Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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8,0
Ventajas: Easy check in for the car. Hardly any wait at the airport for a ride to ACE to pick up the car.
Desventajas: The car was a bit interesting in that it felt as if it had square tires, but it ran for two weeks with no other issues. Easy drop off at the airport.
Opinión de
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4,0
Slow & poor condition cars
Ventajas: Took a half hour to get the car. They couldn't find the keys to the first one that was obviously rear ended. The second vehicle was also damaged. Apparently they don't repair the body damage they just collect the insurance. I won't be using them again.
Desventajas: See above
Opinión de
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10,0
Ventajas: pick up on arrival was quick and when we dropped off the car there was no delay taking us to the airport.
Desventajas: nothing
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2,8
Ventajas: The rental agency is right near the airport. It only took a few minutes to arrive.
Desventajas: The manager was curt and unfriendly. He was bossy when discussing insurance ( which we already had.) The car was junky (a Hyundai accent) with tons of dings and no suspension, no hubcaps. It worked ok but wasn'very comfortable, and the only way to lock it was a driver door key (although the lock did work. ) when we returned the car, I tried to work with a nice friendly woman, butter the manager jumped in and took over, again with a curt attitude.
Opinión de
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8,0
It was very easy to have the shuttle take us to th
Ventajas: people very friendly, very easy process
Desventajas: The car was ok but was not in great condition. I really doubted we would make some of those steep hills
Opinión de
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10,0
Great experience
Ventajas: Great service, prices and vehicle. There was an mechanical issue with the car I was supposed to have so they gave me a loaner then once I returned it they gave me a free upgrade to a bigger car for remainder of the trip. Great, friendly service.
Opinión de
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2,0
Office was closed. Did not have car.
Desventajas: The office was closed when I arrived on time. And when I found a representative, they did not have a car for me. I had use another provider.
Opinión de
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6,4
Ventajas: The drivers were very welcoming and nice.
Desventajas: Customer Service was not professional at all. She was unpleasant almost rude. I will not rent from ACE again!!!
Opinión de
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6,4
speedy service
Ventajas: I liked the process of pick up/drop off - it was super fast, the car was ready and waiting... the whole thing took no more than 5 minutes.
Desventajas: The condition of the car was very sad. We didn't really mind as long as it drove. However, visually it was a disaster. Broken tail light, scratched up all over, wheel rims were bent...
Opinión de
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6,0
Not bad nor excellent...okay
Ventajas: The island cars are of different standards of those in the USA. My Nisan was too low for the huge bumps all over the roads...and the remote key stopped working at one point but somehow revived the day I returned the car. Small cars are good on the island as parking spots are tiny...last time I rented from Alamo and they upgraded me to an SUV that was much better for the island roads. Will probably not rent from this specific car rental again.
Opinión de
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7,6
Fast, Friendly, Service. Sub-par Automoblie
Ventajas: The staff was excellent. We went to the counter at the airport, and within minutes a shuttle was there to drive us to the lot. The shuttle driver was very friendly and informative. He also loaded our bags carefully into the shuttle. The employees at the lot were also very helpful, friendly and informative.
Desventajas: The only negative from this rental is the quality of the car. It was quite dirty when we got in it and the interior light was not working. It is definitely not detailed between rentals.
Opinión de
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5,2
Kayak charge me twice TVE insurance
Ventajas: The Car was ok
Desventajas: I dont understand why kayak charge me twice TVE insurance. I made a modificación forma the return date and i pay two times the insurance. $117 and $110
Opinión de
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10,0
Ventajas: pick up on arrival was quick and when we dropped off the car there was no delay taking us to the airport.
Desventajas: nothing
Opinión de
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10,0
Great experience
Ventajas: Great service, prices and vehicle. There was an mechanical issue with the car I was supposed to have so they gave me a loaner then once I returned it they gave me a free upgrade to a bigger car for remainder of the trip. Great, friendly service.
Opinión de
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8,0
Ventajas: Easy check in for the car. Hardly any wait at the airport for a ride to ACE to pick up the car.
Desventajas: The car was a bit interesting in that it felt as if it had square tires, but it ran for two weeks with no other issues. Easy drop off at the airport.
Opinión de
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8,0
It was very easy to have the shuttle take us to th
Ventajas: people very friendly, very easy process
Desventajas: The car was ok but was not in great condition. I really doubted we would make some of those steep hills
Opinión de
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7,6
Fast, Friendly, Service. Sub-par Automoblie
Ventajas: The staff was excellent. We went to the counter at the airport, and within minutes a shuttle was there to drive us to the lot. The shuttle driver was very friendly and informative. He also loaded our bags carefully into the shuttle. The employees at the lot were also very helpful, friendly and informative.
Desventajas: The only negative from this rental is the quality of the car. It was quite dirty when we got in it and the interior light was not working. It is definitely not detailed between rentals.
Opinión de
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4,0
Slow & poor condition cars
Ventajas: Took a half hour to get the car. They couldn't find the keys to the first one that was obviously rear ended. The second vehicle was also damaged. Apparently they don't repair the body damage they just collect the insurance. I won't be using them again.
Desventajas: See above
Opinión de
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2,8
Ventajas: The rental agency is right near the airport. It only took a few minutes to arrive.
Desventajas: The manager was curt and unfriendly. He was bossy when discussing insurance ( which we already had.) The car was junky (a Hyundai accent) with tons of dings and no suspension, no hubcaps. It worked ok but wasn'very comfortable, and the only way to lock it was a driver door key (although the lock did work. ) when we returned the car, I tried to work with a nice friendly woman, butter the manager jumped in and took over, again with a curt attitude.
Opinión de
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2,0
Office was closed. Did not have car.
Desventajas: The office was closed when I arrived on time. And when I found a representative, they did not have a car for me. I had use another provider.
Opinión de
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6,4
Ventajas: The drivers were very welcoming and nice.
Desventajas: Customer Service was not professional at all. She was unpleasant almost rude. I will not rent from ACE again!!!
Opinión de
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6,4
speedy service
Ventajas: I liked the process of pick up/drop off - it was super fast, the car was ready and waiting... the whole thing took no more than 5 minutes.
Desventajas: The condition of the car was very sad. We didn't really mind as long as it drove. However, visually it was a disaster. Broken tail light, scratched up all over, wheel rims were bent...
Opinión de
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6,0
Not bad nor excellent...okay
Ventajas: The island cars are of different standards of those in the USA. My Nisan was too low for the huge bumps all over the roads...and the remote key stopped working at one point but somehow revived the day I returned the car. Small cars are good on the island as parking spots are tiny...last time I rented from Alamo and they upgraded me to an SUV that was much better for the island roads. Will probably not rent from this specific car rental again.
Opinión de
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5,2
Kayak charge me twice TVE insurance
Ventajas: The Car was ok
Desventajas: I dont understand why kayak charge me twice TVE insurance. I made a modificación forma the return date and i pay two times the insurance. $117 and $110
Opinión de
