Opiniones de viajeros
Valoración general
8,1 Excelente
Basado en 14 opiniones
General
8,1
Limpieza
8,3
Comodidad
8,3
Recogida/Entrega
8,0
Valor por tu dinero
8,0
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Opiniones y directorio de alquiler de coches en Gainesville
Alamo
Alamo opiniones
Puntos de alquiler
╳
Alamo
Puntos de alquiler en Gainesville
3880 Ne 39th Ave Ste G
+1 844 841 7825
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
8,0
Ventajas: Easy to use
Opinión de
-
10,0
Ventajas: The young man who greeted me in Gainesville aiport was very professional and personable, nice way to start a journey.
Opinión de
-
8,4
Ventajas: Reserved and received the product and service as requested, making me a satisfied customer.
Opinión de
-
10,0
Ventajas: Easy pickup and drop off. Super friendly service. Super nice car.
Opinión de
-
6,4
Ventajas: Loved backup camera
Desventajas: Counter closed at pickup. Had to go to the sister counter where there was a big line and it took forever. No one seemed to know what was going on and seemed to be in no hurry to get any of us out of there. They were friendly tho. Then drop off at PBI very poorly marked. Plus I thought the rate was high.
Opinión de
-
10,0
Super
Ventajas: Best Customer Service. Have not seen a Happy Smile at 8:00a.m. LIKE that in years. Everything was perfecto. Will be using Alamo as my go-to from now on.
Desventajas: Nothing
Opinión de
-
2,0
Desventajas: No car available when I got there.
Opinión de
-
9,2
Desventajas: The usb port didn't charge or allow my phone to connect to the stereo.
Opinión de
-
10,0
Ventajas: Car was cleaned and gave me good mileage. They treated me with curtesy and service was excellent
Opinión de
-
8,0
Ventajas: Fácil de usar
Opinión de
-
10,0
Ventajas: Recogida fácil y regreso. Servicio super amable. Coche super agradable.
Opinión de
-
10,0
Super
Ventajas: Mejor servicio al cliente. No he visto una sonrisa feliz a las 8:00 Como que en años. Todo estaba perfecto. Se utiliza como Alamo mi go-to de ahora en adelante.
Desventajas: Nada
Opinión de
-
10,0
Ventajas: The young man who greeted me in Gainesville aiport was very professional and personable, nice way to start a journey.
Opinión de
-
10,0
Ventajas: Easy pickup and drop off. Super friendly service. Super nice car.
Opinión de
-
10,0
Super
Ventajas: Best Customer Service. Have not seen a Happy Smile at 8:00a.m. LIKE that in years. Everything was perfecto. Will be using Alamo as my go-to from now on.
Desventajas: Nothing
Opinión de
-
9,2
Desventajas: The usb port didn't charge or allow my phone to connect to the stereo.
Opinión de
-
10,0
Ventajas: Car was cleaned and gave me good mileage. They treated me with curtesy and service was excellent
Opinión de
-
10,0
Ventajas: Recogida fácil y regreso. Servicio super amable. Coche super agradable.
Opinión de
-
10,0
Super
Ventajas: Mejor servicio al cliente. No he visto una sonrisa feliz a las 8:00 Como que en años. Todo estaba perfecto. Se utiliza como Alamo mi go-to de ahora en adelante.
Desventajas: Nada
Opinión de
-
6,4
Ventajas: Loved backup camera
Desventajas: Counter closed at pickup. Had to go to the sister counter where there was a big line and it took forever. No one seemed to know what was going on and seemed to be in no hurry to get any of us out of there. They were friendly tho. Then drop off at PBI very poorly marked. Plus I thought the rate was high.
Opinión de
-
2,0
Desventajas: No car available when I got there.
Opinión de
Avis
Avis opiniones
Puntos de alquiler
╳
Avis
Puntos de alquiler en Gainesville
1714 Southwest 34th Street
+1 352 371 2424
3880 Northeast 39th Avenue, Suite E
+1 352 375 4326
Opiniones de viajeros
Valoración general
6,9 Bueno
Basado en 24 opiniones
General
6,8
Limpieza
6,8
Comodidad
7,0
Recogida/Entrega
6,9
Valor por tu dinero
7,1
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
8,0
enjoyed our chevy cruze
Ventajas: The car was affordable. The gentleman we picked the car up from, while not outgoing, got the job done. The back seat was a little cramped, but it wasn't considered a "luxury car," so I guess that was to be expected.
