HORRIBLEDesventajas: ACE is a third party car rental company that ultimately rents for discount. The discount car rental company WAS NOT on airport property. It was a distance away from the facility and required a shuttle. However the shuttle was not available Sunday which was the day of our departure. Discount was NOT willing to assist in ANY way.
Terrible, Terrible customer service!!! Illegal representation of their company location and duties.
Great serviceVentajas: Quick. Pleasant. Helpful. Fun. Engaging
Gran servicioVentajas: Rápido. Agradable. Servicial. Divertido. Participando
Desventajas: The price that we got quoted on the website was not honored by Avis. Which then cost us book price at the counter. Very upset
Great rental car experienceVentajas: We upgrade our booking in order to have built in GPS as we were travelling to many different places. Whilst this incurred a higher cost, we were given a bit of a discount and it was worthwhile in the end.
Desventajas: It is a big expense to hire a car for a whole month and we spent a lot of time looking before we found a reasonable deal.
Great service!Ventajas: Very attentive and personal staff!
Gran servicio!Ventajas: Personal muy atento y personal!
fast and friendlyVentajas: Fast checkout. Rate was exactly what was reserved.Desventajas: Van wasn't available but the AWD option they have was better for Canadian driving anyways.
One week in SaskatoonVentajas: Budget didn't have the compact car we reserved available so they gave us an intermediate. Car was very nice and worked well for us. Their location in Sutherland was very convenient for us. Happy with this rental. Desventajas: Well... I usually have something to complain about but I really don't here. Budget did their job well.
Ventajas: Tthe free upgrade to a more comfortable vehicleDesventajas: The upgrade was more costly on fuel, but was also safer to drive through all the snow i experienced
Ventajas: I thought I bought insurance from your associate Allianz, since I got confirmation email.
After more than 24 hours, I received an email from Allinz which said hat I ought to call them because my purchase did not go through. When I called Allianz, alked to 4 different people whom said that they could not sell me a policy on the phone! I spent over 45 minutes talkingto them. Then talked to you for another 30 minutes and you said that I should go and talk to Allianz!!!!!!!Desventajas: I received an email from you after the phone call which said that you will contact me within 24 hours. Actually, it took you a whole week send another email not even contacyt.
Kayak is on my black list
Ventajas: So nice! Perfect car! Great pricesDesventajas: Nothing
Our trip to Calgary Ventajas: The car that we had was very comfortable to drive and was very good on gas as well. We will definitely recommend enterprise to our friends. Desventajas: Nothing
Customer service Ventajas: I received great service both when I picked up and dropped off the vehicle. My husband absolutely loved the Dodge Challenger. Desventajas: Nothing
Ventajas: Freiendly, fast service.
Thank you for your pick up and sent backVentajas: May I moved by your kind service, since we only rent a car one day, but, we have got perfect service.I would continue, rent, later and recommend to our friends.Desventajas: The update, the former renting because, the car had not backup camera, so, could you please give more detail, information about any car we can rent, in online.Thanks.
No cruise control Desventajas: Gave me a compact instead of intermediate. It had no cruise control. Very poor experience on an 8hr drive.
Great staffVentajas: Had some chip on windshield. And small stuff on bumper staff was very cortious and accomadating.
Always a great experienceVentajas: Everyone is very helpful and friendly. They always try to accommodate to my needs.
Good experienceVentajas: Nice car, easy to drive, good service, professional treatment.
Friendly staff couldn't make up for extra costs added to overall billVentajas: Prepaying for gas.Desventajas: Cost for what was received. The peace of mind insurance charged is too much for one day use ($33.00)! No GPS in unit, had to pay an additional $6.99 per day. Extra cost for winter tires (you would expect that they would put these tires onto their vehicles as a rule in Canada to save their customers from being in accidents). I arrived in Saskatoon during a snowstorm freezing rain in February, what choice did I have!
Overall the bill was more than expected. Read fine print before renting or better yet call to get specifics as you don't need to be surprised at pick up counter when charges are explained.
The car was terribleVentajas: NothingDesventajas: The car pulled to the left on the highway, I didn't even take it on my trip. I tried to take it back next day but they were closed. When I took it back, they said they couldn't refund my money because I prepaid you!. I'm going to share this experience I had with hertz and kayak on all social media. Horrible waste of time and money. I will never prepay for a vehicle ever again. Rob Vickell warman Saskatchewan.
Ventajas: Very good service! They up grade me to the new suv, and staff always have smile, make me feel very good!
Awesome experience Ventajas: Sam at the counter was excellent and called to keep vehicle an extra day and it was no problemDesventajas: Nothing
No issues Ventajas: Helpful staffDesventajas: Car wasn’t full of gas. Was compensated by the rental company
Ventajas: friendly staff ,good car no surprises
Extra chargeDesventajas: Extra charge that no one can explain and assurances of credit back have not happened
Network Down - End of Day ProcessDesventajas: A stark reminder that youth of today rely on technology too much, and don't understand math or logic, thus replacing a 10 minute process with a 1 hour ordeal that resulted in the wrong charges (later rectified when the god known as COM-POO-TAR was reawakened).
They scammed meVentajas: I did not like the way they changed my vehicle to a higher price Desventajas: I would like to get my 185$ back! They scammed me and rented me another vehicle! We agreed to pay me back my 185$ I paid online..but it seems like I won’t get my money back! I would like to talk to someone ASAP
Ventajas: Simplicity of collection and return of vehicle.Desventajas: Surprise charge for insurance.
Its best to disclose all potential costs upfront so we can plan accordingly.
Also highlight the refundable deposit hold on credit card - again to avoid surprises.
Question: what is the purpose of the deposit hold when one buys insurance?
UpgradeVentajas: We forgot to tell the agency what time we were arriving. They held our reservation and even upgraded us to a nice SUV. The vehicle was new and very comfortable and the agent was great to deal with.Desventajas: Our fee was a bit higher than what was quoted online due to taxes that weren't included ($17.00 or so)
Ventajas: Very good all around, excellent service