention. That said, very polite and pleasant, a near-new minivan that was very comfortable for four adults plus gear. I would definitely recommend.
Ventajas: Fast service, easy pick up from airport.Desventajas: Not very good signs for dropping car off back at airport. Need better signs for airport rental car return. Didn't see any at all.
Ventajas: nothingDesventajas: slow check in, beyond island slow. tried to pawn a 10 year old ford bronco on me instead of an SUV Tuscon or other as promised. Had to go back to swap car when another rental was returned. Haven't had a great experience in CI with a car rental place yet. Third time hopefully will be the charm, will skip budget though.
Desventajas: Extremely slow checkin.
Cayman car rentalVentajas: Car worked fine and the return was very quick indeed. No real hard sell for insurance at pickup which is very expensive on Grand Cayman. Got Insurance ahead of time through credit card and outside option..Desventajas: Car mildly dirty upon pickup (very stained seats) and office very slow on the pickup in filling out forms and getting the process complete for us and others so we could get on to vacation.
Budget Car Rental Grand CaymanVentajas: Kayak found a good price at Budget for the car rental. Desventajas: Slow service from employees who were not interested in customer service. Pressure to sell add-ons. Kia Sorrento mid-size had 40K miles.
Very poor customer serviceVentajas: The vehicle was adequate for our needs, albeit a bit worn on the inside and scratched on the outside. Desventajas: Service was quite poor, which is typical with my experience with both Budget and car rentals on islands. Rather than a warm welcome, the agent at the counter was abrasive and rude. He certainly made us feel like he would rather be anywhere else, and he seemed to take pleasure in being particularly difficult. A pity. He could have served as an ambassador for the brand and the island, and he could have made us feel welcome and excited to start our visit. Instead, he was the only blemish in our otherwise beautiful vacation.
Car was stained all over seats and carpets.Ventajas: Their was plenty of roomDesventajas: Dirty
Dirty, beat up rentalVentajas: That it didn't break downDesventajas: Filthy, clunky. The check in and check out people were ambivalent
Ventajas: The price was good. The response was quick when our battery needed a jump.Desventajas: Interior of the car showed significant wear. Front bumper skirt had been damaged prior to us receiving the car. There was a stuffy odor when we received the car.
Ventajas: Nice little car..friendly staffDesventajas: You might want to give people a heads up before they get to the counter about:
1-$20 charge for international driving permit
2-Insurance that they really push is very expensive.
Example...our $22 rental turned out to be $88 after all the BS!
You know about these add ons....you should let folks know before they get there
Insurance too way expensiveVentajas: Employees courtesy Desventajas: The car itself. It was a bitten car. It needs to retire that car urgently
Seguro de manera demasiado caroVentajas: Los empleados de cortesíaDesventajas: El coche en sí. Era un coche picarme. Necesita retirarse ese coche urgente
Small parking lot and pressure to buy insuranceVentajas: I got a really good rate on a four-door car. At that time no other rental car agency came even close to the price I got from Hertz. Desventajas: I felt very pressured when picking up the car to purchase additional insurance. I didn't do it; however it was suggested more than three times. Also, the parking lot is extremely crowded with cars going every direction. During the peak times it is difficult to move, so give yourself time.
Ventajas: Easy pickup/drop off. Upgraded us to a Jeep Wrangler which was super nice of them. It totally made our trip! Will be using again!
Beware of insurance policiesVentajas: Car was ok. Would have preferred white rather than black in tropical climate. Short lines but was a little walk from terminal.Desventajas: They insisted we must get liability insurance despite the fact that both our insurance company and our credit card covered us completely. Also they don't emphasize that there is a $50 fee if any sand is left in the car. Which was impossible not to have on an island.
Desventajas: felt like I was getting taken advantage of...extra taxes...extra insurance..foriegn lic...I choose Hertz and Kayak because I thought I would get the Best price..and the best and clean car and great
service..I got neither...
Bring your receiptVentajas: We were helped very quickly, quickest rental car pickup we have EVER had on the island. Guys worked quick and were polite. Desventajas: They tried to charge us far more than our booked price. Thankfully I printed the confirmation and they then honored our reserved price. I don't know what we would have done if I hadn't printed it. Pretty disappointing.
Ventajas: Fácil recogida y entrega. Nos pasaron a una Jeep Wrangler, que era muy agradable. Totalmente funcionó para nuestro viaje! Lo voy a utilizar de nuevo!
Ventajas: nice car, quick in, quick out
Payless office closedDesventajas: Payless counter was clear I used. Sent to Avis to pick up car. Avis people were rude.
Ventajas: Car was fineDesventajas: You need to straighten out insurance. I thought I had bought insurance only to arrive at the counter and be told that my insurance was no good with Payless and I had to buy it from them. They claim to know nothing about what I had already bought. Is this some kind of scam.?
Ventajas: Coche agradable, rápido, rápido de salida
Oficina cerrada paylessDesventajas: Contador fue claro usé payless. Enviado a Avis recogida de coches. Personas avis era grosero.
replacement car was slightly better than original Ventajas: Response to a problem with the car was very fast.Desventajas: Rear view mirror on first car was so loose it would not stay adjusted.
Replacement car had worn and mismatched tires, One tire was very low and needed inflation. Dashboard tire inflation warning stayed on
for entire rental period causing repeated checks of tire psi.
Wind shield wipers were old and ineffective on both cars.
Very happy renterVentajas: Prompt friendly service
WowVentajas: Quick service
At great prices
Muy feliz inquilinoVentajas: Servicio amable rápido
¡Guau!Ventajas: Servicio rápido
A excelentes precios