Desventajas: There was a faint odor of cigarettes in the car.
Opinión de
-
2,0
Desventajas: I was not informed that Avis does not accept debit cards, so I got no car and therefore almost lost my flight to Brazil.
Opinión de
-
2,0
No cars available
Ventajas: Reserved through Kayak but there were no cars available when I got to the location. Person behind the desk said it was the darn internet's fault.
Desventajas: See above
Opinión de
-
9,6
Desventajas: One tire was at 28 lbs..not in the 40's...gas tank was not on full but it all worked out & the orlando team was excellent
Opinión de
-
2,0
NEVER AGAIN!
Ventajas: Not a darned thing!
Desventajas: I was provided by KAYAK a date, location and time to pick up an Avis rental car. When I arrived on time at the designated location the Avis rental counter was un-attended and the rental counter was closed. When counting Avis by telephone Avis was 100% un-cooperative and un-helpful in assisting me to secure an Avis rental car from an alternative Avis location. Fortunately, albeit "last minute", I luckily found a rental vehicle from one of Avis' competitors. As a result of this incident, I will NEVER AGAIN use Avis - or KAYAK.
Opinión de
-
10,0
Economy car rental from Gainesville to Jacksonvill
Ventajas: Everything went fine
Desventajas: Nothing to not like
Opinión de
-
8,0
Easy drop off
Ventajas: I dropped off the car with no hassle.
Opinión de
-
7,2
Ventajas: The people at the Gainesville airport AVIS were very helpful.
Opinión de
-
2,0
Fail
Ventajas: Nothing
Desventajas: Book a car that showed 7 seater, plus call their customer service to confirm that. When come to the airport, it is 5 seater. No sorry from the manager. Feel cheated. Really disappointed.
Opinión de
-
10,0
Great service and learned a tip!
Ventajas: This agency called me in the morning to let me know I may not have a car at the time I requested it. I ended up getting a car but the overall tip is to never trust the call centers and make sure you talk to someone at the location to ensure they have a car, especially during peak rental periods.
Opinión de
-
2,0
Pick up address was wrong!
Ventajas: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.
Desventajas: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.
Opinión de
-
2,0
Desventajas: It was a one day rental and they charged me for two days at $60 a day.
Opinión de
-
9,6
Desventajas: One tire was at 28 lbs..not in the 40's...gas tank was not on full but it all worked out & the orlando team was excellent
Opinión de
-
10,0
Economy car rental from Gainesville to Jacksonvill
Ventajas: Everything went fine
Desventajas: Nothing to not like
Opinión de
-
10,0
Great service and learned a tip!
Ventajas: This agency called me in the morning to let me know I may not have a car at the time I requested it. I ended up getting a car but the overall tip is to never trust the call centers and make sure you talk to someone at the location to ensure they have a car, especially during peak rental periods.
Opinión de
-
8,0
enjoyed our chevy cruze
Ventajas: The car was affordable. The gentleman we picked the car up from, while not outgoing, got the job done. The back seat was a little cramped, but it wasn't considered a "luxury car," so I guess that was to be expected.
Desventajas: There was a faint odor of cigarettes in the car.
Opinión de
-
8,0
Easy drop off
Ventajas: I dropped off the car with no hassle.
Opinión de
-
7,2
Ventajas: The people at the Gainesville airport AVIS were very helpful.
Opinión de
-
2,0
Desventajas: I was not informed that Avis does not accept debit cards, so I got no car and therefore almost lost my flight to Brazil.
Opinión de
-
2,0
No cars available
Ventajas: Reserved through Kayak but there were no cars available when I got to the location. Person behind the desk said it was the darn internet's fault.
Desventajas: See above
Opinión de
-
2,0
NEVER AGAIN!
Ventajas: Not a darned thing!
