Coches de alquiler en Long Beach

Ventajas: Nothing

Desventajas: I pay for full size car , and they give compact car, all dirty inside , the tires of the car very flat (safety issue) and the key was almost broken I’m very disappointed

No need to make a reservation because they won’t honor it

Desventajas: I made a reservation for 3pm,(Long beach airport Budget) my arrival time at the airport. Upon my arrival the clerk told me that they did not have a vehicle in the class I had made reservations for. I asked what they did have as I would have upgraded to another vehicle. The clerk told me that there were no vehicles available and I would have to wait 2 hours for a vehicle to be returned! What a joke. Walked out and went straight to Enterprise.

Don’t waste your time

Ventajas: Staff was ok

Desventajas: I thought I was getting a great rate for a great car. When I arrived they supposedly didn’t have anything at all for the rate I purchased and i was forced into a car half the size and half the value I wasn’t promised. They didn’t try to work with me or give me any other options. Will not rent from Long Beach budget again.

Second Class Reservations

Ventajas: They were open at 9:50 pm.

Desventajas: After having a ride to Disneyland from the Long Beach airport fall through three hours before our flight landed, I jumped on Kayak and reserved a mini van. It was really easy and at a good price for last minute. When I showed up to Budget (Kayak matched me up with them) to pick up my rental, I was told they did not have a mini van. When I asked why, they said it was because I reserved it on a third party site, like Hotwire. I told them it was Kayak and the attendant dismissed this information and acted as if that did not count as a “true reservation”. I recognized that I only reserved the mini van 3 hours before showing up, but it said it showed as a confirmed reservation on Kayak, and she was aware of the reservation. I offered to show it to her from my phone, but she declined. She then informed me that this was not uncommon, as if it was a problem due to the Kayaks, Hotwires, etc. in this situation. I expressed my displeasure saying that they should not accept these companies requests to reserve vehicles for their customers if they are treating the reservations as “second class”. I also told her that if I was aware of the flimsiness of this type of reservation, I would have spent the previous three hours searching elsewhere for a rental. I recognized that this was not her personal doing, but asked her to please send this up the management chain so that this false sense of reservations was avoided. She told me sorry, but they were going to close in 5 minutes. She offered me a twelve seater van. At that time, the Avis attendants down from the Budget lady said they had a mini van for me. A very nice gentleman helped me and was very accommodating. He offered me the same price as my Kayak reservation. After we loaded our van and were about to drive away, he checked on us one last time to make sure the van was good and we didn’t have any questions before he headed out as they had just closed for the night. Boo, Budget!!! Awesome, Avis!!!!

They were closed!!!!!

Ventajas: Nothing they left the office

Desventajas: We arrived at 10:05 and no one was at the Agency. Everyone else was at their post. We rented from Avis instead. We are done with Budget.

Good Car, Bad Business Practice

Ventajas: No complaints on the car, it ran great! The pick-up/drop-off experience is quick.

Desventajas: They admitted to overselling the bargain cars; it really seems like they do that just to get you in the door so they can upsell you to a pricier rental. Also, the expensive insurance they offer through the website is only good for collision (which you only find out about when you pick up the car.....) So yeah, their business practices seem a little crooked