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Opiniones y directorio de alquiler de coches en Aeropuerto Norfolk
Posición n.º 1
National
Mejor valorado
9,8 Excelente (2 opiniones)
1 punto de alquiler en Aeropuerto Norfolk
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National opiniones
Puntos de alquiler
National
Puntos de alquiler en Aeropuerto Norfolk
2200 Norview Ave
+1 833 338 3320
Todas las opiniones de National
Opiniones de National en Aeropuerto Norfolk
Posición n.º 2
Alamo
8,6 Excelente (131 opiniones)
1 punto de alquiler en Aeropuerto Norfolk
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Alamo opiniones
Puntos de alquiler
Alamo
Puntos de alquiler en Aeropuerto Norfolk
2200 Norview Ave
+1 833 338 3318
Todas las opiniones de Alamo
Opiniones de Alamo en Aeropuerto Norfolk
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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5,6
Ventajas: The car was clean and almost new.
Desventajas: I really got hassled at pickup for not adding on their 3rd party insurance. The guy made it sound like I was definitely going to get in an accident or something and made me feel like I wasn’t very intelligent.
Opinión de
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10,0
Ventajas: The staff was very friendly and helpful. He joked around with us and even gave us a free upgrade. Small things like that keep us coming back. :)
Opinión de
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5,6
Ventajas: Vehicle didn't smell like smoke and was clean. Price was very good. Drop-off process was smooth.
Desventajas: We reserved the vehicle for 6 and it wasn't ready until 6:40. When we finally got it the van had half a tank of gas. The oil light was on. The man working the counter was rude. He did not attempt to apologize, offer a discount, or even make eye contact during the whole transaction.
Opinión de
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10,0
Ventajas: Everything went very smooth.
Desventajas: Keep up the good work.
Opinión de
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10,0
Ventajas: Pick-up and drop-off smooth
Opinión de
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8,0
Ventajas: yes
Desventajas: nothing just rented a car not a cruse
Opinión de
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4,8
Ventajas: Car type
Desventajas: 1) cleanliness. The car was dirty outside and inside, with garbage and dirty seats. 2) At car pick up, we decided we wanted to add 3 extra hours and were charged "a whole day". Initially, one day was $42 dollars, but the "extra day" was OVER $150.
Opinión de
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7,6
Desventajas: Pick up took to long
Opinión de
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2,0
Ventajas: Staff was friendly, what happened wasn't their fault. Tried to help the best they could but their hands were tied.
Desventajas: Alamo has a stupid third party company that apparently does some sort of background check on renters because of car thefts. After waiting an hour I was unable to rent the vehicle because of this arbitrary "background check". I have great credit, no criminal record, etc etc but they couldn't answer w
Opinión de
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9,6
Ventajas: Staff was efficient, friendly, kind, and helpful. Thank you.
Desventajas: N/a
Opinión de
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10,0
Desventajas: Everything was great!
Opinión de
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10,0
Easy drop off
Ventajas: It was a normal process renting the car, and very easy to drop it off
Opinión de
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10,0
Ventajas: The staff was very friendly and helpful. He joked around with us and even gave us a free upgrade. Small things like that keep us coming back. :)
Opinión de
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10,0
Ventajas: Everything went very smooth.
Desventajas: Keep up the good work.
Opinión de
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10,0
Ventajas: Pick-up and drop-off smooth
Opinión de
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9,6
Ventajas: Staff was efficient, friendly, kind, and helpful. Thank you.
Desventajas: N/a
Opinión de
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10,0
Desventajas: Everything was great!
Opinión de
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10,0
Easy drop off
Ventajas: It was a normal process renting the car, and very easy to drop it off
Opinión de
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5,6
Ventajas: The car was clean and almost new.
Desventajas: I really got hassled at pickup for not adding on their 3rd party insurance. The guy made it sound like I was definitely going to get in an accident or something and made me feel like I wasn’t very intelligent.
Opinión de
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5,6
Ventajas: Vehicle didn't smell like smoke and was clean. Price was very good. Drop-off process was smooth.
Desventajas: We reserved the vehicle for 6 and it wasn't ready until 6:40. When we finally got it the van had half a tank of gas. The oil light was on. The man working the counter was rude. He did not attempt to apologize, offer a discount, or even make eye contact during the whole transaction.
Opinión de
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4,8
Ventajas: Car type
Desventajas: 1) cleanliness. The car was dirty outside and inside, with garbage and dirty seats. 2) At car pick up, we decided we wanted to add 3 extra hours and were charged "a whole day". Initially, one day was $42 dollars, but the "extra day" was OVER $150.
Opinión de
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2,0
Ventajas: Staff was friendly, what happened wasn't their fault. Tried to help the best they could but their hands were tied.
Desventajas: Alamo has a stupid third party company that apparently does some sort of background check on renters because of car thefts. After waiting an hour I was unable to rent the vehicle because of this arbitrary "background check". I have great credit, no criminal record, etc etc but they couldn't answer w
Opinión de
Posición n.º 3
Enterprise
8,2 Excelente (26 opiniones)
1 punto de alquiler en Aeropuerto Norfolk
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Enterprise opiniones
Puntos de alquiler
Enterprise
Puntos de alquiler en Aeropuerto Norfolk
2200 Norview Ave
+1 833 338 3319
Todas las opiniones de Enterprise
Opiniones de Enterprise en Aeropuerto Norfolk
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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10,0
Desventajas: It was a wonderful experience. The truck was clean and was fully gas. The attendant was very nice. Walked around the car with me and checked for scratches or other damages.