Desventajas: I was provided by KAYAK a date, location and time to pick up an Avis rental car. When I arrived on time at the designated location the Avis rental counter was un-attended and the rental counter was closed. When counting Avis by telephone Avis was 100% un-cooperative and un-helpful in assisting me to secure an Avis rental car from an alternative Avis location. Fortunately, albeit "last minute", I luckily found a rental vehicle from one of Avis' competitors. As a result of this incident, I will NEVER AGAIN use Avis - or KAYAK.
Opinión de
-
2,0
Fail
Ventajas: Nothing
Desventajas: Book a car that showed 7 seater, plus call their customer service to confirm that. When come to the airport, it is 5 seater. No sorry from the manager. Feel cheated. Really disappointed.
Opinión de
-
2,0
Pick up address was wrong!
Ventajas: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.
Desventajas: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.
Opinión de
-
2,0
Desventajas: It was a one day rental and they charged me for two days at $60 a day.
Opinión de
Budget
Budget opiniones
Puntos de alquiler
╳
Budget
Puntos de alquiler en Gainesville
1714 Sw 34th St
+1 352 335 0940
3400 Northeast 39th Avenue
+1 352 373 3959
Opiniones de viajeros
Valoración general
7,9 Bueno
Basado en 55 opiniones
General
7,9
Limpieza
8,0
Comodidad
8,0
Recogida/Entrega
8,0
Valor por tu dinero
7,6
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
7,6
Desventajas: I was 15 minutes late and they charged me another full day.
Opinión de
-
7,2
Tyre pressures
Ventajas: All 4 low so not checked. Bottles left in car so not indpected
Desventajas: See above
Opinión de
-
2,0
Wrong Location
Desventajas: Budget at the airport noticed the confirmation of the rental at the wrong address and didnt accommodate me after waiting more than 2 hours on line extremely upset
Opinión de
-
10,0
Last minute easy rental
Ventajas: I was able to reserve a car just 2 hours before the time I chose to pick it up. Only one person ahead of me at the counter. The car was new, and had a lot of great features. I didn't use a lot of the technology, but the auxiliary option was nice to play music through my IPad. Car had only 15,000 miles on it, and was in great condition.
Opinión de
-
2,0
Desventajas: They didn't let me rent the car because I didn't have a credit card
Opinión de
-
9,2
Convenience
Ventajas: Relatively easy to arrange
Desventajas: A credit check
Opinión de
-
10,0
Easy Peasy
Ventajas: I was greeted with a bright smile and tolerance of the rain soaked contract that I handed in. My transaction took less than 5 minutes. And the employee was happy to put the final total on a different card than the on I supplied initially.
Opinión de
-
8,4
Ventajas: Economy car was in excellent shape. Price was best I could find. Car had cruise and played my Google map directions from my iPhone over the radio.
Opinión de
-
6,0
Relatively painless, but issues with Sunpass
Ventajas: Great vehicle, smooth ride.
Desventajas: The Sunpass worried me! Despite keeping it in the OFF position so as to pay the tolls by cash, the toll both operator told me it still read! I went ahead and paid the tolls by cash anyway, but I worried that I may be double billed!
Opinión de
-
7,2
Desventajas: Was not given option to pre-pay for fuel at a reasonable rate, and was unable to locate a gas station near the Tampa airport dropoff point to refuel-- there were not any convenient options that I could find and the agent at dropoff agreed that it's hard to find around there and it "helps to know the area." Um, thanks a lot for sharing that while gouging me for $10/gallon fuel.
Opinión de
-
8,0
Ventajas: Easy dropoff. Friendly staff!
Desventajas: There weren't clear signs for where the rental desk was in the hotel, had to ask for help finding it.
Opinión de
-
9,6
no surprises, which is a good thing!
Ventajas: everything about the rental experience met my expectations. it was a intermediate car, and the gas mileage was great. like brand new <2K miles Kia.
Desventajas: My wife said " if that was an intermediate car, I would hate to see you in a compact!"
Opinión de
-
10,0
Last minute easy rental
Ventajas: I was able to reserve a car just 2 hours before the time I chose to pick it up. Only one person ahead of me at the counter. The car was new, and had a lot of great features. I didn't use a lot of the technology, but the auxiliary option was nice to play music through my IPad. Car had only 15,000 miles on it, and was in great condition.
