Ilunion Bel-Art

-walking distance to Sagrada familia

Short version - unresponsive, uninterested staff, bad customer service, some receptionist very rude - air conditioned rooms don't mean you can use the air conditioning how you want - uncomfortable beds, budget accommodation level - if someone is smoking in their room, your room might reek of it, too - some staff seems not to be able to hold a conversation in english, or they don't care that you replied to their questions: "Was everything ok?" with "Not a good experience honestly, I'm not happy". She just said "Oh, ok" - if you're looking for a nice hotel experience, I would skip this place for sure Explained: This was the worst experience in a 4star holtel so far. The reception staff seems like they are just trying to get rid of you if you have an issue, and are not conversational at all ( maybe their english is not the best, but I expect you can hold a conversation in english if you're working in a 4star hotel- if your english is good, why are you not talking more to try and establish your clients' needs?) The rooms are subpar, the bed in our first room was at a hostel budget accommodation level, you could feel every spring and youd sink in if you lay down- I had to ask for a room change. We also requested a quiet room before coming and the hotel never acknowledged or honoured our request- again, first time we experienced this type of behaviour from a 4star hotel. We were placed on a (noisy) street side room. We requested a room change after first night, the next morning: the receptionist there was just writing down something and nodding, I had a feeling she didn't understand me well? So I asked if she got everything and if anything else needed to be done in order to change the room? She said no, all good.