Opinión de
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6,4
Ventajas: Staff was great, prompt and responded quickly. Got me on the road as soon as possible.
Desventajas: I got a sports car for a few days. Drove it, the radio wasn't functioning, went to drive the car back to the airport and the vehicle was completely dead.
Opinión de
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2,0
Ventajas: Nothing - the staff did not let me rent the car because I didn’t have a return flight - I’m military.
Desventajas: Rented a car
Opinión de
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2,0
Ventajas: 100% terrible.
Desventajas: Everything. Didn’t even honor the reservation. Ended up not getting the car and got an Uber.
Opinión de
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6,4
Ventajas: Having a kiosk with people in the garage to check me in, though it wasn't clear whom to see.
Desventajas: Confusing drop-off, not well or clearly indicated. And this review label says the drop-off was in Norfolk, but it was actually at the airport in Newport News, VA.
Opinión de
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10,0
Great Job Enterprise!
Ventajas: You guys are all so friendly and efficient!
Desventajas: Not a single complaint
Opinión de
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10,0
Kayak gave me a great deal.
Ventajas: Check in and check out went great.
Opinión de
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10,0
Ventajas: Courteous service and fast
Opinión de
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2,0
Desventajas: I wasn't able to rent from your company because I do t have a credit card. I have a Debit card but was told that wouldn't work. I was however allowed to make the reservation and have to adjust last minute. I also was charged for trip insurance and I would like that amount refunded
Opinión de
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9,2
Charges
Desventajas: Having to pay extra for a car that came from N.Y. and returning it in N.J. Don't make sense for me.
Opinión de
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2,8
Desventajas: It took over an hour to pick up the vehicle. The class of cars I chose showed a newer Kia and I got a much older Mitsubishi something or other. And the alignment was off.
Opinión de
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10,0
Desventajas: It was a wonderful experience. The truck was clean and was fully gas. The attendant was very nice. Walked around the car with me and checked for scratches or other damages.
Opinión de
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10,0
Great Job Enterprise!
Ventajas: You guys are all so friendly and efficient!
Desventajas: Not a single complaint
Opinión de
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10,0
Kayak gave me a great deal.
Ventajas: Check in and check out went great.
Opinión de
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10,0
Ventajas: Courteous service and fast
Opinión de
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9,2
Charges
Desventajas: Having to pay extra for a car that came from N.Y. and returning it in N.J. Don't make sense for me.
Opinión de
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6,4
Ventajas: Staff was great, prompt and responded quickly. Got me on the road as soon as possible.
Desventajas: I got a sports car for a few days. Drove it, the radio wasn't functioning, went to drive the car back to the airport and the vehicle was completely dead.
Opinión de
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2,0
Ventajas: Nothing - the staff did not let me rent the car because I didn’t have a return flight - I’m military.
Desventajas: Rented a car
Opinión de
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2,0
Ventajas: 100% terrible.
Desventajas: Everything. Didn’t even honor the reservation. Ended up not getting the car and got an Uber.
Opinión de
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6,4
Ventajas: Having a kiosk with people in the garage to check me in, though it wasn't clear whom to see.
Desventajas: Confusing drop-off, not well or clearly indicated. And this review label says the drop-off was in Norfolk, but it was actually at the airport in Newport News, VA.
Opinión de
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2,0
Desventajas: I wasn't able to rent from your company because I do t have a credit card. I have a Debit card but was told that wouldn't work. I was however allowed to make the reservation and have to adjust last minute. I also was charged for trip insurance and I would like that amount refunded
Opinión de
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2,8
Desventajas: It took over an hour to pick up the vehicle. The class of cars I chose showed a newer Kia and I got a much older Mitsubishi something or other. And the alignment was off.
Opinión de
Posición n.º 4
Avis
8,1 Excelente (20 opiniones)
1 punto de alquiler en Aeropuerto Norfolk
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Avis opiniones
Puntos de alquiler
Avis
Puntos de alquiler en Aeropuerto Norfolk
2200 Norview Avenue
+1 757 855 1945
Todas las opiniones de Avis
Opiniones de Avis en Aeropuerto Norfolk
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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6,4
Ventajas: The car was nice and clean; pick-up/drop-off was quick and easy.
Desventajas: The counter agent was NOT honest about additional fees he sold us. Claimed additional insurance was "only $27" but failed to mentioned it was $27 per DAY. Did not appreciate this underhanded upsell.
Opinión de
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10,0
Ventajas: The staff very professional and the car in good conditions
Opinión de
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10,0
Desventajas: Nothing!! I had a very good experience.
Opinión de
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5,2
Ventajas: Vehicle room Cleanliness
Desventajas: The wait time at drop off and pick up Accurate quote
Opinión de
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8,4
Everything went smoothly
Ventajas: Convenient and efficient service. Vehicle in good condition.
Desventajas: Some confusion regarding insurance.
Opinión de
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8,0
Desventajas: Left my car phone charger in the car. It can't be found. :(
Opinión de
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6,4
Car Rental for Wedding
Ventajas: When I told AVIS my car rental was for my wedding that occurred on the pick up day, I was upgraded from a Lincoln to a brand new Mercedes which pleased me. The Mercedes was beautiful. My replacement vehicle was nice and spacious (after a roadside exchange due to a flat tire on the first car)
Desventajas: The fact that my rental (the Mercedes) caught a flat within 20minutes of picking the vehicle up (the vehicle was originally picked up at 10:48am) And then there was no spare available within the vehicle. I requested a roadside exchange but it didn't arrive until almost 5pm. And the lack of operable vehicle caused a really HUGE inconvenience for my wedding and single handily ruined my wedding transportation plan. On top of that, on the return day I was told by the company that I had to be charged for two day opposed to the one day that I rented, the replacement vehicle (considered good it didn't come till almost 5pm.
