Opiniones recientes
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5,6
Won’t use again
Ventajas: Staff was friendly and accommodating during check-in.
Desventajas: It’s not obvious where the shuttle is to the off site location. I just happened to see a shuttle bus outside and went with that. We were sold a SunPass for $12 because we were told no tolls accept cash and their price matched everywhere else. Well none of that is true. The SkyBridge in Tampa does have cash lanes and Publix sells the passes for $5. Big rip off. Our initial car was a 2014 Impala and was a piece of junk but we took it because there was no other car in the Intermediate class. Long story short, the car was already registered to someone else with a SunPass so we couldn’t register ours. We asked for a different car that wasn’t registered already. We were upgraded to a higher classification car. That took about and hour and a half out of our night. The car was great the whole week. There is NO shuttle to take you back to the airport if you leave before 8:00am. That’s not ok. You are an off site location and should off rides back when the airport offers flights. So we had to spend additional money for an Uber. There is no drop box for your keys. There is one outside the building but it was next to the Economy rent a car business. That was very confusing so we just left our keys on the floorboard of the car (when the key is in the car, the doors won’t lock) so we essentially left a car for someone to drive off with.
Opinión de
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9,2
ACE Clearwater, FL
Ventajas: Agent was friendly and had our car and paperwork ready when we arrived. We decided to upgrade to a larger car and the change was quick and reasonably priced. Agency was very busy at drop-off but check-out was also fast and easy. The shuttle to PIE airport only took 10 minutes and the driver was very helpful and fun! Will definitely rent from ACE, Clearwater again!!
Opinión de
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3,2
Ace mislead
Desventajas: Thought it was at airport location. When getting price I entered time of return the when picking up charged extra 23$ because it was before 8. Was a pain to get ride from airport.
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4,0
Good and Bad
Ventajas: They worked with me to find a car that would fit our luggage. The person helping us named Erica was very good to work with.
Desventajas: The car we got was dirty. A gentleman there named Wes was very rude to his employees. The car had no windshield wiper fluid.
Opinión de
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9,2
Ventajas: Nice car and nice price. Only issue was car was not at airport. We had to get shuttled to it. Shuttle was a little late. We had to pay extra to return to parking lot or find a taxi to airport since our plane left before they were open.
Opinión de
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10,0
Ventajas: Friendly staff. Clean car.
Desventajas: Check-in was a slow process but we were in no hurry.
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8,0
Short trip to Clearwater
Ventajas: Friendly and efficient service They were still there even after my flight was three hours late Good value Nice shuttle drivers
Desventajas: Car was not the greatest, a lot of dings and scratches and could have been cleaner Drop off location is off main road and not easy to find
Opinión de
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6,0
Ventajas: They had a good price, although I had to pay in advance. When I had to cancel my reservation, however, they promptly refunded my money.
Desventajas: The reason I canceled my reservation is that I learned there's a daily limit on free miles--just 100 miles a day. After that it's an extra 25 cents a mile, and that adds up fast. My intention had been to take the car on an overnight trip, which ended up being 527 miles. So I would have paid an extra $81.75.
Opinión de
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2,0
Desventajas: The location was off site, they weren’t open when my return flight was scheduled so they wanted to charge me an extra $20 to leave the car at the airport. I would have been okay with that had I known prior to booking. Then, they give me a car that had a low tire, I requested a different car & they were completely annoyed. I just wanted something safe to drive. I won’t be renting from Ace again.
Opinión de
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8,0
great car
Ventajas: everything
Opinión de
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6,4
Ventajas: Just the car itself
Desventajas: I got thoroughlt screwed on the price and I am turning it over to American Express
Opinión de
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5,6
We found out the hard way why Ace isn't at the airport!!!!
Ventajas: Car was clean and got good gas mileage
Desventajas: From the first moment I stepped into the office it was a horrible experience, so many hidden fees, fee if you need to drop it off before they open, fee if you go through tolls without having the PayTolla app or a SunPass..all of this made the car much more expensive on a daily basis than any of the others, couldn't understand the foreign guy with the accent and he was obviously training and didn't tell us quite a bit of the small details. Just overall poor experience and we will NEVER be back to Ace for car rentals. Transmission was bad, and car had no power-almost got hit several times trying to get into traffic because the car wouldn't move, oil change light came on every time we started the car, low tire pressure light came on. Called after first day of rental to tell them about the issues and they told me "welcome to the Ford Focus," like it was somehow not their problem and I had to deal with it. Never offered to switch the car out until I told them I'd be leaving this review.