Opinión de
-
9,2
Convenience
Ventajas: Relatively easy to arrange
Desventajas: A credit check
Opinión de
-
10,0
Easy Peasy
Ventajas: I was greeted with a bright smile and tolerance of the rain soaked contract that I handed in. My transaction took less than 5 minutes. And the employee was happy to put the final total on a different card than the on I supplied initially.
Opinión de
-
9,6
no surprises, which is a good thing!
Ventajas: everything about the rental experience met my expectations. it was a intermediate car, and the gas mileage was great. like brand new <2K miles Kia.
Desventajas: My wife said " if that was an intermediate car, I would hate to see you in a compact!"
Opinión de
-
7,6
Desventajas: I was 15 minutes late and they charged me another full day.
Opinión de
-
7,2
Tyre pressures
Ventajas: All 4 low so not checked. Bottles left in car so not indpected
Desventajas: See above
Opinión de
-
8,4
Ventajas: Economy car was in excellent shape. Price was best I could find. Car had cruise and played my Google map directions from my iPhone over the radio.
Opinión de
-
7,2
Desventajas: Was not given option to pre-pay for fuel at a reasonable rate, and was unable to locate a gas station near the Tampa airport dropoff point to refuel-- there were not any convenient options that I could find and the agent at dropoff agreed that it's hard to find around there and it "helps to know the area." Um, thanks a lot for sharing that while gouging me for $10/gallon fuel.
Opinión de
-
8,0
Ventajas: Easy dropoff. Friendly staff!
Desventajas: There weren't clear signs for where the rental desk was in the hotel, had to ask for help finding it.
Opinión de
-
2,0
Wrong Location
Desventajas: Budget at the airport noticed the confirmation of the rental at the wrong address and didnt accommodate me after waiting more than 2 hours on line extremely upset
Opinión de
-
2,0
Desventajas: They didn't let me rent the car because I didn't have a credit card
Opinión de
-
6,0
Relatively painless, but issues with Sunpass
Ventajas: Great vehicle, smooth ride.
Desventajas: The Sunpass worried me! Despite keeping it in the OFF position so as to pay the tolls by cash, the toll both operator told me it still read! I went ahead and paid the tolls by cash anyway, but I worried that I may be double billed!
Opinión de
Enterprise
Enterprise opiniones
Puntos de alquiler
╳
Enterprise
Puntos de alquiler en Gainesville
3423 Sw Williston Rd
+1 352 371 7141
3880 N E 39th Avenue (suite N)
+1 352 372 8779
410 Nw 39th Avenue Suite B
+1 352 371 6599
730 W University Ave
+1 352 336 3390
Opiniones de viajeros
Valoración general
9,3 Excelente
Basado en 32 opiniones
General
9,3
Limpieza
9,6
Comodidad
9,3
Recogida/Entrega
8,9
Valor por tu dinero
9,4
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
9,2
Beware of the first car they show you!
Ventajas: The service provided by the Belleville Enterprise Rent-a-Car office was awesome!
Desventajas: Classic upsell - and I'm the sucker that fell for it. "Your full-sized car is ready". Around the corner comes an old Toyota Camry, with a fresh detail job. Looks great - not renting a new and impressive car. Renting an old car. "Well, we can get you into XYZ car for $15 more per day, or the LMNO SUV for $20 per day." Great salesmanship, just beware of the first car you sign up for. It maybe a Nissan Altima equivalent - but what year?
Opinión de
-
9,2
Nice
Ventajas: The service was great and the car was good. Great gas milage. Very basic car, but we didn't need anything fancy.
Opinión de
-
9,2
Drop Off Location- Receipt's
Ventajas: Friendly Staff
Desventajas: The Staff didn't have knowledge in knowing how to close out my rental agreement, and printing a receipt out for me (the customer) when asked to do so. At first, I was told that I would have to call the location that I picked the rental up from to get a receipt, printed or e-mail. After a twenty minute conversation, someone from the Staff was able to produce a printed receipt.
Opinión de
-
8,0
Operating Hours are not long enough at Enterprise Gainesville Airport
Ventajas: -quick and fast check-in
Desventajas: My flight arrived at 11:00 p.m. to Gainesville but the Enterprise counter closes at 11:00 p.m. So, I had to come back the next morning (wasted 2 cab rides and time). Counter should close at 11:30 p.m.
