Coches de alquiler en Carcasona

All good until the end

Ventajas: Car was clean and comfortable

Desventajas: Pick-up took a very long tine due to lack of staff. Once agents arrived it was quick and helpful. Drop-off was non-existent. No agent in office in Perpignon. No one to check car in. Sketchy instructions for leaving the car and the key...2 different places. GPS was just a mirror of my iphone maps.

Hertz customer service fail.

Ventajas: The car suited our needs.

Desventajas: On the evening before our rental concluded, we had our tires slashed while out to dinner. I called Hertz to find out how to proceed and they arranged for a tow-truck. The agent offered another car to replace and I declined as we were leaving the following morning at it was now late at night. I asked if there was anything else I needed to do and he said no. A month later I get an urgent and hard to understand email from Hertz Carcasonne saying that because I didn't fill out an accident report form (this was first time i had heard of it?) I would not get my deposit back and that they would charge me additional amounts. I replied that I was on vacation in a remote region without access to printer or scanner to complete this new form I was just hearing about and requested that they send a text only version of the sections. Never heard back and just noticed my credit card has been charge again without my consent. Super disappointed in the customer service. I would recommend proceeding with caution.

Desventajas: Drop off entrance was very hard to find

Todo bien hasta el final

Ventajas: Coche estaba limpio y cómodo

Desventajas: La recogida tardó mucho debido a la falta de personal. Cuando los agentes llegaron fueron rápidos y amables. La devolución era inexistente. No había un solo agente en la oficina de Perpignon. Nadie para comprobar coche. Instrucciones para dejar el coche y las llaves... 2 sitios diferentes. El GPS era un espejo de mi phone maps.

Desventajas: Dejar entrada era muy difícil encontrar