Opinión de
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10,0
Easy
Ventajas: Once again quick. Upon getting out of the vehicle the attendant noted I walked with a cane and asked if I would like a shuttle ride to the airport. Her concern was first for me the customer then the vehicle.
Opinión de
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10,0
Ventajas: Quick, efficient car return. No hassles.
Opinión de
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6,8
Informative attendants
Ventajas: Check in speed was fast. It was easy to get to and the check in attendant was very knowledgeable about the car policies.
Desventajas: Nothing
Opinión de
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10,0
Ventajas: The staff very professional and the car in good conditions
Opinión de
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10,0
Desventajas: Nothing!! I had a very good experience.
Opinión de
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10,0
Easy
Ventajas: Once again quick. Upon getting out of the vehicle the attendant noted I walked with a cane and asked if I would like a shuttle ride to the airport. Her concern was first for me the customer then the vehicle.
Opinión de
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10,0
Ventajas: Quick, efficient car return. No hassles.
Opinión de
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8,4
Everything went smoothly
Ventajas: Convenient and efficient service. Vehicle in good condition.
Desventajas: Some confusion regarding insurance.
Opinión de
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8,0
Desventajas: Left my car phone charger in the car. It can't be found. :(
Opinión de
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6,8
Informative attendants
Ventajas: Check in speed was fast. It was easy to get to and the check in attendant was very knowledgeable about the car policies.
Desventajas: Nothing
Opinión de
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6,4
Ventajas: The car was nice and clean; pick-up/drop-off was quick and easy.
Desventajas: The counter agent was NOT honest about additional fees he sold us. Claimed additional insurance was "only $27" but failed to mentioned it was $27 per DAY. Did not appreciate this underhanded upsell.
Opinión de
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5,2
Ventajas: Vehicle room Cleanliness
Desventajas: The wait time at drop off and pick up Accurate quote
Opinión de
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6,4
Car Rental for Wedding
Ventajas: When I told AVIS my car rental was for my wedding that occurred on the pick up day, I was upgraded from a Lincoln to a brand new Mercedes which pleased me. The Mercedes was beautiful. My replacement vehicle was nice and spacious (after a roadside exchange due to a flat tire on the first car)
Desventajas: The fact that my rental (the Mercedes) caught a flat within 20minutes of picking the vehicle up (the vehicle was originally picked up at 10:48am) And then there was no spare available within the vehicle. I requested a roadside exchange but it didn't arrive until almost 5pm. And the lack of operable vehicle caused a really HUGE inconvenience for my wedding and single handily ruined my wedding transportation plan. On top of that, on the return day I was told by the company that I had to be charged for two day opposed to the one day that I rented, the replacement vehicle (considered good it didn't come till almost 5pm.
Opinión de
Posición n.º 5
Dollar
7,8 Muy bueno (92 opiniones)
1 punto de alquiler en Aeropuerto Norfolk
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Dollar opiniones
Puntos de alquiler
Dollar
Puntos de alquiler en Aeropuerto Norfolk
2200 Norview Ave
+1 866 434 2226
Todas las opiniones de Dollar
Opiniones de Dollar en Aeropuerto Norfolk
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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10,0
Ventajas: Super easy, no waiting, easy drop off, nice people. Great experience.
Opinión de
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6,8
Desventajas: I started off only having to pay about $49 for my rental but after all the taxes and extra fees I ended up paying $200 for 1 day
Opinión de
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10,0
Ventajas: My experience at Norfolk could not have been better
Desventajas: When I reserved the car online I thought it would be charged to my credit card at that time but while picking up the car I was surprised to learn it would be charged to my card at pick up.
Opinión de
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10,0
Would rent from Dollar again
Ventajas: The staff was exceptionally courteous and helpful.
Opinión de
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10,0
Desventajas: We didn’t return it to Norfolk. Took it back a week early to Atlanta because of the hurricane
Opinión de
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7,6
Ventajas: The associate @ Norfolk Airport was very friendly
Opinión de
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2,0
Never rent from Dollar
Ventajas: Nothing
Desventajas: I reserved a minivan for a family of five months in advance. When I arrived to pick it up, they didn’t have a minivan and said they couldn’t tell me when the next one would be available. There were two other families ahead of me waiting for one also. They made a reservation they were unable to keep and basically told me I could sit and wait for someone to return one, or I could rent a car that seated four...for a family of five!
Opinión de
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4,4
Ventajas: I liked the courtesy, care and attention given to me by everyone who assisted me with this rental. However the problems I encountered I do not believe was the fault of the individuals who assisted me.
Desventajas: I received 3 receipts for my rental by email and each one had different charges. The 4th receipt would be the one I received upon rental of the vehicle. Additionally, I was charged alternately for 3 days and 4 days for the same car rental. I just received the receipts through by email and of course will deal with Dollar Rental tomorrow. I believe that the return desk closes at 7:00 pm and it is now 6:26pm my time.
Opinión de
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8,0
Ventajas: It was ok
Desventajas: Slow service, inefficient representative.
Opinión de
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10,0
Great upgrade
Ventajas: Recieved a generous upgrade.
Desventajas: Short line. Nice agent. Cool car.