Opinión de
-
10,0
Drop off
Ventajas: Easy
Desventajas: N/a
Opinión de
-
10,0
Ventajas: EZ & fast
Opinión de
-
4,8
Ventajas: Nice Car, clean, easy drop off
Desventajas: When I got there the person told me I had to pay for upgrade and had to leave my car somewhere else other than where I chose to drop it off. The total bill was 2.5 times what it was said on Kayak. I had to argue and talk to manager to get what I was told on Kayak, did not need that hassle.
Opinión de
-
10,0
Perfect. Met all my expectations.
Ventajas: Great counter service. Good price. Clean new car. No problems.
Opinión de
-
10,0
Ventajas: Exelent Service
Opinión de
-
10,0
Ventajas: Courteous staff.
Opinión de
-
10,0
Great Availability
Ventajas: Dodge Journey was a spacious SUV, with nice handling in highway. Very gas efficient, was very surprised. Drove from Florida to Illinois. Very comfortable.
Desventajas: Didn't have Bluetooth or car phone accessory. When traveling now in car, hands free options are key.
Opinión de
-
10,0
Do not Use Trird Party Websites to book on Enterpr
Ventajas: nothing
Desventajas: This was the absolute worse Enterprise experience I have ever had. The clerk that greeted me was rude, did not say hello or look up, She only sputtered "license and credit card". She then demanded my boarding pass, which I did not have. I made the reservation through a travel site and the Miami airport was what they sent me to. I called the office to let them know I was running late, but no one picked up the phone. Then I called the 800 Rent A Car number and they only said I need a credit card to rent from there and nothing about a boarding pass. I asked the rude clerk to let me talk to the manager, and he said they do not rent to local people. They had my reservation in the system and they should honor it. I asked to to talk to his boss. A rude guys came out and basically said "too bad". I then said that since Enterprise told me this location was OK, they should give me a ride to the correct location. No dice, even though that is what Enterprise if known for. I said I was going to call the 800 number. He said he would call the police. We were both on the phone. I was telling the 800 number person how the manager was as calling the police. I then hand the phone over to the manager so he could get some tips on customer service from the 800 number person. The call was dropped after a couple of minutes. I left and easliy rented a car from National. On my way to the car I saw the police he called. He had LIED, telling them I was 1) in the way and 2) calling him names. This was the worst experience I have had renting a car. I partially blame your website, since it does not divulge that locals cannot rent cars there. Out of all of the Enterprise locations you sent me to the exact wrong one.
Opinión de
-
9,2
Beware of the first car they show you!
Ventajas: The service provided by the Belleville Enterprise Rent-a-Car office was awesome!
Desventajas: Classic upsell - and I'm the sucker that fell for it. "Your full-sized car is ready". Around the corner comes an old Toyota Camry, with a fresh detail job. Looks great - not renting a new and impressive car. Renting an old car. "Well, we can get you into XYZ car for $15 more per day, or the LMNO SUV for $20 per day." Great salesmanship, just beware of the first car you sign up for. It maybe a Nissan Altima equivalent - but what year?
Opinión de
-
9,2
Nice
Ventajas: The service was great and the car was good. Great gas milage. Very basic car, but we didn't need anything fancy.
Opinión de
-
9,2
Drop Off Location- Receipt's
Ventajas: Friendly Staff
Desventajas: The Staff didn't have knowledge in knowing how to close out my rental agreement, and printing a receipt out for me (the customer) when asked to do so. At first, I was told that I would have to call the location that I picked the rental up from to get a receipt, printed or e-mail. After a twenty minute conversation, someone from the Staff was able to produce a printed receipt.
Opinión de
-
10,0
Drop off
Ventajas: Easy
Desventajas: N/a
Opinión de
-
10,0
Ventajas: EZ & fast
Opinión de
-
10,0
Perfect. Met all my expectations.
Ventajas: Great counter service. Good price. Clean new car. No problems.
Opinión de
-
10,0
Ventajas: Exelent Service
Opinión de
-
10,0
Ventajas: Courteous staff.
