Ventajas: Great service on both pick-up and drop off
Great Service and Very AffordableVentajas: I would definitely use this company again. Staff was friend;y. Service was easy. Price was affordable. A+
Ventajas: Service was greatDesventajas: Great
Ventajas: Gran servicio tanto en la recogida y traslado de vuelta
Gran servicio y muy asequible.Ventajas: Sin duda utilizar esta compañía de nuevo. El personal era amigo; y. El servicio era fácil. El precio era asequible. A+.
Ventajas: El servicio era estupendoDesventajas: Gran
Avis Aruba RentalVentajas: Convenience of pick up and drop off.Desventajas: Avis required a $1000 hold on a credit card at time of rental if their insurance is not accepted (& paid for...in which case it would have been a $500 hold).
Desventajas: Vehicle had 63K+ miles and was well used.
Ventajas: Poor service. May 1st is labor day on the island.
None bothered to inform customers that all gas stations would be closed.
Every single customer complained about their lack of anticipation and it did not bother them to charge premium for gas not being full.
Long wait time, old crappy carVentajas: It was not expensive, even with the extra insurance.Desventajas: Atrociously long wait at the airport rental counter. It took us 30 minutes to fly from Curaçao to Aruba, and one hour to rent! There were four people working at the counter, with one working and three looking and a huge line of customers.
The car itself was rundown, big mileage (35,000km) and very basic. I understand it was an economy rental, but I expected more from Avis.
Slow pick upVentajas: Low costDesventajas: Took almost an hour to get the car. Nice clerk but only one to assist customers. Process was very slow. Other workers did not assist just stood around.
Ventajas: Very clean car. Price was as quoted. Desventajas: Pick-up process took forever. Maybe because "island pace" is a lot slower than I'm used to but she was in zero rush and kept incurring minor obstacles in the process.
Four wheels and working transmissonVentajas: The car had four wheels and transmission and brakes were working. Office was across street from terminal. Desventajas: I had ordered an SUV but was downgraded to a KIA sedan. Car seats were smelly and full of old sun screen. Car was dented and scratced and probably at the end of it's rental life. Office was unorganized and had slow and inefficient service. personnel were not customer friendly. First trip to Aruba. Marriott hotel was great but car rental and airport experince will keep me from ever returning to Aruba.
Old carVentajas: Easy pick up drop off right at the Aruba airportDesventajas: Old car, very small, could barely fit all luggage and the three of us. Car engine was run off and making strange noise - did not expect this from Avis. Was just ok for small trip on the island.
Desventajas: The service was condiscending and poor. We felt like we were a burden to the staff. If they had he option of sitting there vs making sales they would gladly turn the closed over and sit around. We returned the car to a poorly marked airport parking lot and they refused to take the car. Instead I had to pay 10 ISD to get my car out to return it to them. It was literally 10 steps away from where they keep their own cars. It was such a bad experience I will never rent from Avis again
Desventajas: Car was in terrible shape. The windows were so dirty on the inside that the defroster didn't work, the brakes squealed when they were applied, the fans that blow the A/C worked intermittently and the passenger side seat belt wouldn't tighten. Lastly the starter seemed to be on it's last leg as it often took two or three times to start the engine.
GarbageVentajas: NothingDesventajas: Car was beaten. Little dents everywhere. Horrible looking automobile. I was surprised from Avis.
Ventajas: fast easy and quick pick-up and drop off.
Ventajas: Quick check in and no problems with the vehicle.Desventajas: Nothing
Ventajas: We have traveled to Aruba several times but this is the first time we used Kayak and Budget rental. It was by far the easiest rental car pick up and drop off I have ever had.
Get what you pay forVentajas: Price was good, pick up and delivery ok,Desventajas: The car was all scratched up, the tire was low, made screeching noise braking or starting to accelerate, the it went flat cause there was a screw imbedded in the tire. They really need to check all the tires, glad I wasn't out in the Arikok park! Took an hour for someone to come and fix it, very nice man but his tools were nonexistant, tire change took 2 hours because the jack fell over, scary. Glad the man wasn't hurt! Going to think again when renting a less expensive car and Budget, had a better experience with other rental companies
Ventajas: The car didn't break down.Desventajas: It was a basic car. Not worth the money I spent for it.