Opinión de
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8,8
Ventajas: Size of vehicle was good.
Desventajas: Vehicle (Nissan Rogue) had poor acceleration. Car smelled very chemically, as if air bag had gone off prior to me renting it, like epoxy glue or nail polish remover, something very strong. I often had to drive with windows down to not get a headache. I accepted it because there was no easy way to inform an employee (no attendants in pick up area and line back at the airport building was exceedingly long).
Opinión de
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10,0
Ventajas: Easy to extend for a day.
Desventajas: It was a little expensive for a compact.
Opinión de
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10,0
Ventajas: Super easy, no waiting, easy drop off, nice people. Great experience.
Opinión de
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10,0
Ventajas: My experience at Norfolk could not have been better
Desventajas: When I reserved the car online I thought it would be charged to my credit card at that time but while picking up the car I was surprised to learn it would be charged to my card at pick up.
Opinión de
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10,0
Would rent from Dollar again
Ventajas: The staff was exceptionally courteous and helpful.
Opinión de
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10,0
Desventajas: We didn’t return it to Norfolk. Took it back a week early to Atlanta because of the hurricane
Opinión de
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10,0
Great upgrade
Ventajas: Recieved a generous upgrade.
Desventajas: Short line. Nice agent. Cool car.
Opinión de
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8,8
Ventajas: Size of vehicle was good.
Desventajas: Vehicle (Nissan Rogue) had poor acceleration. Car smelled very chemically, as if air bag had gone off prior to me renting it, like epoxy glue or nail polish remover, something very strong. I often had to drive with windows down to not get a headache. I accepted it because there was no easy way to inform an employee (no attendants in pick up area and line back at the airport building was exceedingly long).
Opinión de
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10,0
Ventajas: Easy to extend for a day.
Desventajas: It was a little expensive for a compact.
Opinión de
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6,8
Desventajas: I started off only having to pay about $49 for my rental but after all the taxes and extra fees I ended up paying $200 for 1 day
Opinión de
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7,6
Ventajas: The associate @ Norfolk Airport was very friendly
Opinión de
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8,0
Ventajas: It was ok
Desventajas: Slow service, inefficient representative.
Opinión de
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2,0
Never rent from Dollar
Ventajas: Nothing
Desventajas: I reserved a minivan for a family of five months in advance. When I arrived to pick it up, they didn’t have a minivan and said they couldn’t tell me when the next one would be available. There were two other families ahead of me waiting for one also. They made a reservation they were unable to keep and basically told me I could sit and wait for someone to return one, or I could rent a car that seated four...for a family of five!
Opinión de
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4,4
Ventajas: I liked the courtesy, care and attention given to me by everyone who assisted me with this rental. However the problems I encountered I do not believe was the fault of the individuals who assisted me.
Desventajas: I received 3 receipts for my rental by email and each one had different charges. The 4th receipt would be the one I received upon rental of the vehicle. Additionally, I was charged alternately for 3 days and 4 days for the same car rental. I just received the receipts through by email and of course will deal with Dollar Rental tomorrow. I believe that the return desk closes at 7:00 pm and it is now 6:26pm my time.
Opinión de
Posición n.º 6
Hertz
7,5 Muy bueno (60 opiniones)
1 punto de alquiler en Aeropuerto Norfolk
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Hertz opiniones
Puntos de alquiler
Hertz
Puntos de alquiler en Aeropuerto Norfolk
2200 Norview Avenue
+1 757 857 1261
Todas las opiniones de Hertz
Opiniones de Hertz en Aeropuerto Norfolk
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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10,0
Ventajas: Staff was extremely nice, very quick and easy process compared to the other rental companies I’ve been through. I was shocked how fast they were getting things done. And they allow you to do your own inspection! And their deposit amount is reasonable. I will definitely rent from them more often.
Desventajas: From my own experience, I don’t feel they could’ve done anything better.
Opinión de
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5,2
Ventajas: Easy drop off
Desventajas: My person picking me up was told she couldn’t wait for me even ge drop off process takes less than 5 minutes.
Opinión de
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6,4
Expensive slowmobile
Ventajas: Pickup and drop off was easy. Car was clean
Desventajas: The vehicle had no pick up when accelerating. After adding another driver and insurance, this was a rip off!
Opinión de
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2,0
Didn’t honor kayak reservation
Ventajas: Nothing
Desventajas: Was told they don’t honor kayak reservations, because kayak isn’t accurate.
Opinión de
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10,0
Ventajas: Loved the car. Everything went great. Love Sirius XM.
Opinión de
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4,0
Bait & Switch
Ventajas: The fact that Hertz National headquarters intervened thereby not ruining a trip we had planned since the beginning of November.
Desventajas: My husband was going to drive on the trip, but I rented the car as he was not home. When he tried to pick the car up, Hertz said that, because he was not listed, he couldn't pick it up--they would have to charge for 2 drivers (although, when I rented, I was never asked who was driving). When it was explained, they still would not let him have the Toyota I rented & paid for--they forced us to go to another contract & gave us a Nissan Maxima which was smaller, cost more, cheaply constructed, and forced us to put down a $200 deposit to boot. It took a call to Hertz headquarters to make them abide by the rental. Then they had the gall to tell us that's what we got for renting through Kayak, not Hertz directly.
Opinión de
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5,6
Dissapointed
Ventajas: That I was able to exchange the vehicle without any issues.