Opinión de
-
10,0
Great Availability
Ventajas: Dodge Journey was a spacious SUV, with nice handling in highway. Very gas efficient, was very surprised. Drove from Florida to Illinois. Very comfortable.
Desventajas: Didn't have Bluetooth or car phone accessory. When traveling now in car, hands free options are key.
Opinión de
-
10,0
Do not Use Trird Party Websites to book on Enterpr
Ventajas: nothing
Desventajas: This was the absolute worse Enterprise experience I have ever had. The clerk that greeted me was rude, did not say hello or look up, She only sputtered "license and credit card". She then demanded my boarding pass, which I did not have. I made the reservation through a travel site and the Miami airport was what they sent me to. I called the office to let them know I was running late, but no one picked up the phone. Then I called the 800 Rent A Car number and they only said I need a credit card to rent from there and nothing about a boarding pass. I asked the rude clerk to let me talk to the manager, and he said they do not rent to local people. They had my reservation in the system and they should honor it. I asked to to talk to his boss. A rude guys came out and basically said "too bad". I then said that since Enterprise told me this location was OK, they should give me a ride to the correct location. No dice, even though that is what Enterprise if known for. I said I was going to call the 800 number. He said he would call the police. We were both on the phone. I was telling the 800 number person how the manager was as calling the police. I then hand the phone over to the manager so he could get some tips on customer service from the 800 number person. The call was dropped after a couple of minutes. I left and easliy rented a car from National. On my way to the car I saw the police he called. He had LIED, telling them I was 1) in the way and 2) calling him names. This was the worst experience I have had renting a car. I partially blame your website, since it does not divulge that locals cannot rent cars there. Out of all of the Enterprise locations you sent me to the exact wrong one.
Opinión de
Puntos de alquiler
╳
Florida Van Rentals
Puntos de alquiler en Gainesville
3880 Northeast 39th Avenue
+1 407 438 8010
Hertz
Hertz opiniones
Puntos de alquiler
╳
Hertz
Puntos de alquiler en Gainesville
3620 N. Main Street
+1 352 376 3123
3880 Ne 39th Ave Ste F
+1 352 373 8444
Opiniones de viajeros
Valoración general
8,0 Excelente
Basado en 27 opiniones
General
7,7
Limpieza
8,5
Comodidad
8,0
Recogida/Entrega
7,8
Valor por tu dinero
8,1
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
3,6
Ventajas: The staff was friendly and helpful
Desventajas: This Hertz location seemed stretched really thin on employees at the times I came in for pick-up and drop-off. Huge line of customers combined with the phone ringing off the hook really slowed everything down. Thankfully the staff seemed very professional and kept their cool pretty well, but I think the company would better serve the customers if it had enough people to properly handle the amount of tasks that can pull an associate away from helping a customer or getting them in and out in a reasonable time (I didn't get to speak to an agent for my 5PM reservation until 5:40). As far as the car goes, the midsize vehicle I rented drove well, however the passenger seat had very visible stains that the agent told me they tried their best to shampoo out, but was the best they could do. The extra fees after the estimate was also an unwelcome surprise. Overall, the experience will probably cause me not to rent with Hertz again in the future.
Opinión de
-
10,0
Ventajas: Aside from covering all the bases, the guys were very warm and friendly. Asked me if I needed a ride, and offered me a bottle of water when I didn't. Hertz will definitely come to mind first the next time I need to rent a car.
Opinión de
-
4,8
Poor customer service
Ventajas: Cheap price
Desventajas: I had to wait 30min for a car even though I had a reservation. They should have called to tell me they didn't have any cars. I ended up getting a car that had no cruise control and I was driving for 6 hrs one way. When I called about it they said they didn't know that was a requirement. It 2017 it should be standard and if not there should be a time for me to tell them it's a requirement.
Opinión de
-
6,8
Ventajas: What did you like? Vehicle we ended up with was real nice, drove well.
Desventajas: What didn't you like? Price booked was for a full size car at $12 per day. When I arrived, they only had a compact car (too small for what I needed) or I could "upgrade" to a SUV, which was an additional $12 per day. So it actually cost me twice as much as booking price.
