Opiniones recientes
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8,8
About what you would expect
Ventajas: reasonably priced, knowledgeable agent
Desventajas: Car had a weird patch of dirt on passenger seat that we decided to clean off at our destination. Came right off. Line at the counter was terrible (~30 minute wait) but they were fully staffed.
Opinión de
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6,0
Eh...
Ventajas: It was a decent car for the money once we finally got past all the upselling.
Desventajas: Over an hour in line for pickup. Pressure sale to upgrade to 6 from 4 cylinders. Then we needed to buy the toll pass even when we told them we wouldn’t need it. We were told they were giving us a Kia because that was all our reservation called for as a full-size then delivered a Chevy Malibu. When I asked what happened to the Kia, was told that that the chevey was all they had. (Then why the big Kia push) On return, threy marked as 7/8th full and I asked if they had calculated for the 7/8th that was marked on our exit form as it only had 7/8th when we left. He then marked the car as full and told me that it’s a good thing I told him that or I would have been charged the difference at $9 a gallon. Just felt like everything was designed to upsell me, manipulate me or take advantage of me via documentation workflow problems. Oh, and the car kept trying to sync with old Bluetooth devices and manual had no information to resolve so no radio the entire week. Other than that, the play was wonderful ms Lincoln. ;-) sorry to complain, but that was our experience,
Opinión de
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4,4
Ventajas: The customer service rep when I picked up the car was great. The car itself was nice -- a free upgrade was a nice surprise. Airport shuttle ran on time.
Desventajas: 1 hour wait in line to pick up car because of slow customer service. Excessive hidden fees in the final contract that were not disclosed at the time of reservation.. Car was only semi-clean. They wrote down my email address wrong and I had to call to get the receipt for reimbursement purposes. A misapplied supplemental insurance charge that I declined, but a hassle to recognize and fix it. So I gave up after 10 minutes on the phone, more time on hold, and finally a dropped call. It seemed clear the service staff are trained carefully in how to resist the company losing money ("But sir, I just emailed you a copy of what you agreed to in writing when you picked up the car" and "Why don't you call back after you review that" and "You need to speak with someone else about this" etc.). On balance, I won't use this company again. The bad outweighed the positive.
Opinión de
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3,6
Ventajas: fast drop off and shuttle was right there to take us to the airport
Desventajas: POORLY staffed. Waited over 40 minutes. 20+ customers in line and an office equipped to handle 10 at a time, only 2 were in use ( occasionally up to 4 or down to 1). Employees portrayed no interest in customer service as far reduce their wait time. I even asked about the long wait and the agent said "here is a high demand". Really? So if you know this then WHY AREN't THERE MORE AGENTS AT THE DESK? When I dropped off the car a few days later the wait was an hour+40min a customer told my wife.
Opinión de
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5,2
Up Charged
Ventajas: The Yukon XL was very spacious with luxurious upgrades.
Desventajas: Upon arrival at the Advantage service desk, I was immediately changed from the Toyota Sequoia at $1480 for 10 days scheduled through Kayak. The agent started clicking his computer and not 1 minute later I do not have the vehicle I wanted and am charged $2016. What a rip off. The GMC Yukon XL was not cleaned well. The interior had not been vacuumed and the exterior was dirty.
Opinión de
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2,0
Horrible experience
Desventajas: Took and hour to get a car that reeked of cigarettes. Custom service was awful and the staff were distracted and playing on their phones.
Opinión de
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6,0
Ventajas: One of the cashiers was great and helped us get a discounted rate.
Desventajas: When we arrived, there were about 50 people in line and only a few cashiers. It took an hour to finally get our car.
Opinión de
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2,0
Terrible experience
Desventajas: Arrived at your Denver facility at 10am for a 10am car pick up as contracted to a madhouse of people milling and waiting in line for their cars. After waiting in line for 2 hours I had to leave and book an uber as transport as there was no way I would be able to pick up the car in time to make my destination. I completely understand that, at times, there are surges in customers but given many are booking on line, you should be able to account for that and staff up accordingly. I will not be using Advantage again.
Opinión de
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2,0
Desventajas: They charged double what we were quoted
Opinión de
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4,4
Desventajas: They charged me a premium price for the vehicle I had reserved at a non-premium rate, and the vehicle was very dirty.
Opinión de
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4,8
Desventajas: That we paid for an oversized crossover SUV equivalent to a Jeep patriot and then got to DIA and were offered only a Jeep Renegade and had to pay another $100 that we were offered for in the first place. Another $100 that they blamed on carrentals.com instead of giving us what we paid for in the first place. Poor.
Opinión de
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2,0
Do not rent here
Desventajas: These people are crooks. They lied at checkin about the cost of an upgrade then charged us triple that amount. They tried to charge us for toll fees when we would not be using any toll roads & wanted to charge 8.99 a gallon to let them fill the tank! Stay away from here !!!