Desventajas: That I had to return the car (Nissan Altima) to the airport to exchange due to the issues with the key fob that kept disconnecting with the car that prevented starting the car. That was an extra trip that I did not plan. When exchanging, the only similar size car available was Hyundai Sonata. With almost 50,000 miles, it was basic at most in cleanliness and comfort. I have had Hertz as my top rental, but this did put a blemish on that.
Opinión de
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6,8
Are ridiculous drop off fees necessary???
Ventajas: Great vehicle and customer service in Norfolk. No one available in the pickup garage area.
Desventajas: The $100+ drop off fee always gets me.
Opinión de
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2,0
Desventajas: Rude c
Opinión de
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6,8
Dissapointed
Ventajas: Easy drop off service
Desventajas: Be clear with the credit card. You should let the people know they need a credit card since the beginning not as a cláusula on the contract. I wanted the car I paid for, your website said a Chrysler and they had Kia's
Opinión de
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10,0
client representative in Norfolk was very friendly and accommodating
Ventajas: We upgraded based on her recommendation - easy pick up and drop off - would definitely do again!
Opinión de
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2,0
Hertz had no available cars
Ventajas: Hard to like anything when the reservation is not honored.
Desventajas: They didn't have any cars available. I had to Uber.
Opinión de
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10,0
Ventajas: Staff was extremely nice, very quick and easy process compared to the other rental companies I’ve been through. I was shocked how fast they were getting things done. And they allow you to do your own inspection! And their deposit amount is reasonable. I will definitely rent from them more often.
Desventajas: From my own experience, I don’t feel they could’ve done anything better.
Opinión de
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10,0
Ventajas: Loved the car. Everything went great. Love Sirius XM.
Opinión de
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10,0
client representative in Norfolk was very friendly and accommodating
Ventajas: We upgraded based on her recommendation - easy pick up and drop off - would definitely do again!
Opinión de
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6,8
Are ridiculous drop off fees necessary???
Ventajas: Great vehicle and customer service in Norfolk. No one available in the pickup garage area.
Desventajas: The $100+ drop off fee always gets me.
Opinión de
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6,8
Dissapointed
Ventajas: Easy drop off service
Desventajas: Be clear with the credit card. You should let the people know they need a credit card since the beginning not as a cláusula on the contract. I wanted the car I paid for, your website said a Chrysler and they had Kia's
Opinión de
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5,2
Ventajas: Easy drop off
Desventajas: My person picking me up was told she couldn’t wait for me even ge drop off process takes less than 5 minutes.
Opinión de
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6,4
Expensive slowmobile
Ventajas: Pickup and drop off was easy. Car was clean
Desventajas: The vehicle had no pick up when accelerating. After adding another driver and insurance, this was a rip off!
Opinión de
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2,0
Didn’t honor kayak reservation
Ventajas: Nothing
Desventajas: Was told they don’t honor kayak reservations, because kayak isn’t accurate.
Opinión de
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4,0
Bait & Switch
Ventajas: The fact that Hertz National headquarters intervened thereby not ruining a trip we had planned since the beginning of November.
Desventajas: My husband was going to drive on the trip, but I rented the car as he was not home. When he tried to pick the car up, Hertz said that, because he was not listed, he couldn't pick it up--they would have to charge for 2 drivers (although, when I rented, I was never asked who was driving). When it was explained, they still would not let him have the Toyota I rented & paid for--they forced us to go to another contract & gave us a Nissan Maxima which was smaller, cost more, cheaply constructed, and forced us to put down a $200 deposit to boot. It took a call to Hertz headquarters to make them abide by the rental. Then they had the gall to tell us that's what we got for renting through Kayak, not Hertz directly.
Opinión de
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5,6
Dissapointed
Ventajas: That I was able to exchange the vehicle without any issues.
Desventajas: That I had to return the car (Nissan Altima) to the airport to exchange due to the issues with the key fob that kept disconnecting with the car that prevented starting the car. That was an extra trip that I did not plan. When exchanging, the only similar size car available was Hyundai Sonata. With almost 50,000 miles, it was basic at most in cleanliness and comfort. I have had Hertz as my top rental, but this did put a blemish on that.
Opinión de
-
2,0
Desventajas: Rude c
Opinión de
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2,0
Hertz had no available cars
Ventajas: Hard to like anything when the reservation is not honored.
Desventajas: They didn't have any cars available. I had to Uber.
Opinión de
Posición n.º 7
Thrifty
7,3 Muy bueno (42 opiniones)
1 punto de alquiler en Aeropuerto Norfolk
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Thrifty opiniones
Puntos de alquiler
Thrifty
Puntos de alquiler en Aeropuerto Norfolk
2200 Norview Avenue
+1 877 283 0898
Todas las opiniones de Thrifty
Opiniones de Thrifty en Aeropuerto Norfolk
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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3,6
Ventajas: Pick up staff (Clyde) was very rude and started yelling and cursing at me over the counter. The person who actually helped me was nice. Drop off staff was also nice.
Desventajas: Not having such a rude employee
Opinión de
-
6,0
Ventajas: quickness with return
Desventajas: price is too high for the basic car provided
Opinión de
-
4,0
Price gaiging
Desventajas: Difference in price to add one day rentsl
Opinión de
-
2,0
Didn’t get a car
Desventajas: I didn’t have a major cc
Opinión de
-
8,0
Desventajas: The car was fine but it smaeeled really bad, I had to spray it with fabreeze and that only helped temporarily. It was not "New Car Smell" Bill
Opinión de
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7,6
Puck could be much better
Ventajas: Price
Desventajas: Car nowhere to found in the garage. Forced to return to pickup counter with my luggage and get back in line (3 people ahead of me). Agent radioed dispatcher to find the car but to no avail. Agent then left the counter, with me behind him, to the garage. Had to haul my luaggae by myself down stairs because agent chose a short cut to the garage. Eventually found the car, but time wasted and overall seemed like a sloppy process,
Opinión de
-
10,0
Ventajas: Great service!!!!
