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9,6
Desventajas: Had to wait around for a while in the lobby. Didnt know where the avis receptionist was. He eventually came and the rest of the process was easy.
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10,0
Ventajas: Avis has good costumer service @ the airport.
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4,0
Payed for insurance twice, no refund offered from Avis.
Ventajas: Liked the Lincoln MKX model vehicle. Comfortable drive and nice features.
Desventajas: Agent at Avis in Lancaster airport was very confusing. Charged me for insurance, even though I had already purchased insurance through Allianz Global Assistanze from kayak website. Total went from $87 to $127. Called Avis and they did not offer a refund. They were okay with charging me for something I had already purchased. Car smelled like smoke, which was a lot to endure on a trip of 19 hours.
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