2 car rentals in South Africa for a family of 4Ventajas: The cars were clean and what I had ordered.Desventajas: The first rental we were supposed to have WIFI for 4 people to use in the car. We planned to be able to use this to navigate around Cape Town and the surrounding area. The WIFI didn't work and I tried to call for help. Main number couldn't help and the local number would never answer. Never got a refund for the cost either. Someone was supposed to look into it and of course they never did and never contacted me. Similar situation at our second rental. When I picked up our car this time we were supposed to have a Garmen to navigate us around. They assured me it would work, and it was impossible to use. We never got a refund for that either. Very poor customer service.
You offered a pick up office which does not exist. It is where ferrt.Ventajas: Excellent car. Turn in easy.
Wonderful ExperienceVentajas: AVIS Montevideo was exceptional. The checkout was fast, courteous, and professional. There was some confusion regarding the location, which wasn't at the port as listed but at another location in Montevideo. They quickly reimbursed my cab from the port to the new location. Secondly, we had an issue with the rental car in Punta del Este and the AVIS location there also had a great customer service. We had a new car and were back on the road within minutes. Overall a great experience.
Le ofrecieron una oficina de recogida que no existVentajas: Excelente coche. Doble en fácil.
Don't recommend (At least the car I got)Ventajas: Didn't like much other than the price. Desventajas: Thought I was getting a deal for the CSR and the money, but then they pulled up for me a Renault Logan, and had an Avis sticker on it vs Budget. That said it was as basic a car as I have seen in a long time. The price was cheap given the week and peak demand. But, it was in poor condition, barely made it up hills, had a notchy clutch, no windshield wiper fluid, and the trunk seal came off upon trying to remove my first piece of luggage. Rental was around 360 for 8-9 days which was quite good, as I was not willing to pay 12-1500+ for a few other rentals, but I would gladly have paid 2-300 more for something better....but was told there were no other options. In general, worst car rental and experience I have ever had
they were oversoldVentajas: Problem was solvedDesventajas: not having the car as requested, they had oversold.
Helpful in montevideoVentajas: We rented a car to travel the country. the service at the car rental was efficient and friendly. My Spanish is terrible but the agent was extremely helpful and friendly. Great service.
Desventajas: express service at car dropoff needed: i shouldnt be made to wait in a line (that includes car pickup customers) to dropoff a car at an airport. i have a flight to make.
Desventajas: The price diferent when what we order ..
Tenían sobreventaVentajas: Problema resueltoDesventajas: No tener el coche que solicitamos, tenían sobreventa.
Serviciales en MontevideoVentajas: Alquilamos un coche para viajar por el país. El servicio del alquiler de coches era eficiente y amable. Mi español es terrible pero el agente era súper servicial y amable. Un gran servicio.
Desventajas: El precio cuando cambió de cuando reservamos..
Good but pick up is very close but off airport premisesVentajas: Car was good, staff was niceDesventajas: Waited roughly 30mins to be picked up at airport to go to premises (3 mins away)
Ventajas: Daniel in the desk was very nice and helpful.Desventajas: The car was old, very basic and low quality.
Ventajas: Daniel en el mostrador era muy agradable y servicial.Desventajas: El coche era viejo, muy básico y de baja calidad.
They didn't have my reservations Desventajas: They didn't have the van I reserved and I had to get 2 cars and we had to ride with the luggage inside the cars because it did t fit. It was horrible. The cars where super dirty also.
Don't even think about not buying their insurance!Desventajas: I bought the insurance I was offered during the booking process. Since I had that covered, I asked Thrifty NOT to add any insurance on the contract. Since they don't trust any other insurance policy "other than the ones they sell", they request that I provide a credit card where they can BLOCK 7,500 USD (That is seven thousand five hundred dollars!) UN-BELIEVABLE!
Ventajas: Good priceDesventajas: I requested more than 2 air bags in my car, no car was available.
Kayak drops the ballDesventajas: Arriving at the rental place, they had not received the booking from Kayak. It took a very long time, but the car company did set us up with a car. Not one that we had booked, but a lesser model and still charged us the quoted price. This car was not the greatest for what we needed it for but we made it work. Not sure if I'll book through Kayak again.
Very slow service and damaged carsVentajas: NothingDesventajas: Took 2 hours to get the car. that office needs more people but employees need to be more direct and assertive.
Car was dirty inside and out and made very weird noises .
It was also very damaged, we spent 30 min detailing all the previous bumps and issues before I took the car
Ventajas: thrifty never more !!!
Ventajas: Great service. Efficient pick up and drop off.
Ventajas: Thrifty nunca más!!!
Ventajas: Un gran servicio. Eficiente recogida y retorno.