Opinión de
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6,0
Eh...
Ventajas: It was a decent car for the money once we finally got past all the upselling.
Desventajas: Over an hour in line for pickup. Pressure sale to upgrade to 6 from 4 cylinders. Then we needed to buy the toll pass even when we told them we wouldn’t need it. We were told they were giving us a Kia because that was all our reservation called for as a full-size then delivered a Chevy Malibu. When I asked what happened to the Kia, was told that that the chevey was all they had. (Then why the big Kia push) On return, threy marked as 7/8th full and I asked if they had calculated for the 7/8th that was marked on our exit form as it only had 7/8th when we left. He then marked the car as full and told me that it’s a good thing I told him that or I would have been charged the difference at $9 a gallon. Just felt like everything was designed to upsell me, manipulate me or take advantage of me via documentation workflow problems. Oh, and the car kept trying to sync with old Bluetooth devices and manual had no information to resolve so no radio the entire week. Other than that, the play was wonderful ms Lincoln. ;-) sorry to complain, but that was our experience,
Opinión de
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4,4
Ventajas: The customer service rep when I picked up the car was great. The car itself was nice -- a free upgrade was a nice surprise. Airport shuttle ran on time.
Desventajas: 1 hour wait in line to pick up car because of slow customer service. Excessive hidden fees in the final contract that were not disclosed at the time of reservation.. Car was only semi-clean. They wrote down my email address wrong and I had to call to get the receipt for reimbursement purposes. A misapplied supplemental insurance charge that I declined, but a hassle to recognize and fix it. So I gave up after 10 minutes on the phone, more time on hold, and finally a dropped call. It seemed clear the service staff are trained carefully in how to resist the company losing money ("But sir, I just emailed you a copy of what you agreed to in writing when you picked up the car" and "Why don't you call back after you review that" and "You need to speak with someone else about this" etc.). On balance, I won't use this company again. The bad outweighed the positive.
Opinión de
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3,6
Ventajas: fast drop off and shuttle was right there to take us to the airport
Desventajas: POORLY staffed. Waited over 40 minutes. 20+ customers in line and an office equipped to handle 10 at a time, only 2 were in use ( occasionally up to 4 or down to 1). Employees portrayed no interest in customer service as far reduce their wait time. I even asked about the long wait and the agent said "here is a high demand". Really? So if you know this then WHY AREN't THERE MORE AGENTS AT THE DESK? When I dropped off the car a few days later the wait was an hour+40min a customer told my wife.
Opinión de
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5,2
Up Charged
Ventajas: The Yukon XL was very spacious with luxurious upgrades.
Desventajas: Upon arrival at the Advantage service desk, I was immediately changed from the Toyota Sequoia at $1480 for 10 days scheduled through Kayak. The agent started clicking his computer and not 1 minute later I do not have the vehicle I wanted and am charged $2016. What a rip off. The GMC Yukon XL was not cleaned well. The interior had not been vacuumed and the exterior was dirty.
Opinión de
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2,0
Horrible experience
Desventajas: Took and hour to get a car that reeked of cigarettes. Custom service was awful and the staff were distracted and playing on their phones.
Opinión de
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6,0
Ventajas: One of the cashiers was great and helped us get a discounted rate.
Desventajas: When we arrived, there were about 50 people in line and only a few cashiers. It took an hour to finally get our car.
Opinión de
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2,0
Terrible experience
Desventajas: Arrived at your Denver facility at 10am for a 10am car pick up as contracted to a madhouse of people milling and waiting in line for their cars. After waiting in line for 2 hours I had to leave and book an uber as transport as there was no way I would be able to pick up the car in time to make my destination. I completely understand that, at times, there are surges in customers but given many are booking on line, you should be able to account for that and staff up accordingly. I will not be using Advantage again.
Opinión de
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2,0
Desventajas: They charged double what we were quoted
Opinión de
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4,4
Desventajas: They charged me a premium price for the vehicle I had reserved at a non-premium rate, and the vehicle was very dirty.
Opinión de
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4,8
Desventajas: That we paid for an oversized crossover SUV equivalent to a Jeep patriot and then got to DIA and were offered only a Jeep Renegade and had to pay another $100 that we were offered for in the first place. Another $100 that they blamed on carrentals.com instead of giving us what we paid for in the first place. Poor.
Opinión de
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2,0
Do not rent here
Desventajas: These people are crooks. They lied at checkin about the cost of an upgrade then charged us triple that amount. They tried to charge us for toll fees when we would not be using any toll roads & wanted to charge 8.99 a gallon to let them fill the tank! Stay away from here !!!
Opinión de