Ventajas: everything went well
Check inside tire wallsVentajas: Budget put a new tire on after we changed the flat one without trying to charge us for tire damage. The spare tire was in great shape.Desventajas: One of the tires needed air often. I finally decided to change it. The inside tire wall was cracked and split. This could have been a safety hazard had it been on the front and blown out.
Ventajas: The car they rented us, even though it was smaller than the class/size we reserved, was clean and comfortable. Desventajas: We did not receive the size/class car that we reserved (reservation was made several months ago) and were told none was available. No apologies were offered - the attitude was just "too bad". They tried to get us to rent from Dollar next door, but we were on our one vacation of the year and felt it unfair that we would have to spend all that extra time to do another reservation and payment, plus a potential price difference. So instead, they found us a smaller car, and I had to go back and negotiate the correct price. Then, when we dropped the car off eight days later, 25 - 30 minutes later than expected, they charged me for an extra day. I think there could have been much better Customer Service. Thank you for asking for feedback.
Ventajas: Though the Nissan, car was 3.5 yrs old, it was good in driving and space capacity for me. The checkin and checkout was quick. Staff was very helpful.Desventajas: The driver side front tire needed air couple of times
Very Convenient Ventajas: Rental building is right across the street when you exit the Airport. Fast pickup. Desventajas: Car was a little beat up.
Great RentalVentajas: Fast service clean car..No problems..Desventajas: Nothing
Your website is malfunctioning!Ventajas: I liked nothing. I had no reservation allegedly! Desventajas: The date a customer selects is automatically switched.
Worst Experience ever in car rentalVentajas: Absolutely NOTHINGDesventajas: We made a reservation for a van amd when we got there there was NO van, there was also NO other vehicle that wohld fit 6 people available- we were given 0 options!!! We hace to take a small car and come back the next EVENING to get a van, disrupting all of our plans! Not to mention how RUDE the employees were, Michael was by far the rudest person!!! I hd to call Dollar US cuatomer service juat to complain because there was not even a manager in store!!
Fast and fridlyVentajas: Service was fast and friendly. We were in our rental very quickly and on our way!
Good rental but a bit priceyVentajas: Liked the ease of pickup and dropoffDesventajas: Was not a great value for money, since I can't say the car was in great condition which is what you would expect in rental cars. Luckily it didn't breakdown which was also a worry I had.
Rápido y fridlyVentajas: El servicio era rápido y amable. Estábamos en nuestra casa muy rápidamente y en nuestro camino!
Poor over all. Ventajas: NothingDesventajas: Rude staff, wrong car, no shuttle as reserved. I did not rent from them.
Desventajas: Explicitly asked the people at the counter and customer service on the phone if my girlfriend can return the car since she was listed as a driver. I checked with them 3 times and each time they said it would not be an issue as long as she was a driver. When she went to return the car they gave her a very hard time about it stating that I would need to be there since it was under my name. I wouldn't mind being there to return the car, but I had to work and we were told she could do it. I really don't like being lied to.
Increased PriceVentajas: The car was in good shape, drove well, very nice KIA Optima. Staff was friendly. Desventajas: I thought i booked pick up at the airport. Which i was informed I didn't. They increased the price based on airport rates.
If you need a rental car- DON'T GO HERE!Ventajas: NOTHING!!!Desventajas: Vehicle should have been retired from the fleet years ago- not a clean body panel on the entire car.
DID NOT HONOR the contracted Internet price!!!! I was charged an additional $30 for picking up the vehicle at the airport!
The car had a dead fish smell.
Thrifty ArubaVentajas: The only positive thing about the car, that it got us from point A to the point B, without breaking down.Desventajas: First of thrifty didn't have our car, and they didn't contact us, they did offer us an other car, smaller car so it was hard to fit everyone, the lady at the disk was rude. The car we got, was a not very good, not happy!!
Pobre sobre todo.Ventajas: NadaDesventajas: Personal grosero, mal coche, no hay transporte como reservados. No alquilar.
Precio incrementadoVentajas: El coche estaba en buen estado, bien, muy bien KIA Optima. El personal era amable.Desventajas: Pensé que recogida reservado en el aeropuerto. Que me dijeron que no tenían. Han aumentado el precio según las tarifas del aeropuerto.