Opiniones recientes
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- Neutrales
- Negativas
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6,0
Desventajas: In the end you are to expensive....I will not use you again
Opinión de
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2,0
Desventajas: The Ace car company service is terrible.
Opinión de
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3,6
Filthy Car
Ventajas: Very small operation in Long Beach; the girls picked us up at the airport with the shuttle, then worked behind the desk to rent and take back the car. Both were very nice.
Desventajas: The interior of the car was the dirtiest I have ever seen in a rental car. The girl at the desk at pickup mentioned that the person who cleaned the cars was not there, or only worked several times per week. When we checked into our hotel, I borrowed towels and a bottle of spray cleaner from the maid to clean the heavily stained seats, crumbs and dirt in the cup holders of our Ace Rental Car. The towels were black after I rubbed down the seats, probably our clothes too. Tried to use the windshield washer while driving on the highway, which was empty. The windshield wipers pushed dirt back and forth on the windshield without the aid of liquid. Be careful to document every scratch when you pick up the car. Most car rentals agencies say they are not concerned about scratches under a couple of inches, where Ace seemed to go over every scratch, which made me nervous as they held a $200 deposit before releasing the car. Funny, they didn’t care that the interior was disgusting and when I told the girl at the return that I had to clean the interior, she told me; “That’s alright”.
Opinión de
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10,0
Ventajas: Personnel service
Opinión de
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5,2
Take a pass on this
Ventajas: Friendly service
Desventajas: I paid extra money to reserve an SUV. They called me a few days ahead of my booking to let me know that they had overbooked their SUVs and downgraded me to a car and since prices had risen since I booked, they charged me SUV price for a car (over $10 more per day) despite the error on their end. I had an early flight on my return leg so their shuttle service wasn't running and they explicitly told me to take the Marriott's shuttle service instead. The driver for the Marriott said they had been told not to direct their customers to them, seemed really annoyed, but (generously) gave me a ride anyway. Very embarrassing.
Opinión de
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2,8
Filthy interior. Blatant lies
Ventajas: The pickup experience and gals at the front desk were nice.
Desventajas: The filthyness of the vehicle. Seats were a mess. Crusty residue on the steering wheel. Smelled like smoke.
Opinión de
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7,2
Dirty Interior
Ventajas: I liked the fast customer service.
Desventajas: The interior of the rental was unsatisfactory.
Opinión de
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2,0
Desventajas: got a call the day before saying the car was not available. All they could provide is a lower model without any credit. cancelled the order and needed to re-rent with another company for $150 more.
Opinión de
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2,0
What a ripoff!
Desventajas: When I arrived to pick up the van, ACE did not want to honor my contract and tried to insist on a "minimum 3-day rental". I was told that I could not use a debit card without renting for atleast 3 days, and that I would be charged an additional fee everyday unless I used a credit card.
Opinión de
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2,0
Ventajas: Nothing
Desventajas: It was a way from the airport and it was very dhsdy
Opinión de
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5,6
Not very clean
Ventajas: Liked the customer service and kindness of workers
Desventajas: There was a huge spider web and the car was full of ants
Opinión de
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9,6
Ventajas: Door to rental agency has green canopy and is between hotel door and Mexican restaurant, Car was ready and clean. No problems with it. Once the paperwork was completed, everything went a lot faster.
Desventajas: Service could be faster. Business hours could also be expanded.
Opinión de
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10,0
Ventajas: Personnel service
Opinión de
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9,6
Ventajas: Door to rental agency has green canopy and is between hotel door and Mexican restaurant, Car was ready and clean. No problems with it. Once the paperwork was completed, everything went a lot faster.
Desventajas: Service could be faster. Business hours could also be expanded.
Opinión de
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6,0
Desventajas: In the end you are to expensive....I will not use you again
Opinión de
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2,0
Desventajas: The Ace car company service is terrible.
Opinión de
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3,6
Filthy Car
Ventajas: Very small operation in Long Beach; the girls picked us up at the airport with the shuttle, then worked behind the desk to rent and take back the car. Both were very nice.
Desventajas: The interior of the car was the dirtiest I have ever seen in a rental car. The girl at the desk at pickup mentioned that the person who cleaned the cars was not there, or only worked several times per week. When we checked into our hotel, I borrowed towels and a bottle of spray cleaner from the maid to clean the heavily stained seats, crumbs and dirt in the cup holders of our Ace Rental Car. The towels were black after I rubbed down the seats, probably our clothes too. Tried to use the windshield washer while driving on the highway, which was empty. The windshield wipers pushed dirt back and forth on the windshield without the aid of liquid. Be careful to document every scratch when you pick up the car. Most car rentals agencies say they are not concerned about scratches under a couple of inches, where Ace seemed to go over every scratch, which made me nervous as they held a $200 deposit before releasing the car. Funny, they didn’t care that the interior was disgusting and when I told the girl at the return that I had to clean the interior, she told me; “That’s alright”.
Opinión de
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5,2
Take a pass on this
Ventajas: Friendly service
Desventajas: I paid extra money to reserve an SUV. They called me a few days ahead of my booking to let me know that they had overbooked their SUVs and downgraded me to a car and since prices had risen since I booked, they charged me SUV price for a car (over $10 more per day) despite the error on their end. I had an early flight on my return leg so their shuttle service wasn't running and they explicitly told me to take the Marriott's shuttle service instead. The driver for the Marriott said they had been told not to direct their customers to them, seemed really annoyed, but (generously) gave me a ride anyway. Very embarrassing.
Opinión de
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2,8
Filthy interior. Blatant lies
Ventajas: The pickup experience and gals at the front desk were nice.
Desventajas: The filthyness of the vehicle. Seats were a mess. Crusty residue on the steering wheel. Smelled like smoke.
Opinión de
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2,0
Desventajas: got a call the day before saying the car was not available. All they could provide is a lower model without any credit. cancelled the order and needed to re-rent with another company for $150 more.
Opinión de
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2,0
What a ripoff!
Desventajas: When I arrived to pick up the van, ACE did not want to honor my contract and tried to insist on a "minimum 3-day rental". I was told that I could not use a debit card without renting for atleast 3 days, and that I would be charged an additional fee everyday unless I used a credit card.
Opinión de
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2,0
Ventajas: Nothing
Desventajas: It was a way from the airport and it was very dhsdy
Opinión de
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5,6
Not very clean
Ventajas: Liked the customer service and kindness of workers
Desventajas: There was a huge spider web and the car was full of ants
Opinión de