Opinión de
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6,8
Ventajas: Price Cleanliness
Desventajas: Asked for midsize, got subcompact. Long line at pick-up
Opinión de
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2,0
Disappointed
Ventajas: Nothing
Desventajas: Surprised about the extra $200 deposit that was needed.
Opinión de
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8,8
Ventajas: It was very easy pick up and drop off. The staff was friendly.
Opinión de
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9,6
Awesome week special
Ventajas: Comfort of suv made the trip. Ride was smooth.
Desventajas: The 3rd row seat. But laid it down for more luggage space and comfort.
Opinión de
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10,0
Desventajas: Great
Opinión de
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2,0
Desventajas: To get a car took us for about 2 hours. Different price with a website. When we got a car there was some garbage inside.
Opinión de
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2,0
Desventajas: HORRIBLE customer service. Car was not ready on time and unsafe to drive when I got it. Turned it back in and was told there was no replacement vehicle in same size. No effort was made to assist finding a replacement. No response from customer service.
Opinión de
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10,0
Ventajas: Laurie was the attendant and she was awesome!
Opinión de
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10,0
Ventajas: Aside from covering all the bases, the guys were very warm and friendly. Asked me if I needed a ride, and offered me a bottle of water when I didn't. Hertz will definitely come to mind first the next time I need to rent a car.
Opinión de
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8,8
Ventajas: It was very easy pick up and drop off. The staff was friendly.
Opinión de
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9,6
Awesome week special
Ventajas: Comfort of suv made the trip. Ride was smooth.
Desventajas: The 3rd row seat. But laid it down for more luggage space and comfort.
Opinión de
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10,0
Desventajas: Great
Opinión de
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10,0
Ventajas: Laurie was the attendant and she was awesome!
Opinión de
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6,8
Ventajas: What did you like? Vehicle we ended up with was real nice, drove well.
Desventajas: What didn't you like? Price booked was for a full size car at $12 per day. When I arrived, they only had a compact car (too small for what I needed) or I could "upgrade" to a SUV, which was an additional $12 per day. So it actually cost me twice as much as booking price.
Opinión de
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6,8
Ventajas: Price Cleanliness
Desventajas: Asked for midsize, got subcompact. Long line at pick-up
Opinión de
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3,6
Ventajas: The staff was friendly and helpful
Desventajas: This Hertz location seemed stretched really thin on employees at the times I came in for pick-up and drop-off. Huge line of customers combined with the phone ringing off the hook really slowed everything down. Thankfully the staff seemed very professional and kept their cool pretty well, but I think the company would better serve the customers if it had enough people to properly handle the amount of tasks that can pull an associate away from helping a customer or getting them in and out in a reasonable time (I didn't get to speak to an agent for my 5PM reservation until 5:40). As far as the car goes, the midsize vehicle I rented drove well, however the passenger seat had very visible stains that the agent told me they tried their best to shampoo out, but was the best they could do. The extra fees after the estimate was also an unwelcome surprise. Overall, the experience will probably cause me not to rent with Hertz again in the future.
Opinión de
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4,8
Poor customer service
Ventajas: Cheap price
Desventajas: I had to wait 30min for a car even though I had a reservation. They should have called to tell me they didn't have any cars. I ended up getting a car that had no cruise control and I was driving for 6 hrs one way. When I called about it they said they didn't know that was a requirement. It 2017 it should be standard and if not there should be a time for me to tell them it's a requirement.
Opinión de
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2,0
Disappointed
Ventajas: Nothing
Desventajas: Surprised about the extra $200 deposit that was needed.
Opinión de
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2,0
Desventajas: To get a car took us for about 2 hours. Different price with a website. When we got a car there was some garbage inside.
Opinión de
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2,0
Desventajas: HORRIBLE customer service. Car was not ready on time and unsafe to drive when I got it. Turned it back in and was told there was no replacement vehicle in same size. No effort was made to assist finding a replacement. No response from customer service.
Opinión de
Puntos de alquiler
╳
National
Puntos de alquiler en Gainesville
3880 Ne 39th Ave Ste G
+1 844 841 7826
Puntos de alquiler
╳
Sunnycars
Puntos de alquiler en Gainesville
3400 NE 39th Avenue