Opinión de
-
4,0
Be prepared to wait
Ventajas: It was fast dropping it off and the shuttle ride to the Airport. The associates were friendly and helped me with my bags.
Desventajas: My wait in line for an available car was about an hour which was about half my flight time. This is the second time I experienced this extreme wait time. They are always scrambling to find cars to fulfill their reservations. The associate didn’t even apologize for the inconvenience or thank me for my patience. The car was not completely clean either it still had the previous renter’s agreement in there. I’m guessing he just got out.
Opinión de
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3,6
Another shitbox on wheels
Ventajas: Nothing, it's a Nissan versa, there is only one car in the world worse: the Mitsubishi Mirage.
Desventajas: These shitboxes should not be used in fleet rentals, they bring a horrible customer experience. I ordered the 'manager's special' via kayak...and got the lowest category car possible, why would you choose that option ever again if you are getting the worst vehicle possible. I drive an Audi S5 and will never, ever get behind a wheel of this horrible, unsafe, slow vehicle again, and probably will not rent from thrifty again, I always get upgrades from Hertz and Enterprise with my military ID.
Opinión de
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10,0
Ventajas: Great value, nice car for the weekend!
Opinión de
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7,6
Weak link
Ventajas: Despite having made a reservation in advance, the car pick up process did not go smoothly. The Thrifty counter was unstaffed, forcing employees of other companies to do double duty, causing a buildup of lines wait time for customers.. this made for a cumbersome pick-up process. Nor was there anyone in garage to explain car features. As a consequence, I was never able to open the door at back for my luggage and forces to put it on upholstered seats.
Desventajas: The car return process was wonderfully efficient, the employees helpful and extremely courteous.
Opinión de
-
10,0
Ventajas: Checked in and dropped off at the airport quickly.
Desventajas: Asked about insurance and I had to put gas in the car.
Opinión de
-
8,0
Desventajas: The car was fine but it smaeeled really bad, I had to spray it with fabreeze and that only helped temporarily. It was not "New Car Smell" Bill
Opinión de
-
7,6
Puck could be much better
Ventajas: Price
Desventajas: Car nowhere to found in the garage. Forced to return to pickup counter with my luggage and get back in line (3 people ahead of me). Agent radioed dispatcher to find the car but to no avail. Agent then left the counter, with me behind him, to the garage. Had to haul my luaggae by myself down stairs because agent chose a short cut to the garage. Eventually found the car, but time wasted and overall seemed like a sloppy process,
Opinión de
-
7,6
Weak link
Ventajas: Despite having made a reservation in advance, the car pick up process did not go smoothly. The Thrifty counter was unstaffed, forcing employees of other companies to do double duty, causing a buildup of lines wait time for customers.. this made for a cumbersome pick-up process. Nor was there anyone in garage to explain car features. As a consequence, I was never able to open the door at back for my luggage and forces to put it on upholstered seats.
Desventajas: The car return process was wonderfully efficient, the employees helpful and extremely courteous.
Opinión de
-
3,6
Ventajas: Pick up staff (Clyde) was very rude and started yelling and cursing at me over the counter. The person who actually helped me was nice. Drop off staff was also nice.
Desventajas: Not having such a rude employee
Opinión de
-
6,0
Ventajas: quickness with return
Desventajas: price is too high for the basic car provided
Opinión de
-
4,0
Price gaiging
Desventajas: Difference in price to add one day rentsl
Opinión de
-
2,0
Didn’t get a car
Desventajas: I didn’t have a major cc
Opinión de
-
4,0
Be prepared to wait
Ventajas: It was fast dropping it off and the shuttle ride to the Airport. The associates were friendly and helped me with my bags.
Desventajas: My wait in line for an available car was about an hour which was about half my flight time. This is the second time I experienced this extreme wait time. They are always scrambling to find cars to fulfill their reservations. The associate didn’t even apologize for the inconvenience or thank me for my patience. The car was not completely clean either it still had the previous renter’s agreement in there. I’m guessing he just got out.
Opinión de
-
3,6
Another shitbox on wheels
Ventajas: Nothing, it's a Nissan versa, there is only one car in the world worse: the Mitsubishi Mirage.
Desventajas: These shitboxes should not be used in fleet rentals, they bring a horrible customer experience. I ordered the 'manager's special' via kayak...and got the lowest category car possible, why would you choose that option ever again if you are getting the worst vehicle possible. I drive an Audi S5 and will never, ever get behind a wheel of this horrible, unsafe, slow vehicle again, and probably will not rent from thrifty again, I always get upgrades from Hertz and Enterprise with my military ID.
Opinión de
Posición n.º 8
Budget
7,2 Muy bueno (84 opiniones)
1 punto de alquiler en Aeropuerto Norfolk
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Budget opiniones
Puntos de alquiler
Budget
Puntos de alquiler en Aeropuerto Norfolk
2200 Norview Avenue
+1 757 313 8242
Todas las opiniones de Budget
Opiniones de Budget en Aeropuerto Norfolk
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
8,4
Desventajas: No windshield wash cleaner. Something sticky on both driver and passenger sides of dashboard. These 2 things (if corrected) would have made my experience excellent!