Opinión de
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9,2
ACE Clearwater, FL
Ventajas: Agent was friendly and had our car and paperwork ready when we arrived. We decided to upgrade to a larger car and the change was quick and reasonably priced. Agency was very busy at drop-off but check-out was also fast and easy. The shuttle to PIE airport only took 10 minutes and the driver was very helpful and fun! Will definitely rent from ACE, Clearwater again!!
Opinión de
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9,2
Ventajas: Nice car and nice price. Only issue was car was not at airport. We had to get shuttled to it. Shuttle was a little late. We had to pay extra to return to parking lot or find a taxi to airport since our plane left before they were open.
Opinión de
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10,0
Ventajas: Friendly staff. Clean car.
Desventajas: Check-in was a slow process but we were in no hurry.
Opinión de
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8,0
Short trip to Clearwater
Ventajas: Friendly and efficient service They were still there even after my flight was three hours late Good value Nice shuttle drivers
Desventajas: Car was not the greatest, a lot of dings and scratches and could have been cleaner Drop off location is off main road and not easy to find
Opinión de
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8,0
great car
Ventajas: everything
Opinión de
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5,6
Won’t use again
Ventajas: Staff was friendly and accommodating during check-in.
Desventajas: It’s not obvious where the shuttle is to the off site location. I just happened to see a shuttle bus outside and went with that. We were sold a SunPass for $12 because we were told no tolls accept cash and their price matched everywhere else. Well none of that is true. The SkyBridge in Tampa does have cash lanes and Publix sells the passes for $5. Big rip off. Our initial car was a 2014 Impala and was a piece of junk but we took it because there was no other car in the Intermediate class. Long story short, the car was already registered to someone else with a SunPass so we couldn’t register ours. We asked for a different car that wasn’t registered already. We were upgraded to a higher classification car. That took about and hour and a half out of our night. The car was great the whole week. There is NO shuttle to take you back to the airport if you leave before 8:00am. That’s not ok. You are an off site location and should off rides back when the airport offers flights. So we had to spend additional money for an Uber. There is no drop box for your keys. There is one outside the building but it was next to the Economy rent a car business. That was very confusing so we just left our keys on the floorboard of the car (when the key is in the car, the doors won’t lock) so we essentially left a car for someone to drive off with.
Opinión de
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3,2
Ace mislead
Desventajas: Thought it was at airport location. When getting price I entered time of return the when picking up charged extra 23$ because it was before 8. Was a pain to get ride from airport.
Opinión de
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4,0
Good and Bad
Ventajas: They worked with me to find a car that would fit our luggage. The person helping us named Erica was very good to work with.
Desventajas: The car we got was dirty. A gentleman there named Wes was very rude to his employees. The car had no windshield wiper fluid.
Opinión de
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6,0
Ventajas: They had a good price, although I had to pay in advance. When I had to cancel my reservation, however, they promptly refunded my money.
Desventajas: The reason I canceled my reservation is that I learned there's a daily limit on free miles--just 100 miles a day. After that it's an extra 25 cents a mile, and that adds up fast. My intention had been to take the car on an overnight trip, which ended up being 527 miles. So I would have paid an extra $81.75.
Opinión de
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2,0
Desventajas: The location was off site, they weren’t open when my return flight was scheduled so they wanted to charge me an extra $20 to leave the car at the airport. I would have been okay with that had I known prior to booking. Then, they give me a car that had a low tire, I requested a different car & they were completely annoyed. I just wanted something safe to drive. I won’t be renting from Ace again.
Opinión de
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6,4
Ventajas: Just the car itself
Desventajas: I got thoroughlt screwed on the price and I am turning it over to American Express
Opinión de
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5,6
We found out the hard way why Ace isn't at the airport!!!!
Ventajas: Car was clean and got good gas mileage
Desventajas: From the first moment I stepped into the office it was a horrible experience, so many hidden fees, fee if you need to drop it off before they open, fee if you go through tolls without having the PayTolla app or a SunPass..all of this made the car much more expensive on a daily basis than any of the others, couldn't understand the foreign guy with the accent and he was obviously training and didn't tell us quite a bit of the small details. Just overall poor experience and we will NEVER be back to Ace for car rentals. Transmission was bad, and car had no power-almost got hit several times trying to get into traffic because the car wouldn't move, oil change light came on every time we started the car, low tire pressure light came on. Called after first day of rental to tell them about the issues and they told me "welcome to the Ford Focus," like it was somehow not their problem and I had to deal with it. Never offered to switch the car out until I told them I'd be leaving this review.
Opinión de
