Small but fine for the priceVentajas: The price and the ease of pick upDesventajas: The car was smaller than suggested and the hard sell tactics for very expensive collision insurance were uncomfortable. Particularly the very large deposit charge on you credit card.
BEWARE of extra chargesDesventajas: He booked a car with ACS for $128, but they charged us $257 on the credit card. There is no explanation for the extra fees, and they are not communicating with us to pay them back.
In the end, the cheap option ended up being more expensive that pretty much all options. AVOID.
Average Customer Experience in Bilbao, SpainVentajas: Average serviceDesventajas: Average service
Experiencia de cliente en Bilbao, EspañaVentajas: Servicio promedioDesventajas: Servicio promedio
Ventajas: THe person at the counter did a wonderful job matching up 5 Americans with the largest vehicle available. We got a wonderful Peugot 508 Sport wagon. Great car.
Ventajas: Pick-up and drop-off was easy, car was clean and nice. Desventajas: We were asked if we wanted an automatic with GPS vs a manual and declined. They gave us an automatic with GPS (that we didn't know how to use) anyway and ended up with an optional services charge at the end that almost doubled the cost.
Ventajas: Buena atención del personal, buena ubicación de oficinas, bien señalizado.
Ventajas: Easy drop off. Staff was friendly and welcoming. Gas station near by to fill up before dropping off.
Ventajas: Fácil dejarlo. El personal era amable y acogedor. Cerca de la gasolinera antes de devolverlo