Opinión de
-
8,8
Desventajas: Car smelled like smoke and it was too expensive.
Opinión de
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2,8
Desventajas: We showed up on time for our rental at Budget and were told it was at least an hour and a half wait because they didn’t have any cars. We ended up going to another car counter and renting from them.
Opinión de
-
10,0
Ventajas: Everything went smooth with the transaction and the vehicle was as advertised and worked great.
Opinión de
-
4,4
Ventajas: Staff was good.
Desventajas: Car was VERY poorly maintained. It had 29,000 miles on it. The brakes were very "grabby" and the tires were worn out. On the last day of rental, the left rear tire went flat and I had to change the tire in 90 degree heat on side of the freeway.
Opinión de
-
8,0
Ventajas: Staff was so friendly and helpful
Desventajas: Didn’t have my original booked vehicle, but quickly found me a good substitute.
Opinión de
-
10,0
Ventajas: The car was comfy
Desventajas: Rates for military personnel / reduction in price
Opinión de
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8,0
Ventajas: Staff were mostly helpful - dropoff was simple & fast.
Desventajas: Prices are just way more than they should be across all companies.
Opinión de
-
10,0
Ventajas: Professional and helpful pick up and drop off.
Opinión de
-
6,0
Desventajas: Car not available at checkin, unclear when it would be. First rep said we had no reservation and didn't investigate further. Said to get car from another company. Showed confirmation number too.
Opinión de
-
7,2
Redemption
Ventajas: The staff was helpful and courteous.
Opinión de
-
2,0
Cigarette smoke and terrible customer assistance
Ventajas: The vehicle’s mechanical performance was fine.
Desventajas: The vehicle smelled of cigarette smoke. I called Budget to ask for assistance in swapping the car for one that did not smell so bad. Customer service could not tell me where the closest rental office was and suggested that I go online to find one. That was after they hung up on me three time while transferring me between departments, so I had to keep calling back and explaining the same story over and over again. I found the closest rental office myself - and hour and a half from where we were staying - so didn’t swap the vehicle. When I returned the car, there was no one available to receive my complaint in either of two different Budget offices at the airport. I left my number with an agent who advised that the manager would be available in about 15 minutes to talk with me. So i called customer service, and they offered me a $50 discount on a $1,250 rental. When I asked to be transferred to a supervisor, you guessed it, hung up on, again. The manager still hasn’t called me. Will never rent from Budget again.
Opinión de
-
8,8
Desventajas: Car smelled like smoke and it was too expensive.
Opinión de
-
10,0
Ventajas: Everything went smooth with the transaction and the vehicle was as advertised and worked great.
Opinión de
-
10,0
Ventajas: The car was comfy
Desventajas: Rates for military personnel / reduction in price
Opinión de
-
10,0
Ventajas: Professional and helpful pick up and drop off.
Opinión de
-
8,4
Desventajas: No windshield wash cleaner. Something sticky on both driver and passenger sides of dashboard. These 2 things (if corrected) would have made my experience excellent!
Opinión de
-
8,0
Ventajas: Staff was so friendly and helpful
Desventajas: Didn’t have my original booked vehicle, but quickly found me a good substitute.
Opinión de
-
8,0
Ventajas: Staff were mostly helpful - dropoff was simple & fast.
Desventajas: Prices are just way more than they should be across all companies.
Opinión de
-
7,2
Redemption
Ventajas: The staff was helpful and courteous.
Opinión de
-
2,8
Desventajas: We showed up on time for our rental at Budget and were told it was at least an hour and a half wait because they didn’t have any cars. We ended up going to another car counter and renting from them.
Opinión de
-
4,4
Ventajas: Staff was good.
Desventajas: Car was VERY poorly maintained. It had 29,000 miles on it. The brakes were very "grabby" and the tires were worn out. On the last day of rental, the left rear tire went flat and I had to change the tire in 90 degree heat on side of the freeway.
Opinión de
-
6,0
Desventajas: Car not available at checkin, unclear when it would be. First rep said we had no reservation and didn't investigate further. Said to get car from another company. Showed confirmation number too.
Opinión de
-
2,0
Cigarette smoke and terrible customer assistance
Ventajas: The vehicle’s mechanical performance was fine.
Desventajas: The vehicle smelled of cigarette smoke. I called Budget to ask for assistance in swapping the car for one that did not smell so bad. Customer service could not tell me where the closest rental office was and suggested that I go online to find one. That was after they hung up on me three time while transferring me between departments, so I had to keep calling back and explaining the same story over and over again. I found the closest rental office myself - and hour and a half from where we were staying - so didn’t swap the vehicle. When I returned the car, there was no one available to receive my complaint in either of two different Budget offices at the airport. I left my number with an agent who advised that the manager would be available in about 15 minutes to talk with me. So i called customer service, and they offered me a $50 discount on a $1,250 rental. When I asked to be transferred to a supervisor, you guessed it, hung up on, again. The manager still hasn’t called me. Will never rent from Budget again.
Opinión de
Posición n.º 9
Payless
6,0 Muy bueno (60 opiniones)
1 punto de alquiler en Aeropuerto Norfolk
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Payless opiniones
Puntos de alquiler
Payless
Puntos de alquiler en Aeropuerto Norfolk
3444 North Military Highway
+1 757 855 0977
Todas las opiniones de Payless
Opiniones de Payless en Aeropuerto Norfolk
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
-
10,0
Ventajas: It was great
Opinión de
-
3,2
Ventajas: The price per day
Desventajas: I had the most horrible experience picking up the vehicle
Opinión de
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9,2
Desventajas: A little better explanation on pick up. Would rather not go directly to the airport since I rented locally and have a car to park
Opinión de
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2,0
Desventajas: Rental car company has no way of picking up a vehicle after 7pm, there is no van to the office and if you could get to the office it’s closed. Why they offer the ability to rent a vehicle after 7pm makes no sense. I would not rent from them again and would not recommend the company to others.
Opinión de
-
10,0
Norfolk drop off
Ventajas: The office on Military Highway was closed so I dropped off the rental at the airport. Easy to find and was greeted by a friendly lady who answered my questions.
Desventajas: Good value.
Opinión de
-
3,2
Desventajas: the car was in bad shape... no one cleaned it out after the previous renal and I believe because the vehicle was in poor shape and was never picked up for cleaning or maintenance, someone just rented it back out again. the young lady who checked me in however was very pleasant and quick with the paper work so that I could get on my way.
Opinión de
-
10,0
Ventajas: In Norfolk, Payless picks up the customer at the airport then drives about 3 minutes to the Payless location where the rental contract is signed and the vehicle is received. When the vehicle is returned to Payless, they shuttle the customer to the airport and drop off, curb-side, at departures. I love that I don't have to navigate through airport traffic or have to haul my luggage through the parking lot(s). The vehicle they issued was clean, a newer model, and in great condition. The whole experience was really easy, and they were so nice.
Desventajas: They have demonstrated excellent customer service and prices (I've rented with them 3 times in 2 years), but the curb-appeal of the business and the lobby first made me wonder if the place was a here-and-gone business. I tend to develop a level of trust toward a business based on the upkeep of a place.
Opinión de
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10,0
Ventajas: Price,
Desventajas: I have to add my friend because my credit score, that were cost me more money that I don't have,y bill was. I didn't see the price on my ticket please send me the copy of my receipt. MAI CHAPPEL
Opinión de
-
10,0
Easy in and out.
Ventajas: Customer service was great both picking up and dropping off the rental. The vehicle was clean and met the criteria I requested at an amazing price.
Opinión de
-
8,0
Very good
Ventajas: Car was what I expected. Employees were nice. No significant wait time for the shuttle to/from the airport. No wait time to pick up the car. I would use them again.
Opinión de
-
5,2
Ventajas: Volkswagon Jetta. Clean car. Inexpensive gas option
Desventajas: Staff at off site office made several mistakes. Tried to up sell and were rather unpleasant.
Opinión de
-
3,2
poor service
Desventajas: Car was dirty, and smelled. Shuttle service required long wait and time estimates by staff were inaccurate.
Opinión de
-
10,0
Ventajas: It was great
Opinión de
-
9,2
Desventajas: A little better explanation on pick up. Would rather not go directly to the airport since I rented locally and have a car to park
Opinión de
-
10,0
Norfolk drop off
Ventajas: The office on Military Highway was closed so I dropped off the rental at the airport. Easy to find and was greeted by a friendly lady who answered my questions.
Desventajas: Good value.
Opinión de
-
10,0
Ventajas: In Norfolk, Payless picks up the customer at the airport then drives about 3 minutes to the Payless location where the rental contract is signed and the vehicle is received. When the vehicle is returned to Payless, they shuttle the customer to the airport and drop off, curb-side, at departures. I love that I don't have to navigate through airport traffic or have to haul my luggage through the parking lot(s). The vehicle they issued was clean, a newer model, and in great condition. The whole experience was really easy, and they were so nice.
Desventajas: They have demonstrated excellent customer service and prices (I've rented with them 3 times in 2 years), but the curb-appeal of the business and the lobby first made me wonder if the place was a here-and-gone business. I tend to develop a level of trust toward a business based on the upkeep of a place.
Opinión de
-
10,0
Ventajas: Price,
Desventajas: I have to add my friend because my credit score, that were cost me more money that I don't have,y bill was. I didn't see the price on my ticket please send me the copy of my receipt. MAI CHAPPEL
Opinión de
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10,0
Easy in and out.
Ventajas: Customer service was great both picking up and dropping off the rental. The vehicle was clean and met the criteria I requested at an amazing price.
Opinión de
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3,2
Ventajas: The price per day
Desventajas: I had the most horrible experience picking up the vehicle
Opinión de
-
2,0
Desventajas: Rental car company has no way of picking up a vehicle after 7pm, there is no van to the office and if you could get to the office it’s closed. Why they offer the ability to rent a vehicle after 7pm makes no sense. I would not rent from them again and would not recommend the company to others.
Opinión de
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3,2
Desventajas: the car was in bad shape... no one cleaned it out after the previous renal and I believe because the vehicle was in poor shape and was never picked up for cleaning or maintenance, someone just rented it back out again. the young lady who checked me in however was very pleasant and quick with the paper work so that I could get on my way.
Opinión de
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5,2
Ventajas: Volkswagon Jetta. Clean car. Inexpensive gas option
Desventajas: Staff at off site office made several mistakes. Tried to up sell and were rather unpleasant.
Opinión de
-
3,2
poor service
Desventajas: Car was dirty, and smelled. Shuttle service required long wait and time estimates by staff were inaccurate.
Opinión de
╳
Puntos de alquiler
Easirent
Puntos de alquiler en Aeropuerto Norfolk
Norfolk International Airport
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Puntos de alquiler
Sunnycars
Puntos de alquiler en Aeropuerto Norfolk
2200 Norview Avenue